AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 780
Good 34
Average 2
Poor 3
Terrible 0
Reviews Submitted: 819
Reviews Accepted: 818
Reviews Rejected: 1
818 reviews
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Experience Travel Group by Nige, 14 Nov 2024
Holiday Rating:

Outstanding

It was custom made, provided what we were looking for and was, overall, a great experience

It was custom made, provided what we were looking for and was, overall, a great experience

Rating for tour operator:

Very on the ball. Sarah could not have taken our trip more seriously.

Experience Travel Group responded to this review on 20 Nov 2024:

Thank you, Nigel! I thoroughly enjoyed designing such an interesting and in-depth exploration for you. I'm excited to help plan your next adventure within Asia! Sarah

Experience Travel Group by Backpackers with kids , 11 Nov 2024
Holiday Rating:

Wonderful from start to finish

We had a fantastic experience from booking the trip to enjoying it when the time came. I was very excited for our children to learn about different cultures, foods and see how people live in different countries. Our trip ticked every box and more and would highly recommend traveling from Vietnam to Cambodia to anyone that loves to explore

We had a fantastic experience from booking the trip to enjoying it when the time came. I was very excited for our children to learn about different cultures, foods and see how people live in different countries. Our trip ticked every box and more and would highly recommend traveling from Vietnam to Cambodia to anyone that loves to explore

Rating for tour operator:

James and his team at experience travel group were fantastic They not only booked a trip which was out of this world but did it in a way that was very relaxed and effortless for us as a family They understood our remit and delivered extremely well

Experience Travel Group responded to this review on 11 Nov 2024:

Hi Joanne

Delighted to hear you guys had a wonderful holiday. Thanks for the lovely review and we look forward to planning your next trip soon.

Experience Travel Group by sarai, 6 Nov 2024
Holiday Rating:

A perfect tailor made holiday

We travelled to Thailand with ETG and experienced our perfect holiday with activities tailored to us and little added touches that made our trip extra special. Our hotels were marvellous, relaxing and comfortable and in excellent situations for sightseeing. The ETG staff we dealt with in the UK & in Thailand were kind, helpful & even went beyond the call of duty to make our holiday full of memories.

We travelled to Thailand with ETG and experienced our perfect holiday with activities tailored to us and little added touches that made our trip extra special. Our hotels were marvellous, relaxing and comfortable and in excellent situations for sightseeing. The ETG staff we dealt with in the UK & in Thailand were kind, helpful & even went beyond the call of duty to make our holiday full of memories.

Rating for tour operator:

Nothing was too much trouble

Experience Travel Group responded to this review on 09 Dec 2024:

Hi Sara,

It was a such a pleasure to help plan your trip to Thailand! I'm so pleased that you had such a wonderful time and that the extra special touches were appreciated.
Looking forward to helping you plan Vietnam in the future!

From Holly & Team ETG x

Experience Travel Group by Charles, 24 Oct 2024
Holiday Rating:

Immersive India

A relaxed yet comprehensive introduction to India's many different shades, customs, history, beliefs, cuisine and societal strata. A well-thought out tour offering a range of environments all backed up by fabulous hotels and full supportive team. From Delhi to Agra, Chambal, Gwalior, Ramathra Jaipur, Anopura and return to Delhi over three weeks with a wonderful driver to cope with the roads and traffic. Travelling by car, train, rickshaw, tuk ...

A relaxed yet comprehensive introduction to India's many different shades, customs, history, beliefs, cuisine and societal strata. A well-thought out tour offering a range of environments all backed up by fabulous hotels and full supportive team. From Delhi to Agra, Chambal, Gwalior, Ramathra Jaipur, Anopura and return to Delhi over three weeks with a wonderful driver to cope with the roads and traffic. Travelling by car, train, rickshaw, tuk tuk and by foot. Meeting people from all walks of life and trying different foods. A wonderful introduction to India.

