AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 780
Good 34
Average 2
Poor 3
Terrible 0
Reviews Submitted: 819
Reviews Accepted: 818
Reviews Rejected: 1
818 reviews
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Classic Vietnam Explorer by scotwithadevil, 9 Apr 2014
Holiday Rating:

Fantastic holiday in Cambodia and Vietnam

We used Experience Travel to book a private guided tour to Cambodia and Vietnam and are delighted that we did. We had the most amazing holiday ever! Thoroughly enjoyed every single experience that Experience Travel set up for us: Vespa 'Siagon by Night' Tour, Food Tour in Old Quarter of Hanoi, cycling round Hanoi, trip to Halong Bay, etc. Every single one of them was well organised and fantastic fun. The guides were all great: answered our endless ...

We used Experience Travel to book a private guided tour to Cambodia and Vietnam and are delighted that we did. We had the most amazing holiday ever! Thoroughly enjoyed every single experience that Experience Travel set up for us: Vespa 'Siagon by Night' Tour, Food Tour in Old Quarter of Hanoi, cycling round Hanoi, trip to Halong Bay, etc. Every single one of them was well organised and fantastic fun. The guides were all great: answered our endless questions, looked after us, told us jokes, bought us coffee and local sweets, acted as our own personal photographer, made sure we always had plenty of water and so much more. We also had time to explore by ourselves and chill out. A really well organised and smoothly run trip from the moment we contacted Experience Travel until we said our final farewells to our guide at Hanoi airport. We would certainly use Experience Travel again if we decide to travel to any of the other countries they cover and will be recommending them to our friends.

Rating for tour operator:

Experience Travel were well organised from start to finish. The whole holiday from initial enquiry to getting on the plane at Hanoi to come back home went really smoothly.

Experience Travel Group responded to this review on 10 Apr 2014:

Dear Nora,

That's brilliant to hear - just the kind of experiences that we really work hard to include. Thank you for taking the time to write this feedback.

Best,

Sam

Experience Travel Group by Mike T, 7 Apr 2014
Holiday Rating:

Amazing trip to SE Asia

A well planned and comprehensive trip hitting all the major sites in Cambodia, Laos, Vietnam, followed by 3 nights in Bangkok. Thoroughly well organised, with good local guides, safe drivers and a great selection of boutique hotels, Wonderful experience.

A well planned and comprehensive trip hitting all the major sites in Cambodia, Laos, Vietnam, followed by 3 nights in Bangkok. Thoroughly well organised, with good local guides, safe drivers and a great selection of boutique hotels, Wonderful experience.

Rating for tour operator:

Our tour consultant spent the time to understand what we wanted from the trip and went the distance in putting together a great itinerary/ programme. Very focussed and interactive experience. Would highly recommend.

Experience Travel Group responded to this review on 07 Apr 2014:

Hi Mike,

Thanks so much for your feedback and really happy to hear you had such a great trip and all went well. It was a real pleasure to help put together this trip for you.

All the best,
Matt

Experience Travel Group by the happy couple, 5 Apr 2014
Holiday Rating:

THAT'S THE WAY TO DO IT

An experience never to be missed.From Thailand to Laos through Cambodia on to Vietnam and ending in Ngapali beach Myanmar.A seven week tour to see amazing places unbeleivable scenery through all walks of life.You would never to be able to organize this trip indipendantly,with all the different travel guides with drivers, flights,train journeys,boat trips,excellent restaurants and hotels,19 in all.I could go on and on. At the end of the day ...

An experience never to be missed.From Thailand to Laos through Cambodia on to Vietnam and ending in Ngapali beach Myanmar.A seven week tour to see amazing places unbeleivable scenery through all walks of life.You would never to be able to organize this trip indipendantly,with all the different travel guides with drivers, flights,train journeys,boat trips,excellent restaurants and hotels,19 in all.I could go on and on. At the end of the day it was a fantastic holiday and worth every penny.

