AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 765
Good 34
Average 2
Poor 3
Terrible 0
Reviews Submitted: 804
Reviews Accepted: 803
Reviews Rejected: 1
803 reviews
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A Different Side of Rajasthan by Pip, 18 Oct 2024
Holiday Rating:

The perfect taster to India

I was traveling to India for the first time with a friend who’d been there 35 years ago. As two women in their late 60’s we wanted some help and guidance without too much hand holding, this was perfectly arranged into our itinerary. We had a driver throughout the trip who was kind and helpful, we went from Delhi to Jaipur by train then drove to Pushka and onto Udaipur via Fort Kumbhalgarth. We wanted the trip to be about immersing ourselves ...

I was traveling to India for the first time with a friend who’d been there 35 years ago. As two women in their late 60’s we wanted some help and guidance without too much hand holding, this was perfectly arranged into our itinerary. We had a driver throughout the trip who was kind and helpful, we went from Delhi to Jaipur by train then drove to Pushka and onto Udaipur via Fort Kumbhalgarth. We wanted the trip to be about immersing ourselves in Rajastani India, we achieved that in bucket loads! From strolling through New Delhi to early morning markets, rickshaw rides, street food tasting, taking part in a local festival, visiting a block printing factory in Jaipur, shopping for beautiful cashmere, driving through beautiful countryside up to the incredible views from Fort Kumbhalgarth. Then our arrival, as it was getting dark, at our stunning hotel in Udaipur, roaming the streets the next day, more wonderful shopping, a Palace visit, our early morning bike ride into the countryside, a boat trip around the lake and a visit to a treasure store of Indian art and antiques. Sadly we had to come home!

Rating for tour operator:

Our trip was put together by Sara, it offered us a great balance of activity and peaceful time, full of a variety of experiences to give us a great taste of India

Experience Travel Group responded to this review on 23 Oct 2024:

Thank you so much for all your feedback Pip, I am delighted you embraced India and enjoyed all our immersive experiences!
India does get under your skin... when and where shall we plan for your return?
Best wishes
Sara and the ETG Team

Borneo Adventure by Bonnie, 26 Sep 2024
Holiday Rating:

Amazing holiday exploring Borneo

We’ve had the most amazing time in Borneo exceeding all expectations. From the moment I made contact with James from ETG I’ve had an excellent service. He made time to listen to what I wanted from this trip and answered my numerous questions. He put together some packages for me to choose from, giving advice and tips throughout to find the perfect one. We visited Sepilok, Kinabatangan River, Tabin and Mataking Island. The hotels / transfers ...

We’ve had the most amazing time in Borneo exceeding all expectations. From the moment I made contact with James from ETG I’ve had an excellent service. He made time to listen to what I wanted from this trip and answered my numerous questions. He put together some packages for me to choose from, giving advice and tips throughout to find the perfect one. We visited Sepilok, Kinabatangan River, Tabin and Mataking Island. The hotels / transfers / guides / activities were all fantastic. We’ve genuinely had the trip of a life time. I had a couple of questions whilst there. ETG were immediately contactable and answered straight away. The best travel company I have ever used and will be using again for sure. It’s not like any other holiday. The extra touches, such as the ad-hoc advice, travel pack you receive and APP are great and really beneficial. Thank you so much for making my life long dream trip to Borneo a reality. A special thank you to James for all of your advice.

Rating for tour operator:

ETG provide a fantastic bespoke service. I genuinely cannot fault a thing from the whole experience start to end. James was my ETG contact and his knowledge and advice was spot on now we’ve been and experienced our trip. I will be using them again.

Experience Travel Group responded to this review on 26 Sep 2024:

Hi Bonnita

Thank you so much for your lovely words, they mean a lot. We are so glad you had the adventure you were looking for and can't wait to help with your next one in due course!

James is off on his own personal adventure for a couple of weeks but will be delighted to read this on his return, and I am sure he will be in touch with you directly.

Best wishes

Nick

Sri Lanka Laid Back - Deluxe by PeterG, 18 Sep 2024
Holiday Rating:

Fascinating personalised Sri Lanka tour.

