AITO: The Association of Independent Tour Operators
Prestige Travel

Prestige Travel Traveller Reviews

Reviews of Prestige Travel

Overall Company Rating
96%
Excellent 158
Good 17
Average 2
Poor 3
Terrible 2
Reviews Submitted: 182
Reviews Accepted: 182
Reviews Rejected: 0
182 reviews
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Prestige Travel by Bickley holiday travellers, 11 Sep 2016
Holiday Rating:

Beautiful hotel in an exellent city

A second visit to Dubrovnik and stay at an excellent hotel The Bellvue. The staff are very helpful and friendly. The location is right on the beach with direct views out to sea. The sea is beautifully clear and blue for swimming. Our tour representitive was very helpful and we organised a trip to Mostar and Montenegro both places we had not visited last time. Excellent guides for the day with very good local guides when we arrived to show ...

A second visit to Dubrovnik and stay at an excellent hotel The Bellvue. The staff are very helpful and friendly. The location is right on the beach with direct views out to sea. The sea is beautifully clear and blue for swimming. Our tour representitive was very helpful and we organised a trip to Mostar and Montenegro both places we had not visited last time. Excellent guides for the day with very good local guides when we arrived to show us round the cities. As I only get one week abroad every other year it needs to count and this one certainly did.

Rating for tour operator:

They offer good choices for destinations, hotels and holidays, and the local travel agent helps us to get the holidays we like. Prestige have always met our expectations and representives have been excellent giving us local knowledge regarding buses, tours and places to visit (or not) local restaurants etc. The travel particulars are clear and concise. We have never arrived anywhere without a local representive to meet us and take us to our hotel. The information in the brochures is accurate and if you have any querie you can ask them for extra details e.g are there lots of stairs or is there a lift? Is the area suitable for us or is it noisy at night? We choose them every time.

Prestige Travel responded to this review on 13 Sep 2016:

I am delighted you had a successful visit to Dubrovnik and that our local team looked after you well.

John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 13 Sep 2016:

Miss Morley
It is our pleasure to have you as clients. We will always do everything possible to provide the highest levels of service.

We look forward to helping when you are ready for another break, just let Travel Solutions know and we will do the rest.
Best wishes John Dixon MD Prestige holidays

Prestige Travel by Rob, 11 Sep 2016
Holiday Rating:

A Real Island Paradise in Mljet, Croatia.

We spent a week on the beautiful Croatian island of Mljet, miles of unspoilt national park with mountains, pine forests, salt lakes, and the crystal clear blue seas of the Adriatic begging for you to dive in at every opportunity. We will never forget our time there and the hotel looked after us extremely well, cannot fault any of the service, plus all the transport was on efficient and 100% reliable. All the staff held true to every promise ...

We spent a week on the beautiful Croatian island of Mljet, miles of unspoilt national park with mountains, pine forests, salt lakes, and the crystal clear blue seas of the Adriatic begging for you to dive in at every opportunity. We will never forget our time there and the hotel looked after us extremely well, cannot fault any of the service, plus all the transport was on efficient and 100% reliable. All the staff held true to every promise making for a very relaxing week - leaving us time to cycle, canoe, drive, boat, swim and eat our way around the island, perfect!

Rating for tour operator:

The trip ran so smoothly we didn't even need to think about let alone contact our tour provider, everything seemed to have been put in place before we even realised we needed it. Flawlessly executed.

Prestige Travel responded to this review on 13 Sep 2016:

Really thrilled to see you had such a fabulous stay on Mljet!
John Dixon

Prestige Travel responded to this review on 13 Sep 2016:

I am delighted to read that we did a good job for you. That is the goal I have set for every holiday we organise!
We would love to be of service again when you are ready for another break, just let Worlds Apart know and we will do the rest.

best wishes

John Dixon MD Prestige Holidays

Prestige Travel by CMD, 7 Sep 2016
Holiday Rating:

Relaxing Break to Majorca

PST Travel efficient and helpful, first time using a travel agent for 6 years Monarch Airline flights on time, comfortable and efficient, friendly stewards etc BonSol hotel Majorca was clean and comfortable, room upgrade made the difference, HB package good but menus could be better and feature some Spanish food. All staff friendly and helpful.

PST Travel efficient and helpful, first time using a travel agent for 6 years Monarch Airline flights on time, comfortable and efficient, friendly stewards etc BonSol hotel Majorca was clean and comfortable, room upgrade made the difference, HB package good but menus could be better and feature some Spanish food. All staff friendly and helpful.

Rating for tour operator:

Prestige Holidays paperwork was comprehensive, traditional holiday pack with all paperwork and luggage tags etc very reassuring. W2M meet and greet transfers were very efficient and kept us informed.

Prestige Travel responded to this review on 07 Sep 2016:

Hello Mr Duyvesteyn
i am so pleased that PST Travel and Prestige Holidays made your holiday such a success.