Rating for tour operator:

Our tour operator Matt of Experience travel was the man for the job.Before i embarked on this 7 week tour i was very cautious of places to visit and the costing so i received 4 quotes from different companies,and then i was really lost,so i decided to give them all a ring to find out what they really know.After i did that there was no question who we would travel with it was matt at experience travel,this guy knows asia inside and out.I told him which countries we wanted to visit,my likes and dislikes and he came up with the goods.We didnt have to make any allteration to our itinary at all.At the end of our 7 week tour we had no complaints at all.Well done Matt see you next year

Experience Travel Group responded to this review on 07 Apr 2014:

Hi John,

I have to say it was a lot of fun planning your trip, and it's not often clients come and have such a long time to spend in SE Asia and want to do an epic overland adventure taking in so many different modes of transport, experiences and places to stay. I'm so happy you had such a great time and that everything went to plan! Really kind for all your praise and I genuinely do love SE Asia and sending people on trips of a lifetime and I'm glad that came across when we were discussing the trip.

I know you are planning to go back to Burma again already!

All the best,
Matt

Experience Travel Group by Sandy 1, 4 Apr 2014
Holiday Rating:

Peaceful and Luxurious Excellent Hotels just the right size

We could not have had better accommodation and service anywhere in the world. A wonderful trip organised by Experience Travel Group. We love Sri Lanka and its people and hope to go back at some time

We could not have had better accommodation and service anywhere in the world. A wonderful trip organised by Experience Travel Group. We love Sri Lanka and its people and hope to go back at some time

Rating for tour operator:

Always had someone at the end of the phone to advise and inform on vital details regarding your holiday. Always called back when requested . All in all an excellent tour operator.

Experience Travel Group responded to this review on 07 Apr 2014:

Hi Sandra

I am so glad that you had a great time in Sri Lanka and hope you and John enjoyed the r & r and was just sorry i was not able to enjoy it with you this time!!

Thanks

Nick

Experience Travel Group by lulu, 3 Apr 2014
Holiday Rating:

Beautiful Burma - Marvellous Myanmar

A beautiful country inhabited by delightful people. We travelled from Yangon to Kalauw to Lake Inle to Bagan to Mandalay and back to Yangon over two weeks. There were so many highlights it's impossible to pick one special day however the balloon trip at dawn over the Bagan temples, Lake Inle and our boat trip up the Irrawaddy to Mandalay were all truly awesome! Food was excellent and not a MacDonalds in sight... Hurrah!

A beautiful country inhabited by delightful people. We travelled from Yangon to Kalauw to Lake Inle to Bagan to Mandalay and back to Yangon over two weeks. There were so many highlights it's impossible to pick one special day however the balloon trip at dawn over the Bagan temples, Lake Inle and our boat trip up the Irrawaddy to Mandalay were all truly awesome! Food was excellent and not a MacDonalds in sight... Hurrah!

Rating for tour operator:

Experience Travel provided us with guides in each location who were friendly, reliable, informative, punctual and organised. They oiled the wheels of our trip and showed their pride in their country and religion. Without them our trip would never have been so pleasurable and relaxing. Well done Experience. Where next?

Experience Travel Group responded to this review on 04 Apr 2014:

Hi Louise

Thank you for leaving the awesome feedback. It was a real pleasure to put together the trip for all 8 of you and I'm really pleased you enjoyed the boat I privately chartered. I look forward to planning your next group trip!

Best wishes,

David

Experience Travel Group by OGGY OGGY, 2 Apr 2014
Holiday Rating:

INFORMATIVE.A CULTURAL EXPERIENCE

WE SPENT 9 DAYS IN SRI LANKA TOURING THE CULTURAL TRIANGLE WITH LOVELY ACCOMMODATION ON ROUTE. LOVELY FOOD AND LOVELY PEOPLE.WE THEN HAD 4 DAYS IN THE MALDIVES IDYLLIC AND RESTFUL AFTER OUR HECTIC SCHEDULE.

WE SPENT 9 DAYS IN SRI LANKA TOURING THE CULTURAL TRIANGLE WITH LOVELY ACCOMMODATION ON ROUTE. LOVELY FOOD AND LOVELY PEOPLE.WE THEN HAD 4 DAYS IN THE MALDIVES IDYLLIC AND RESTFUL AFTER OUR HECTIC SCHEDULE.

Rating for tour operator:

FRIENDLY,HELPFUL VERY ACCOMMODATING AND EXCELLENT DESCRIPTION OF OUR ITINERARY AND ACCOMMODATION.

Experience Travel Group responded to this review on 03 Apr 2014:

Hi June,

Great to hear that you had a nice time.