Rating for tour operator:

ETG - Experience Travel Group - are professional and friendly. They have a strong environmental ethic and encourage their clients to respect the places they visit, and the world we all live in. But above all, they come up with innovative ideas and then make things happen - even if things sometimes go wrong (such as cancelled flights). They can be relied upon to fix it. With ETG we have visited extraordinary places, stayed in wonderous hotels, met fascinating everyday people, listened to varied opinions, and learned much about places far away. I couldn't do that on my own.

Experience Travel Group responded to this review on 26 Nov 2024:

Thank you David for the most amazing feedback. And what a treat to cross paths at the lovely Chambal! We cannot wait to learn where your 4th ETG holiday will take you. Sarah

Bali Explorer by Wingealot, 23 Oct 2024
Holiday Rating:

Wonderful insight into beautiful Bali

Everything organised by Experience Travel Group was right. Having spent long time discussing our likes and dislikes I believe our agent Ella got it perfect

Everything organised by Experience Travel Group was right. Having spent long time discussing our likes and dislikes I believe our agent Ella got it perfect

Rating for tour operator:

Excellent service again. Taking time to put together a personalised itinerary for us.

Experience Travel Group responded to this review on 25 Nov 2024:

Thanks Christine! We're so glad you had a great trip to celebrate your 50th anniversary.

All the best,

Ella & the ETG team

A Different Side of Rajasthan by Pip, 18 Oct 2024
Holiday Rating:

The perfect taster to India

I was traveling to India for the first time with a friend who’d been there 35 years ago. As two women in their late 60’s we wanted some help and guidance without too much hand holding, this was perfectly arranged into our itinerary. We had a driver throughout the trip who was kind and helpful, we went from Delhi to Jaipur by train then drove to Pushka and onto Udaipur via Fort Kumbhalgarth. We wanted the trip to be about immersing ourselves ...

I was traveling to India for the first time with a friend who’d been there 35 years ago. As two women in their late 60’s we wanted some help and guidance without too much hand holding, this was perfectly arranged into our itinerary. We had a driver throughout the trip who was kind and helpful, we went from Delhi to Jaipur by train then drove to Pushka and onto Udaipur via Fort Kumbhalgarth. We wanted the trip to be about immersing ourselves in Rajastani India, we achieved that in bucket loads! From strolling through New Delhi to early morning markets, rickshaw rides, street food tasting, taking part in a local festival, visiting a block printing factory in Jaipur, shopping for beautiful cashmere, driving through beautiful countryside up to the incredible views from Fort Kumbhalgarth. Then our arrival, as it was getting dark, at our stunning hotel in Udaipur, roaming the streets the next day, more wonderful shopping, a Palace visit, our early morning bike ride into the countryside, a boat trip around the lake and a visit to a treasure store of Indian art and antiques. Sadly we had to come home!

Rating for tour operator:

Our trip was put together by Sara, it offered us a great balance of activity and peaceful time, full of a variety of experiences to give us a great taste of India

Experience Travel Group responded to this review on 23 Oct 2024:

Thank you so much for all your feedback Pip, I am delighted you embraced India and enjoyed all our immersive experiences!
India does get under your skin... when and where shall we plan for your return?
Best wishes
Sara and the ETG Team

Borneo Adventure by Bonnie, 26 Sep 2024
Holiday Rating:

Amazing holiday exploring Borneo

We’ve had the most amazing time in Borneo exceeding all expectations. From the moment I made contact with James from ETG I’ve had an excellent service. He made time to listen to what I wanted from this trip and answered my numerous questions. He put together some packages for me to choose from, giving advice and tips throughout to find the perfect one. We visited Sepilok, Kinabatangan River, Tabin and Mataking Island. The hotels / transfers ...