Prestige Travel responded to this review on 07 Sep 2016:

This is exactly the level of service i want for our clients, nothing has changed for over 27 years now!
PST and we would love to be of service to you when you are ready for another break.

Best wishes

John Dixon MD Prestige Holidays

Prestige Travel by S Hen, 3 Sep 2016
Holiday Rating:

Wonderful holiday with a few administrative challenges

Wonderful locations in New York and Bermuda. We stayed in the Hilton in Times Square for 5 days, and Grotto Bay in Bermuda for 8 days. The New York hotel had fantastic views over the city when we requested these on check in. Food and service in the Bermuda hotel were outstanding.

Wonderful locations in New York and Bermuda. We stayed in the Hilton in Times Square for 5 days, and Grotto Bay in Bermuda for 8 days. The New York hotel had fantastic views over the city when we requested these on check in. Food and service in the Bermuda hotel were outstanding.

Rating for tour operator:

A few problems with the New York hotel not having been paid by the tour operator when we arrived. This was responded to once we contacted the tour operator, but it caused us much undue financial worry during the first few days of our holiday, and took up some of our precious holiday time getting it sorted. And when we arrived in Bermuda, the room in the hotel was continually being flooded by the air conditioning unit, involving numerous trips to reception and two moves of room. We contacted the tour operator to let them know about this and we had been told that they would arrange for the Bermuda hotel manager to make contact with us during our holiday, but this didn't happen. Only other comment is that the price of the holiday offered by the tour operator was competitive, but lack of paperwork, automatic receipts for money paid, and general correspondence leading up to the holiday was at times disappointing. Also, a transfer to and from the New York hotel would have been appreciated.

Prestige Travel responded to this review on 13 Sep 2016:

Please forgive the delay in my reply, I have been on leave.

So pleased you had such an enjoyable time and both hotels pleased you. Your comments below concern me as we always send out very detailed confirmations and itinerary. I do hope you received them.

Best Wishes John Dixon

Prestige Travel responded to this review on 13 Sep 2016:

Let me apologise for the fact that our New York agent did not pay the Hilton in time but I must stress that we had paid the agent in good time. I did email you as soon as I heard of this problem to let you know there was no need to worry. I was not aware of the need to change rooms at the Grotto Bay and I am sorry this was necessary. I did ask JP Martens to get in touch to ensure you were comfortable.
We do not automatically book transfers in New York as they are very expensive and a taxi is better value. John Dixon MD Prestige Holidays

Prestige Travel by Judy, 29 Aug 2016
Holiday Rating:

Super smoothly from start to finish

Flew from Gatwick (with exec lounge thrown in which was an excellent start for an early morning flight) to Dubrovnik - a family of 5. Wonderful town & good hotel in Caftat with plenty of swimming, boating and trips to various places. Beautiful part of the world, well recommended.

Flew from Gatwick (with exec lounge thrown in which was an excellent start for an early morning flight) to Dubrovnik - a family of 5. Wonderful town & good hotel in Caftat with plenty of swimming, boating and trips to various places. Beautiful part of the world, well recommended.

Rating for tour operator:

Through Co-Op travel in Tonbridge who are always helpful.

Prestige Travel responded to this review on 30 Aug 2016:

We are delighted that all the arrangements made for your holiday to Croatia went well and that you and your family had a most enjoyable time and a comfortable stay at the Hotel Cavtat.

Prestige Travel responded to this review on 30 Aug 2016:

So pleased that Co-Op Travel in Tonbridge were helpful, when you are ready for another break just ask them to get in touch and we will do all we can to make your next holiday as enjoyable - on behalf of John Dixon, Chairman & MD.

Prestige Travel by attey, 18 Aug 2016
Holiday Rating:

A Mallorcan Idyll

Have just returned from an idyllic holiday in Deia on Mallorca. Such a stunning peaceful location. With a backdrop of the Tramuntana mountains, lovely olive groves & small cove to swim in, it is such a special location. If you like the idea of a few restaurants & small quiet bars to while away the evening, stunning sunsets, followed by days swimming, reading or just soaking up the sun, then this place can provide it all.

Have just returned from an idyllic holiday in Deia on Mallorca. Such a stunning peaceful location. With a backdrop of the Tramuntana mountains, lovely olive groves & small cove to swim in, it is such a special location. If you like the idea of a few restaurants & small quiet bars to while away the evening, stunning sunsets, followed by days swimming, reading or just soaking up the sun, then this place can provide it all.

Rating for tour operator:

Prestige Holidays have proved excellent. Their staff are very professional & welcoming. They were most helpful & accommodating with my holiday requests (which included two hotels & transfers). They dealt promptly & came back as promised with a query I had over one of the hotel reservations. All correspondence arrived timely, & included an invite by their managing director for feedback, so he could personally review customers satisfaction! This was our first booking with this family firm, & we have been delighted with their service. We would highly recommend them.

