AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 780
Good 34
Average 2
Poor 3
Terrible 0
Reviews Submitted: 819
Reviews Accepted: 818
Reviews Rejected: 1
818 reviews
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Thailand Family Experience by Mr S G 24, 21 Aug 2024
Holiday Rating:

Thailand Adventure

We have just returned from an epic 3-week trip to Thailand. From the moment we started conversations with Sam and Lola we knew we would be in safe hands. ETG's first hand knowledge of all the destinations and experiences mean that they can bespoke the perfect trip for you. The trips were personalised with great guides meaning we experienced Thailand from a different perspective. The whole trip worked like clockwork from start to finish, we ...

We have just returned from an epic 3-week trip to Thailand. From the moment we started conversations with Sam and Lola we knew we would be in safe hands. ETG's first hand knowledge of all the destinations and experiences mean that they can bespoke the perfect trip for you. The trips were personalised with great guides meaning we experienced Thailand from a different perspective. The whole trip worked like clockwork from start to finish, we didn’t worry about anything, and communication was top while we were in Thailand. I work in hospitality and it’s all about the small details and surprise and delight moments which ETG get. Book with ETG you won’t regret it!

Rating for tour operator:

We have just returned from an epic 3-week trip to Thailand. From the moment we started conversations with Sam and Lola we knew we would be in safe hands. ETG's first hand knowledge of all the destinations and experiences mean that they can bespoke the perfect trip for you. The trips were personalised with great guides meaning we experienced Thailand from a different perspective. The whole trip worked like clockwork from start to finish, we didn’t worry about anything, and communication was top while we were in Thailand. I work in hospitality and it’s all about the small details and surprise and delight moments which ETG get. Book with ETG you won’t regret it!

Experience Travel Group responded to this review on 21 Aug 2024:

Thank you so much Simon, it was so much fun planning your family adventure and I really look forward to inspiring the next one! Sri Lanka would be a fabulous fit...

Classic Vietnam Explorer by AliM , 18 Aug 2024
Holiday Rating:

Surpassed our expectations

From the moment we landed in Vietnam to the second we left, we made magical family memoirs. We left some of our heart in Vietnam. The people, the culture and the experiences ETH pulled together made our whole experience unforgettable

From the moment we landed in Vietnam to the second we left, we made magical family memoirs. We left some of our heart in Vietnam. The people, the culture and the experiences ETH pulled together made our whole experience unforgettable

Rating for tour operator:

See above. They took care of everything. Listen d to what we like in a holiday, encouraged us to think broadly and surpassed all expectations with their local relationships and ensuring we were looked after.

Experience Travel Group responded to this review on 20 Aug 2024:

Thank you for sharing some of your magical family memories with us, and for trusting me to stretch your comfort zone to have incredible adventures. I'm delighted you enjoyed the overnight train ride and left your heart in Ninh Binh. I can't wait to see where you go next in Asia!

Sarah and the ETG Team

Borneo Adventure by Mark, 17 Aug 2024
Holiday Rating:

Excellent trip from an excellent company to visit Borneo

Fabulous trip to Malaysian Borneo. Really got to know the country. We have used Experience Travel Group 4 times and they have always been phenomenal.

Fabulous trip to Malaysian Borneo. Really got to know the country. We have used Experience Travel Group 4 times and they have always been phenomenal.

Rating for tour operator:

Superb company that really deliver on their promises. Thoroughly recommended.

Experience Travel Group responded to this review on 19 Aug 2024:

Delighted to hear you had another great trip, Mark.

All the best,

James & Team ETG

Sri Lankan Family Adventure by DSRS, 10 Aug 2024
Holiday Rating:

A magical tour of Sri Lanka!

We had the most wonderful 2 weeks travelling round Sri Lanka. It was such a beautiful country, with beautiful, kind people, and amazing food! We had such varied experiences, including walking amongst monkeys, seeing baby turtles hatch, climbing, waterfall walks, cycling, swimming, and a bit of relaxing time on the beach. It was the perfect balance!

We had the most wonderful 2 weeks travelling round Sri Lanka. It was such a beautiful country, with beautiful, kind people, and amazing food! We had such varied experiences, including walking amongst monkeys, seeing baby turtles hatch, climbing, waterfall walks, cycling, swimming, and a bit of relaxing time on the beach. It was the perfect balance!

Rating for tour operator:

Holly couldn’t have done more! From planning the trip, to looking after us while we were away with any queries, and following-up after to get valuable feedback. She is amazing, and I’d definitely recommend her and ETG generally to anyone! Thank you Holly!

Experience Travel Group responded to this review on 12 Aug 2024:

Thanks so much for your glowing feedback Selina! It was such a pleasure to help plan your second ETG trip, and so lovely to hear of all your lovely travel stories (the primate tour and turtle hatching both sounded amazing!)
Very much looking forward to helping with your next big family adventure

All th best
Holly

Sri Lankan Family Adventure by AliB, 29 Jul 2024
Holiday Rating:

Exciting, beautiful, cultural Sri Lanka

We toured Sri Lanka's central and eastern areas, experiencing the culture, the mountains and lakes, wildlife and birds , the ocean, the tea plantations and the incredibly friendly and welcoming people. It was an exceptional holiday which was well matched to our family and well planned.

We toured Sri Lanka's central and eastern areas, experiencing the culture, the mountains and lakes, wildlife and birds , the ocean, the tea plantations and the incredibly friendly and welcoming people. It was an exceptional holiday which was well matched to our family and well planned.

