AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 768
Good 34
Average 2
Poor 3
Terrible 0
Reviews Submitted: 807
Reviews Accepted: 806
Reviews Rejected: 1
806 reviews
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Experience Travel Group by John from Cornwall, 18 Nov 2024
Holiday Rating:

Amazing experience in Kerala with ETG

14 nights travelling in rural Kerala (7 different hotels). Lots of diverse experiences, both rural and in Cochin. Local guides and drivers who were quite exceptional throughout

14 nights travelling in rural Kerala (7 different hotels). Lots of diverse experiences, both rural and in Cochin. Local guides and drivers who were quite exceptional throughout

Rating for tour operator:

ETG. We have travelled with ETG previously, this being our third trip. We are always impeccably looked after with an itinerary specifically organised to suit what we are seeking. If we were to travel to Asia again we simply would not contemplate going with anyone else

Experience Travel Group responded to this review on 19 Nov 2024:

Hi John & Karen

Thanks so much for your lovely review - delighted to hear all about rural Kerala.

We look forward to hearing from you again soon!

All the best,

James & Team ETG

Experience Travel Group by Nige, 14 Nov 2024
Holiday Rating:

Outstanding

It was custom made, provided what we were looking for and was, overall, a great experience

It was custom made, provided what we were looking for and was, overall, a great experience

Rating for tour operator:

Very on the ball. Sarah could not have taken our trip more seriously.

Experience Travel Group responded to this review on 20 Nov 2024:

Thank you, Nigel! I thoroughly enjoyed designing such an interesting and in-depth exploration for you. I'm excited to help plan your next adventure within Asia! Sarah

Experience Travel Group by Backpackers with kids , 11 Nov 2024
Holiday Rating:

Wonderful from start to finish

We had a fantastic experience from booking the trip to enjoying it when the time came. I was very excited for our children to learn about different cultures, foods and see how people live in different countries. Our trip ticked every box and more and would highly recommend traveling from Vietnam to Cambodia to anyone that loves to explore

We had a fantastic experience from booking the trip to enjoying it when the time came. I was very excited for our children to learn about different cultures, foods and see how people live in different countries. Our trip ticked every box and more and would highly recommend traveling from Vietnam to Cambodia to anyone that loves to explore

Rating for tour operator:

James and his team at experience travel group were fantastic They not only booked a trip which was out of this world but did it in a way that was very relaxed and effortless for us as a family They understood our remit and delivered extremely well

Experience Travel Group responded to this review on 11 Nov 2024:

Hi Joanne

Delighted to hear you guys had a wonderful holiday. Thanks for the lovely review and we look forward to planning your next trip soon.

A Different Side of Rajasthan by Pip, 18 Oct 2024
Holiday Rating:

The perfect taster to India

I was traveling to India for the first time with a friend who’d been there 35 years ago. As two women in their late 60’s we wanted some help and guidance without too much hand holding, this was perfectly arranged into our itinerary. We had a driver throughout the trip who was kind and helpful, we went from Delhi to Jaipur by train then drove to Pushka and onto Udaipur via Fort Kumbhalgarth. We wanted the trip to be about immersing ourselves ...

I was traveling to India for the first time with a friend who’d been there 35 years ago. As two women in their late 60’s we wanted some help and guidance without too much hand holding, this was perfectly arranged into our itinerary. We had a driver throughout the trip who was kind and helpful, we went from Delhi to Jaipur by train then drove to Pushka and onto Udaipur via Fort Kumbhalgarth. We wanted the trip to be about immersing ourselves in Rajastani India, we achieved that in bucket loads! From strolling through New Delhi to early morning markets, rickshaw rides, street food tasting, taking part in a local festival, visiting a block printing factory in Jaipur, shopping for beautiful cashmere, driving through beautiful countryside up to the incredible views from Fort Kumbhalgarth. Then our arrival, as it was getting dark, at our stunning hotel in Udaipur, roaming the streets the next day, more wonderful shopping, a Palace visit, our early morning bike ride into the countryside, a boat trip around the lake and a visit to a treasure store of Indian art and antiques. Sadly we had to come home!