We booked a 10 day personalised tour covering history (cultural triangle), culture, nature and beach relaxation. We were chauffeured/guided throughout by an excellent guide who was most responsive, helpful and flexible to our needs. The holiday met & exceeded expectations. We are mightily impressed by Sri Lanka (everybody so friendly, customer service seemingly inbuilt) and with Experience Travel Group.

We booked a 10 day personalised tour covering history (cultural triangle), culture, nature and beach relaxation. We were chauffeured/guided throughout by an excellent guide who was most responsive, helpful and flexible to our needs. The holiday met & exceeded expectations. We are mightily impressed by Sri Lanka (everybody so friendly, customer service seemingly inbuilt) and with Experience Travel Group.

Rating for tour operator:

Experience Travel Group- Asia specialists with strong connections in Sri Lanka. Personalised itinerary & exemplary service.

Experience Travel Group responded to this review on 18 Sep 2024:

Thank you for your lovely feedback Peter. We are so pleased to hear that you had a fabulous time in Sri Lanka!

Borneo Adventure by Borneo traveller, 15 Sep 2024
Holiday Rating:

Borneo wildlife

Two weeks exploring areas of Sarawak & Sabah. Orangutans building nests, elephants swimming, hornbills flapping, insects galore and much more. Good food too.

Two weeks exploring areas of Sarawak & Sabah. Orangutans building nests, elephants swimming, hornbills flapping, insects galore and much more. Good food too.

Rating for tour operator:

ETG listen to you and tailor a trip to your needs. Their on the ground support provided great communication and were so good when things don't quite go to plan.

Experience Travel Group responded to this review on 20 Sep 2024:

Thanks for your feedback Alison - it sounds like you had some incredible wildlife sightings! We're so glad you had a good time in Borneo, and felt supported while you were on holiday.

Chione & The ETG Team

Essential Sri Lanka - Deluxe by annina, 3 Sep 2024
Holiday Rating:

Thanks to ETG we had a memorable holiday!

We spent almost two weeks around Sri Lanka. ETG team suggested to us a wonderful itinerary and all the accommodations fits with our expectations. Our guide has been a perfect driver and was able to give us all the details of the sites we visited. I could not ask more!

We spent almost two weeks around Sri Lanka. ETG team suggested to us a wonderful itinerary and all the accommodations fits with our expectations. Our guide has been a perfect driver and was able to give us all the details of the sites we visited. I could not ask more!

Rating for tour operator:

ETG has matched all our expectations in term of quality of the service received. We’ll surely come back to them in case of another journey in Asia!

Experience Travel Group responded to this review on 04 Sep 2024:

Thank you so much for your kind feedback Annalisa! We are so happy to hear that you had a wonderful holiday with us to Sri Lanka!

Thailand Family Experience by Mr S G 24, 21 Aug 2024
Holiday Rating:

Thailand Adventure

We have just returned from an epic 3-week trip to Thailand. From the moment we started conversations with Sam and Lola we knew we would be in safe hands. ETG's first hand knowledge of all the destinations and experiences mean that they can bespoke the perfect trip for you. The trips were personalised with great guides meaning we experienced Thailand from a different perspective. The whole trip worked like clockwork from start to finish, we ...

We have just returned from an epic 3-week trip to Thailand. From the moment we started conversations with Sam and Lola we knew we would be in safe hands. ETG's first hand knowledge of all the destinations and experiences mean that they can bespoke the perfect trip for you. The trips were personalised with great guides meaning we experienced Thailand from a different perspective. The whole trip worked like clockwork from start to finish, we didn’t worry about anything, and communication was top while we were in Thailand. I work in hospitality and it’s all about the small details and surprise and delight moments which ETG get. Book with ETG you won’t regret it!

Rating for tour operator:

We have just returned from an epic 3-week trip to Thailand. From the moment we started conversations with Sam and Lola we knew we would be in safe hands. ETG's first hand knowledge of all the destinations and experiences mean that they can bespoke the perfect trip for you. The trips were personalised with great guides meaning we experienced Thailand from a different perspective. The whole trip worked like clockwork from start to finish, we didn’t worry about anything, and communication was top while we were in Thailand. I work in hospitality and it’s all about the small details and surprise and delight moments which ETG get. Book with ETG you won’t regret it!