Kind Regards,

Frances

Experience Travel Group by Mark & Sue T, 1 Apr 2014
Holiday Rating:

Sri Lanka tour

An excellent tour of a fascinating country with very welcoming people and great food.

An excellent tour of a fascinating country with very welcoming people and great food.

Rating for tour operator:

A very knowledgeable tour operator with a great choice of smaller hotels.

Experience Travel Group responded to this review on 01 Apr 2014:

Dear Mrs Trasler,

Great to hear and we really appreciate you taking the time to post this public review.

Regards,

Sam

Experience Travel Group by Ironman, 1 Apr 2014
Holiday Rating:

A fascinating experience

6 days in Cambodia and 18 in Vietnam gave us the time to see and do so much. We received constructive and well informed advice in advance which resulted in a bespoke itinerary covering almost everything that we wanted to see and do. Our trip involved travel by plane, boat and car with individual guides throughout. The administrative arrangements worked very smoothly and our guides were generally of a high standard.

6 days in Cambodia and 18 in Vietnam gave us the time to see and do so much. We received constructive and well informed advice in advance which resulted in a bespoke itinerary covering almost everything that we wanted to see and do. Our trip involved travel by plane, boat and car with individual guides throughout. The administrative arrangements worked very smoothly and our guides were generally of a high standard.

Rating for tour operator:

Experience Travel Group have an in depth knowledge of SE Asia and are consequently able to offer really comprehensive advice.

Experience Travel Group responded to this review on 01 Apr 2014:

Hi Richard and Vivienne,

Thank you for your feedback and I'm really glad you enjoyed the trip and saw all that you wanted to see. Thank you also for your postcard which I received early this week, it was a lovely surprise! I really enjoyed getting the maps out and planning your trip together. Hope to speak to you soon.

Best,

Lucy

Experience Travel Group by mathan, 31 Mar 2014
Holiday Rating:

Travelling in Thailand and Laos

A fabulous holiday exceeding all our expectations. Gave a real flavour of both countries, historically, clturally, socially, economically and the culinary experiences were brilliant. Would thoroughly recommend these countries and the interesting itineries devised by experience travel group.

A fabulous holiday exceeding all our expectations. Gave a real flavour of both countries, historically, clturally, socially, economically and the culinary experiences were brilliant. Would thoroughly recommend these countries and the interesting itineries devised by experience travel group.

Rating for tour operator:

The tour operator helped plan us to plan a holiday in Laos and Thailand that met with all our interests .All the hotels booked were excellent and their respective differences, which accorded by their location, were fully appreciated. There was a good balance between location, comfort and facilities available. The guides arranged by the tour operator were all passionate about their respective countries and regions and whilst they gave us educational information, which was fascinating, they were attentive to all our questions and went out of their way to help us enjoy our holiday. The whole holiday was very well planned and all transfers were smooth and problem free and the drivers provided were friendly and attentive. I would thoroughly recommend Experience Travel group for anyone wanting an amazing holiday in South East Asia.

Experience Travel Group responded to this review on 31 Mar 2014:

Hi Jane,

Fantastic to hear you had such a good time. Speaking to you just now I know that the trip totally exceeded your expectations and what a great idea - trying to get Liverpool football club to send out those old kits. We'd be really pleased to help organise the transportation!

Regards,

Matt

Experience Travel Group by veryhappycustomer.com, 29 Mar 2014
Holiday Rating:

An exceptional experience

Our holiday provided a wonderful blend of culture, education, relaxation with informative and considerate guides - in whom we had confidence and felt safe. From the history and stunning visual delights of Angkor Wat to the very disturnbing legacy of Pol Pot in Cambodia and the American War in Vietnam - plus some vibrant city life - this holday had it all.

Our holiday provided a wonderful blend of culture, education, relaxation with informative and considerate guides - in whom we had confidence and felt safe. From the history and stunning visual delights of Angkor Wat to the very disturnbing legacy of Pol Pot in Cambodia and the American War in Vietnam - plus some vibrant city life - this holday had it all.

Rating for tour operator:

Experience travel are knowledgeable about the areas we wanted to visit and extremely attentive to the detail of our holiday. They take their time to get to know their client over the phone and so can make suggestions that improve the planned itinery. There was not one hitch in 3 weeks. Even the planes were on time and all tour guides wating for us upon arrival - everything was incredibly efficient. The level of customer service was outstanding.