Rating for tour operator:

Our trip was put together by Sara, it offered us a great balance of activity and peaceful time, full of a variety of experiences to give us a great taste of India

Experience Travel Group responded to this review on 23 Oct 2024:

Thank you so much for all your feedback Pip, I am delighted you embraced India and enjoyed all our immersive experiences!
India does get under your skin... when and where shall we plan for your return?
Best wishes
Sara and the ETG Team

Borneo Adventure by Bonnie, 26 Sep 2024
Holiday Rating:

Amazing holiday exploring Borneo

We’ve had the most amazing time in Borneo exceeding all expectations. From the moment I made contact with James from ETG I’ve had an excellent service. He made time to listen to what I wanted from this trip and answered my numerous questions. He put together some packages for me to choose from, giving advice and tips throughout to find the perfect one. We visited Sepilok, Kinabatangan River, Tabin and Mataking Island. The hotels / transfers ...

We’ve had the most amazing time in Borneo exceeding all expectations. From the moment I made contact with James from ETG I’ve had an excellent service. He made time to listen to what I wanted from this trip and answered my numerous questions. He put together some packages for me to choose from, giving advice and tips throughout to find the perfect one. We visited Sepilok, Kinabatangan River, Tabin and Mataking Island. The hotels / transfers / guides / activities were all fantastic. We’ve genuinely had the trip of a life time. I had a couple of questions whilst there. ETG were immediately contactable and answered straight away. The best travel company I have ever used and will be using again for sure. It’s not like any other holiday. The extra touches, such as the ad-hoc advice, travel pack you receive and APP are great and really beneficial. Thank you so much for making my life long dream trip to Borneo a reality. A special thank you to James for all of your advice.

Rating for tour operator:

ETG provide a fantastic bespoke service. I genuinely cannot fault a thing from the whole experience start to end. James was my ETG contact and his knowledge and advice was spot on now we’ve been and experienced our trip. I will be using them again.

Experience Travel Group responded to this review on 26 Sep 2024:

Hi Bonnita

Thank you so much for your lovely words, they mean a lot. We are so glad you had the adventure you were looking for and can't wait to help with your next one in due course!

James is off on his own personal adventure for a couple of weeks but will be delighted to read this on his return, and I am sure he will be in touch with you directly.

Best wishes

Nick

Sri Lanka Laid Back - Deluxe by PeterG, 18 Sep 2024
Holiday Rating:

Fascinating personalised Sri Lanka tour.

We booked a 10 day personalised tour covering history (cultural triangle), culture, nature and beach relaxation. We were chauffeured/guided throughout by an excellent guide who was most responsive, helpful and flexible to our needs. The holiday met & exceeded expectations. We are mightily impressed by Sri Lanka (everybody so friendly, customer service seemingly inbuilt) and with Experience Travel Group.

We booked a 10 day personalised tour covering history (cultural triangle), culture, nature and beach relaxation. We were chauffeured/guided throughout by an excellent guide who was most responsive, helpful and flexible to our needs. The holiday met & exceeded expectations. We are mightily impressed by Sri Lanka (everybody so friendly, customer service seemingly inbuilt) and with Experience Travel Group.

Rating for tour operator:

Experience Travel Group- Asia specialists with strong connections in Sri Lanka. Personalised itinerary & exemplary service.

Experience Travel Group responded to this review on 18 Sep 2024:

Thank you for your lovely feedback Peter. We are so pleased to hear that you had a fabulous time in Sri Lanka!

Borneo Adventure by Borneo traveller, 15 Sep 2024
Holiday Rating:

Borneo wildlife

Two weeks exploring areas of Sarawak & Sabah. Orangutans building nests, elephants swimming, hornbills flapping, insects galore and much more. Good food too.

Two weeks exploring areas of Sarawak & Sabah. Orangutans building nests, elephants swimming, hornbills flapping, insects galore and much more. Good food too.