Experience Travel Group responded to this review on 21 Aug 2024:

Thank you so much Simon, it was so much fun planning your family adventure and I really look forward to inspiring the next one! Sri Lanka would be a fabulous fit...

Classic Vietnam Explorer by AliM , 18 Aug 2024
Holiday Rating:

Surpassed our expectations

From the moment we landed in Vietnam to the second we left, we made magical family memoirs. We left some of our heart in Vietnam. The people, the culture and the experiences ETH pulled together made our whole experience unforgettable

From the moment we landed in Vietnam to the second we left, we made magical family memoirs. We left some of our heart in Vietnam. The people, the culture and the experiences ETH pulled together made our whole experience unforgettable

Rating for tour operator:

See above. They took care of everything. Listen d to what we like in a holiday, encouraged us to think broadly and surpassed all expectations with their local relationships and ensuring we were looked after.

Experience Travel Group responded to this review on 20 Aug 2024:

Thank you for sharing some of your magical family memories with us, and for trusting me to stretch your comfort zone to have incredible adventures. I'm delighted you enjoyed the overnight train ride and left your heart in Ninh Binh. I can't wait to see where you go next in Asia!

Sarah and the ETG Team

Borneo Adventure by Mark, 17 Aug 2024
Holiday Rating:

Excellent trip from an excellent company to visit Borneo

Fabulous trip to Malaysian Borneo. Really got to know the country. We have used Experience Travel Group 4 times and they have always been phenomenal.

Fabulous trip to Malaysian Borneo. Really got to know the country. We have used Experience Travel Group 4 times and they have always been phenomenal.

Rating for tour operator:

Superb company that really deliver on their promises. Thoroughly recommended.

Experience Travel Group responded to this review on 19 Aug 2024:

Delighted to hear you had another great trip, Mark.

All the best,

James & Team ETG

Sri Lankan Family Adventure by DSRS, 10 Aug 2024
Holiday Rating:

A magical tour of Sri Lanka!

We had the most wonderful 2 weeks travelling round Sri Lanka. It was such a beautiful country, with beautiful, kind people, and amazing food! We had such varied experiences, including walking amongst monkeys, seeing baby turtles hatch, climbing, waterfall walks, cycling, swimming, and a bit of relaxing time on the beach. It was the perfect balance!

We had the most wonderful 2 weeks travelling round Sri Lanka. It was such a beautiful country, with beautiful, kind people, and amazing food! We had such varied experiences, including walking amongst monkeys, seeing baby turtles hatch, climbing, waterfall walks, cycling, swimming, and a bit of relaxing time on the beach. It was the perfect balance!

Rating for tour operator:

Holly couldn’t have done more! From planning the trip, to looking after us while we were away with any queries, and following-up after to get valuable feedback. She is amazing, and I’d definitely recommend her and ETG generally to anyone! Thank you Holly!

Experience Travel Group responded to this review on 12 Aug 2024:

Thanks so much for your glowing feedback Selina! It was such a pleasure to help plan your second ETG trip, and so lovely to hear of all your lovely travel stories (the primate tour and turtle hatching both sounded amazing!)
Very much looking forward to helping with your next big family adventure

All th best
Holly

Sri Lankan Family Adventure by AliB, 29 Jul 2024
Holiday Rating:

Exciting, beautiful, cultural Sri Lanka

We toured Sri Lanka's central and eastern areas, experiencing the culture, the mountains and lakes, wildlife and birds , the ocean, the tea plantations and the incredibly friendly and welcoming people. It was an exceptional holiday which was well matched to our family and well planned.

We toured Sri Lanka's central and eastern areas, experiencing the culture, the mountains and lakes, wildlife and birds , the ocean, the tea plantations and the incredibly friendly and welcoming people. It was an exceptional holiday which was well matched to our family and well planned.

Rating for tour operator:

Experience Travel matched our holiday requirements to an excellent itinerary and a driver/guide who shared our interests and who was able to lift our experience to another level. Truly wonderful.

Experience Travel Group responded to this review on 29 Jul 2024:

Thank you so much for your wonderful feedback Alison! We are so happy that you and your family had a fabulous trip.