We’ve had the most amazing time in Borneo exceeding all expectations. From the moment I made contact with James from ETG I’ve had an excellent service. He made time to listen to what I wanted from this trip and answered my numerous questions. He put together some packages for me to choose from, giving advice and tips throughout to find the perfect one. We visited Sepilok, Kinabatangan River, Tabin and Mataking Island. The hotels / transfers / guides / activities were all fantastic. We’ve genuinely had the trip of a life time. I had a couple of questions whilst there. ETG were immediately contactable and answered straight away. The best travel company I have ever used and will be using again for sure. It’s not like any other holiday. The extra touches, such as the ad-hoc advice, travel pack you receive and APP are great and really beneficial. Thank you so much for making my life long dream trip to Borneo a reality. A special thank you to James for all of your advice.

Rating for tour operator:

ETG provide a fantastic bespoke service. I genuinely cannot fault a thing from the whole experience start to end. James was my ETG contact and his knowledge and advice was spot on now we’ve been and experienced our trip. I will be using them again.

Experience Travel Group responded to this review on 26 Sep 2024:

Hi Bonnita

Thank you so much for your lovely words, they mean a lot. We are so glad you had the adventure you were looking for and can't wait to help with your next one in due course!

James is off on his own personal adventure for a couple of weeks but will be delighted to read this on his return, and I am sure he will be in touch with you directly.

Best wishes

Nick

Sri Lanka Laid Back - Deluxe by PeterG, 18 Sep 2024
Holiday Rating:

Fascinating personalised Sri Lanka tour.

We booked a 10 day personalised tour covering history (cultural triangle), culture, nature and beach relaxation. We were chauffeured/guided throughout by an excellent guide who was most responsive, helpful and flexible to our needs. The holiday met & exceeded expectations. We are mightily impressed by Sri Lanka (everybody so friendly, customer service seemingly inbuilt) and with Experience Travel Group.

We booked a 10 day personalised tour covering history (cultural triangle), culture, nature and beach relaxation. We were chauffeured/guided throughout by an excellent guide who was most responsive, helpful and flexible to our needs. The holiday met & exceeded expectations. We are mightily impressed by Sri Lanka (everybody so friendly, customer service seemingly inbuilt) and with Experience Travel Group.

Rating for tour operator:

Experience Travel Group- Asia specialists with strong connections in Sri Lanka. Personalised itinerary & exemplary service.

Experience Travel Group responded to this review on 18 Sep 2024:

Thank you for your lovely feedback Peter. We are so pleased to hear that you had a fabulous time in Sri Lanka!

Borneo Adventure by Borneo traveller, 15 Sep 2024
Holiday Rating:

Borneo wildlife

Two weeks exploring areas of Sarawak & Sabah. Orangutans building nests, elephants swimming, hornbills flapping, insects galore and much more. Good food too.

Two weeks exploring areas of Sarawak & Sabah. Orangutans building nests, elephants swimming, hornbills flapping, insects galore and much more. Good food too.

Rating for tour operator:

ETG listen to you and tailor a trip to your needs. Their on the ground support provided great communication and were so good when things don't quite go to plan.

Experience Travel Group responded to this review on 20 Sep 2024:

Thanks for your feedback Alison - it sounds like you had some incredible wildlife sightings! We're so glad you had a good time in Borneo, and felt supported while you were on holiday.

Chione & The ETG Team

Essential Sri Lanka - Deluxe by annina, 3 Sep 2024
Holiday Rating:

Thanks to ETG we had a memorable holiday!

We spent almost two weeks around Sri Lanka. ETG team suggested to us a wonderful itinerary and all the accommodations fits with our expectations. Our guide has been a perfect driver and was able to give us all the details of the sites we visited. I could not ask more!

We spent almost two weeks around Sri Lanka. ETG team suggested to us a wonderful itinerary and all the accommodations fits with our expectations. Our guide has been a perfect driver and was able to give us all the details of the sites we visited. I could not ask more!

Rating for tour operator:

ETG has matched all our expectations in term of quality of the service received. We’ll surely come back to them in case of another journey in Asia!

Experience Travel Group responded to this review on 04 Sep 2024:

Thank you so much for your kind feedback Annalisa! We are so happy to hear that you had a wonderful holiday with us to Sri Lanka!