Rating for tour operator:

ETG listen to you and tailor a trip to your needs. Their on the ground support provided great communication and were so good when things don't quite go to plan.

Experience Travel Group responded to this review on 20 Sep 2024:

Thanks for your feedback Alison - it sounds like you had some incredible wildlife sightings! We're so glad you had a good time in Borneo, and felt supported while you were on holiday.

Chione & The ETG Team

Essential Sri Lanka - Deluxe by annina, 3 Sep 2024
Holiday Rating:

Thanks to ETG we had a memorable holiday!

We spent almost two weeks around Sri Lanka. ETG team suggested to us a wonderful itinerary and all the accommodations fits with our expectations. Our guide has been a perfect driver and was able to give us all the details of the sites we visited. I could not ask more!

We spent almost two weeks around Sri Lanka. ETG team suggested to us a wonderful itinerary and all the accommodations fits with our expectations. Our guide has been a perfect driver and was able to give us all the details of the sites we visited. I could not ask more!

Rating for tour operator:

ETG has matched all our expectations in term of quality of the service received. We’ll surely come back to them in case of another journey in Asia!

Experience Travel Group responded to this review on 04 Sep 2024:

Thank you so much for your kind feedback Annalisa! We are so happy to hear that you had a wonderful holiday with us to Sri Lanka!

Thailand Family Experience by Mr S G 24, 21 Aug 2024
Holiday Rating:

Thailand Adventure

We have just returned from an epic 3-week trip to Thailand. From the moment we started conversations with Sam and Lola we knew we would be in safe hands. ETG's first hand knowledge of all the destinations and experiences mean that they can bespoke the perfect trip for you. The trips were personalised with great guides meaning we experienced Thailand from a different perspective. The whole trip worked like clockwork from start to finish, we ...

We have just returned from an epic 3-week trip to Thailand. From the moment we started conversations with Sam and Lola we knew we would be in safe hands. ETG's first hand knowledge of all the destinations and experiences mean that they can bespoke the perfect trip for you. The trips were personalised with great guides meaning we experienced Thailand from a different perspective. The whole trip worked like clockwork from start to finish, we didn’t worry about anything, and communication was top while we were in Thailand. I work in hospitality and it’s all about the small details and surprise and delight moments which ETG get. Book with ETG you won’t regret it!

Rating for tour operator:

We have just returned from an epic 3-week trip to Thailand. From the moment we started conversations with Sam and Lola we knew we would be in safe hands. ETG's first hand knowledge of all the destinations and experiences mean that they can bespoke the perfect trip for you. The trips were personalised with great guides meaning we experienced Thailand from a different perspective. The whole trip worked like clockwork from start to finish, we didn’t worry about anything, and communication was top while we were in Thailand. I work in hospitality and it’s all about the small details and surprise and delight moments which ETG get. Book with ETG you won’t regret it!

Experience Travel Group responded to this review on 21 Aug 2024:

Thank you so much Simon, it was so much fun planning your family adventure and I really look forward to inspiring the next one! Sri Lanka would be a fabulous fit...

Classic Vietnam Explorer by AliM , 18 Aug 2024
Holiday Rating:

Surpassed our expectations

From the moment we landed in Vietnam to the second we left, we made magical family memoirs. We left some of our heart in Vietnam. The people, the culture and the experiences ETH pulled together made our whole experience unforgettable

From the moment we landed in Vietnam to the second we left, we made magical family memoirs. We left some of our heart in Vietnam. The people, the culture and the experiences ETH pulled together made our whole experience unforgettable

Rating for tour operator:

See above. They took care of everything. Listen d to what we like in a holiday, encouraged us to think broadly and surpassed all expectations with their local relationships and ensuring we were looked after.

Experience Travel Group responded to this review on 20 Aug 2024:

Thank you for sharing some of your magical family memories with us, and for trusting me to stretch your comfort zone to have incredible adventures. I'm delighted you enjoyed the overnight train ride and left your heart in Ninh Binh. I can't wait to see where you go next in Asia!

Sarah and the ETG Team