AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 780
Good 34
Average 2
Poor 3
Terrible 0
Reviews Submitted: 819
Reviews Accepted: 818
Reviews Rejected: 1
818 reviews
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Experience Travel Group by Blue Pumpkin, 27 Mar 2014
Holiday Rating:

A memorable experience every day.

we spent 3 fantastic weeks in Cambodia,Laos and Vietnam. All arrangements ran like clockwork, standard of hotels was excellent, travel was comfortable,and the itinerary was very well planned and relevant to what we asked for. Last but not least our guides and drivers were lovely, efficient ,and caring.

we spent 3 fantastic weeks in Cambodia,Laos and Vietnam. All arrangements ran like clockwork, standard of hotels was excellent, travel was comfortable,and the itinerary was very well planned and relevant to what we asked for. Last but not least our guides and drivers were lovely, efficient ,and caring.

Rating for tour operator:

We had excellent service, very good relevant itineraries and information,and a very persomal feel to all communications.

Experience Travel Group responded to this review on 27 Mar 2014:

Hi Christine,

Thanks so much for great feedback, it was a pleasure to help organise this holiday for you, and so happy to hear all ran like clockwork.

Hope to help you again in the near future,
Matt

Experience Travel Group by Octo-Explorer., 25 Mar 2014
Holiday Rating:

A wonderful overview of Sri Lanka combining history and current culture and development.Our

Our holiday was expertly tailored to fit the mobility and enjoyment of an 80 year old and partner who still want to explore without dying in the attempt! We had a great time with a good balance between activity, leisure and new experiences. Experience Travel did a great job for us and lived up to expectations from our friend's recommendations.

Our holiday was expertly tailored to fit the mobility and enjoyment of an 80 year old and partner who still want to explore without dying in the attempt! We had a great time with a good balance between activity, leisure and new experiences. Experience Travel did a great job for us and lived up to expectations from our friend's recommendations.

Rating for tour operator:

Our tour company's knowledge of Sri Lanka resulted in a well planned holiday suited to our needs and ability. Experience Travel provided very good advice in planning our trip, with a variety of good hotels and sites to visit. The programme gave us a relaxed and memorable holiday. We would have every confidence in using the again.

Experience Travel Group responded to this review on 25 Mar 2014:

Hi Tony

I am so glad that you enjoyed your trip and glad that we managed to get the balance right between seeing things and having a good break.

I will look forward to hearing from you soon.

Nick

Experience Travel Group by Green hippo, 24 Mar 2014
Holiday Rating:

Culture and leisure combination in beautiful Sri Lanka

Three weeks of interesting cultural sites and luxurious accommodation in boutique hotels. Qualified English speaking guide / driver and a made to measure itinerary that took in the lesser known sites away from the main tourist trail. Last year was the conventional itinerary.

Three weeks of interesting cultural sites and luxurious accommodation in boutique hotels. Qualified English speaking guide / driver and a made to measure itinerary that took in the lesser known sites away from the main tourist trail. Last year was the conventional itinerary.

Rating for tour operator:

Friendly, efficient, knowledgeable and totally reliable.

Experience Travel Group responded to this review on 25 Mar 2014:

Thanks Helene, glad your enjoyed yourself. Looking forward to meeting at The Luxury Travel Show again to discuss your next adventure!

Nick

Experience Travel Group by Marj, 21 Mar 2014
Holiday Rating:

A wonderful holiday with a very varied range of memorable experinces

Our holiday was tailor made for us with excellent hotels, informative tour guides who gave above and beyond to help us to have a truly magical experience, delicious food and exciting boat trips

Our holiday was tailor made for us with excellent hotels, informative tour guides who gave above and beyond to help us to have a truly magical experience, delicious food and exciting boat trips

Rating for tour operator:

Experience Travel will tailor make your holiday with the right mix of travel activities yet sufficient relaxation so that you don't feel exhausted but refreshed after each new experience.

Experience Travel Group responded to this review on 22 Mar 2014:

Dear Joyce,

That's great to hear - just the sort of balance we strive for. Thank you taking the time to post the review.

Regards,

Melissa

Experience Travel Group by Bomber, 19 Mar 2014
Holiday Rating:

Tailored the visit to our tastes in a positive, speedy and friendly way.

We had 14 days which showed the wide ranging wild life and cultural sites of Sri Lanka from the tailored visits. The selected locations for our stay added the diversity of agriculture, terrain and climate.

We had 14 days which showed the wide ranging wild life and cultural sites of Sri Lanka from the tailored visits. The selected locations for our stay added the diversity of agriculture, terrain and climate.

Rating for tour operator:

From the initial contact they were listening and changing the tour to suit our needs. They were further checking with our driver and local tour operator that all was progressing smoothly and that we were happy with the small changes to the itinerary during our stay.

Experience Travel Group responded to this review on 19 Mar 2014:

Dear Tom,
Thank you so much taking the time to write this public review. We are pleased you enjoyed your holiday.
Regards,
Sam

Experience Travel Group by Christopher, 18 Mar 2014
Holiday Rating:

Diverse and thought-provoking

Bespoke holiday to Sri Lanka. Some time spent in the national parks, other time looking at the cultural heritage that the country offers. We used our car and driver to visit many areas of the southern end of the island with three days spent in a lovely beach hotel on the south coast. Some time was spent living very simply with a farming family in the Knuckles Mountains. We were made very welcome and shared what limited resources the community ...

Bespoke holiday to Sri Lanka. Some time spent in the national parks, other time looking at the cultural heritage that the country offers. We used our car and driver to visit many areas of the southern end of the island with three days spent in a lovely beach hotel on the south coast. Some time was spent living very simply with a farming family in the Knuckles Mountains. We were made very welcome and shared what limited resources the community possessed.