Rating for tour operator:

Experience Travel matched our holiday requirements to an excellent itinerary and a driver/guide who shared our interests and who was able to lift our experience to another level. Truly wonderful.

Experience Travel Group responded to this review on 29 Jul 2024:

Thank you so much for your wonderful feedback Alison! We are so happy that you and your family had a fabulous trip.

Experience Travel Group by The Hartleys, 27 Jul 2024
Holiday Rating:

Holiday of a lifetime - 5 years in the waiting!

Amazing from start to finish! We stayed in a variety of unique hotels; our itinerary was the perfect combination of animals, culture and relaxation for 2 adults and tricky teenagers, but our guide was undoubtedly the highlight, going the extra mile and beyond, not to mention the home cooked cake and games of cricket - a truly uniquely tailored once in a lifetime experience

Amazing from start to finish! We stayed in a variety of unique hotels; our itinerary was the perfect combination of animals, culture and relaxation for 2 adults and tricky teenagers, but our guide was undoubtedly the highlight, going the extra mile and beyond, not to mention the home cooked cake and games of cricket - a truly uniquely tailored once in a lifetime experience

Rating for tour operator:

We have attempted to travel to Sri Lanka every year for the past 5 years, each time having to cancel due to reasons beyond our control. ETG were amazing each time, as it would have been easy for them to offer us the same itinerary each year, but they acknowledged that our needs were changing as our children were getting older yet still stuck to our budget and offered us an unbelievable experience

Experience Travel Group responded to this review on 27 Aug 2024:

Thank you for your lovely feedback Lisa, I am so delighted you all had such a wonderful holiday and that your guide made it special. It was a long time coming and I'm happy you persevered and discovered the magic of Sri Lanka!
Sara and the ETG team

East Coast Special by The Moores, 17 Jul 2024
Holiday Rating:

Fantastic family holiday in Sri Lanka

Travelled with teenage kids to experience a taste of Sri Lanka. Stayed in beautiful boutique hotels and enjoyed everything from snorkelling among the coral reefs of Trincomalee to riding in tuk tuks through Colombo

Travelled with teenage kids to experience a taste of Sri Lanka. Stayed in beautiful boutique hotels and enjoyed everything from snorkelling among the coral reefs of Trincomalee to riding in tuk tuks through Colombo

Rating for tour operator:

ETG were friendly, responsive and tailored our holiday to our brief.

Experience Travel Group responded to this review on 17 Jul 2024:

Delighted to hear you had a great time, Rose.

Look forward to hearing from you guys again.

All the best,

James & Team ETG

Experience Travel Group by Millie the Traveller , 11 May 2024
Holiday Rating:

Great holiday with no worries

We had a 13 day trip to Bhutan through Kathmandu. We had the same guide and driver and a detailed itinerary in Bhutan. We flew from London to Kathmandu for to nights at the Dwarikas Resort which was like a retreat. Then to Bhutan to visit several cultures and ended back in Paro to hike the Tigers Nest.

We had a 13 day trip to Bhutan through Kathmandu. We had the same guide and driver and a detailed itinerary in Bhutan. We flew from London to Kathmandu for to nights at the Dwarikas Resort which was like a retreat. Then to Bhutan to visit several cultures and ended back in Paro to hike the Tigers Nest.

Rating for tour operator:

ETG was excellent and our agent, Sara Wells, was great in helping us plan an excellent trip in a very short time period. She arranged an excellent itinerary with top-notch guides. We also did our hike up to Tigers Nest at the end of our trip which meant we were already acclimated and had done a few other treks beforehand. It also meant we ended our holiday on a real high!

Experience Travel Group responded to this review on 26 Jun 2024:

Hi Lydia

Thank you for your lovely review, we are so pleased you had such a great holiday. Sara is currently on a work trip in Kathmandu, but I am sure will be delighted to read this on her return.

Best wishes

Nick & Team ETG

Experience Travel Group by Blaine C., 7 May 2024
Holiday Rating:

Unforgettable two weeks in Thailand

Our trip went above and beyond our expectations. We had the best guides who ensured we had a truly unforgettable time in Thailand. ETG planned an excellent itinerary that ticked off all our wishlist items and added some experiences we never would’ve thought of. Our ETG trip was the best we’ve ever had.

Our trip went above and beyond our expectations. We had the best guides who ensured we had a truly unforgettable time in Thailand. ETG planned an excellent itinerary that ticked off all our wishlist items and added some experiences we never would’ve thought of. Our ETG trip was the best we’ve ever had.

Rating for tour operator:

ETG provided a seamless booking experience. They were very communicative throughout and were always available to answer any questions.

Experience Travel Group responded to this review on 15 May 2024:

I am so delighted you had such a wonderful trip, I had a great time working on the itinerary with you.

Experience Travel Group responded to this review on 15 May 2024:

It is great to know that you found the booking experience so smooth - I can't wait to see where you go next!

Experience Travel Group by Birdie, 23 Apr 2024
Holiday Rating:

Amazing adventures in Sri Lanka

Tailor-made experience encompassing visits to multiple locations

Tailor-made experience encompassing visits to multiple locations

Rating for tour operator:

Excellent personal service and attention to detail

Experience Travel Group responded to this review on 24 Apr 2024:

Hi Gill

Thanks ever so much for your lovely review. It was a pleasure helping put together your celebratory birthday trip!

All the best
Holly & Team ETG