Rating for tour operator:

Holiday was put together partially to suit my requirements, but the company made some excellent suggestions that were incorporated. The agents were helpful and working with them was easy and pleasureable.

Experience Travel Group responded to this review on 18 Mar 2014:

Thank you so much for taking the time to write this review. We are really pleased you enjoyed your trip so much, particularly the Knuckles part, which we agree is a special experience which few people get to participate in.

Cambodia and Vietnam Classic by Sal, 14 Mar 2014
Holiday Rating:

Cambodia & Vietnam-so well organised.

Must admit that we were apprehensive that there was the potential for something to go wrong with the complications of many hotels etc & transfers during our tour of Cambodia & Vietnam. However, the holiday ran like clockwork & it was impeccably organised. All that we asked for was provided & we cannot fault the organisation from start to finish. Would use Experience Travel again without hesitation.

Must admit that we were apprehensive that there was the potential for something to go wrong with the complications of many hotels etc & transfers during our tour of Cambodia & Vietnam. However, the holiday ran like clockwork & it was impeccably organised. All that we asked for was provided & we cannot fault the organisation from start to finish. Would use Experience Travel again without hesitation.

Rating for tour operator:

Valuable extensive knowledge of the countries means the best possible planning & impeccable organisation of the tours. Inside knowledge is used to the full.

Experience Travel Group responded to this review on 14 Mar 2014:

Sally - thank you so much for taking the time to write this brilliant review for us. It is hugely appreciated and we're so pleased your holiday went well.

Experience Travel Group by BVA33, 13 Mar 2014
Holiday Rating:

Exploring Sri Lanka off the tourist trail

Touring the N of Sri Lanka, which has been off limits for tourists for many years due to the war with the Tamils, was a fascinating experience. Damage both to the infrastructure as well as to the economy in the north were still obvious and Jaffna is not an obvious tourist destination right now. But arriving at the local Hindu temple just as morning prayers were starting was amazing. Visiting the furthermost island of Delft, with its "dry stone ...

Touring the N of Sri Lanka, which has been off limits for tourists for many years due to the war with the Tamils, was a fascinating experience. Damage both to the infrastructure as well as to the economy in the north were still obvious and Jaffna is not an obvious tourist destination right now. But arriving at the local Hindu temple just as morning prayers were starting was amazing. Visiting the furthermost island of Delft, with its "dry stone effect" coral rocks, was another highlight. The journey there on a crowded local ferry was an experience in itself. Our tour started and ended with a stay in a comfortable beach resort: Bar Reef in Kalpitiya to start and Nilaveli Beach Hotel near Trincomalee to end, thus giving us the best of both worlds. A really well planned tour for those of us wanting to combine something off the beaten track with some traditional sea and sun

Rating for tour operator:

Experience Travel have real expertise in creating tailor made tours and holidays. I have travelled with them both as an individual and as part of a small group. On each occasion they were able to create a holiday which suited my preferences and requirements, visiting some exquisite off beat destinations as well as some of the more popular sites. Guides and drivers are carefully chosen and without exception have been excellent.

Experience Travel Group responded to this review on 13 Mar 2014:

That's brilliant - thanks so much Ann.

Experience Travel Group by Priscilla Daymer, 12 Mar 2014
Holiday Rating:

Interesting, informative, good holiday

We spent 2 weeks touring in Sri Lanka. We had asked for low key, inexpensive hotels which, apart from one, were excellent choices.

We spent 2 weeks touring in Sri Lanka. We had asked for low key, inexpensive hotels which, apart from one, were excellent choices.

Rating for tour operator:

Experience Travel created our tour and , on the whole, we were happy with what they set up for us.

Experience Travel Group responded to this review on 12 Mar 2014:

Dear Priscilla,
Thank you so much for taking the time to give us a public review. We will look at your detailed feedback on our system and come back to you privately.
Many thanks,

Sam

Classic Vietnam and Luxury Beach by Alison W, 12 Mar 2014
Holiday Rating:

An exhilarating beast of a holiday

Having never visited Vietnam before we wanted to experience a taster of all the classic highlights offered by the country whilst 'pacing' ourselves with some relaxation. Experience Travel's suggested itinerary of the Classic Vietnam and Luxury Beach holiday offered the right blend and pace of city touring mixed with luxury hotel accommodation choices and destinations. Our on the ground tour staff in Vietnam provided the seamless 'glue' which ...

Having never visited Vietnam before we wanted to experience a taster of all the classic highlights offered by the country whilst 'pacing' ourselves with some relaxation. Experience Travel's suggested itinerary of the Classic Vietnam and Luxury Beach holiday offered the right blend and pace of city touring mixed with luxury hotel accommodation choices and destinations. Our on the ground tour staff in Vietnam provided the seamless 'glue' which held this amazing holiday together. We've returned invigorated, having experienced a dizzying array of food,visited some beautiful places and leaving us feeling as though we've only scratched the surface of a country rich with culture, contrasting scenery and climates and a cuisine which I could happily enjoy daily. We look forward to planning our next holiday with them and are confident they can produce a bespoke schedule which allows us the chance to dig deeper into this amazing country.

Rating for tour operator:

From the word go, Experience Travel were keen to ensure our holiday experience was bespoke to our needs, price range, and interests. They never failed to disappoint. I wouldn't hesitate to recommend them to first-time travellers or to those wishing to return to a country and arrange something more off the beaten tracks. From hotel choice to the knowledge of their guides, Experience Travel delivered on all counts.

Experience Travel Group responded to this review on 12 Mar 2014:

Wow - thanks Alison! What lovely feedback - this is why Experience Travel Group exists!