Prestige Travel responded to this review on 18 Aug 2016:

I am a big fan of this part of Mallorca too! Great to see that you had such an interesting and restful holiday. i really appreciate your custom, thank you for travelling with us.
Best Wishes
John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 18 Aug 2016:

hello Mrs Attewell

thank you so much for your very kind comments. We are all delighted that you had an enjoyable visit to Mallorca and that we were able to maintain our high standards for you.
It will be our pleasure to help when you are ready for another break. Just let South Elmsall Travel and we will do the rest!John Dixon MD Prestige Holidays

Prestige Travel by Twizzel, 16 Aug 2016
Holiday Rating:

Prestige Travel review

as above unclear advice about money we were advised there was a shuttle bus to town (which was 5kn) away. There was only a pay as you go bus, water taxi or train, and the timings of these were not very often, meaning if you missed one you had to wait 30 mins to an hour. The cost added a lot to the holiday and I really had checked this out and thought it was included in the trip despite this Croatia is a beautiful country and we had a

as above unclear advice about money we were advised there was a shuttle bus to town (which was 5kn) away. There was only a pay as you go bus, water taxi or train, and the timings of these were not very often, meaning if you missed one you had to wait 30 mins to an hour. The cost added a lot to the holiday and I really had checked this out and thought it was included in the trip despite this Croatia is a beautiful country and we had a nice holiday, but had I known the shuttles to town were so infrequent and chargeable I may have paid more to be more centrally located

Prestige Travel responded to this review on 16 Aug 2016:

Thank you for these comments which are very helpful. We do actually have a paragraph on money in our brochure page 6 and on our website.
We mention the several ways in to Porec, 'boat-taxi,tourist train or regular bus every 45 minutes'.I am not sure where the information about a courtesy bus came from but I think we are clear that it is a 'regular' service not a free service. Despite these niggles I am delighted you had an enjoyable holiday. John Dixon MD Prestige Holidays

Prestige Travel by Digdap, 14 Aug 2016
Holiday Rating:

Fascinating country, varied activities, very relaxing

5 nights in Taormina, including a day trip up Etna and a visit to Alcantara gorge. Visited the latter by local bus and it was great fun. 4 nights at a quiet resort in Ragusa and discovered the UNESCO hill towns and the amazing beach at Marina di Ragusa. Fascinating country.

5 nights in Taormina, including a day trip up Etna and a visit to Alcantara gorge. Visited the latter by local bus and it was great fun. 4 nights at a quiet resort in Ragusa and discovered the UNESCO hill towns and the amazing beach at Marina di Ragusa. Fascinating country.

Rating for tour operator:

Efficient and personable. Helpful when we needed advice about our hire car. Travel instructions were really useful.

Prestige Travel responded to this review on 15 Aug 2016:

Hello Mrs Fowles. We were so pleased you enjoyed your stay in Sicily. i share your affection for this part of the island.
John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 15 Aug 2016:

That is the level of service we aim to provide!

it has been our pleasure to have you as clients and we would love to help again when you are ready. Just let Andara Travel know and between us we will take care of everything for you.

best wishes

John Dixon MD Prestige Holidays

Prestige Travel by Seany, 5 Aug 2016
Holiday Rating:

Outstanding!

Absolutely outstanding - great accommodation spotlessly clean great tour guide great customer service from Prestige - thoughtful little touches

Absolutely outstanding - great accommodation spotlessly clean great tour guide great customer service from Prestige - thoughtful little touches

Rating for tour operator:

Excellent customer service throughout from beginning to end - faultless

Prestige Travel responded to this review on 05 Aug 2016:

I am delighted you all had such a great holiday! We pride ourselves on getting it right.

Prestige Travel responded to this review on 05 Aug 2016:

Thank you for these very kind comments Mrs Farley, it was our pleasure.
It would be wonderful to be of help when you are ready for another break. Do let us know how we can be of service.
Thank you for your custom

Best Wishes John Dixon MD Prestige Holidays

Prestige Travel by Happy Harry, 5 Aug 2016
Holiday Rating:

Unspoilt joy!

We were in Brac, small Croatian island. Wonderfully unspoilt, beautiful sea. Excellent 4 star hotel, friendly staff. Our transfers (taxi-ferry-taxi there and back) were excellent. Peaceful in Postira, our village - no discos, backpackers, pedlars, no hefty police presence, good food and drink! Well managed by Prestige Holidays, considering they rescued our holiday at the last minute.

We were in Brac, small Croatian island. Wonderfully unspoilt, beautiful sea. Excellent 4 star hotel, friendly staff. Our transfers (taxi-ferry-taxi there and back) were excellent. Peaceful in Postira, our village - no discos, backpackers, pedlars, no hefty police presence, good food and drink! Well managed by Prestige Holidays, considering they rescued our holiday at the last minute.

Rating for tour operator:

Kept os informed and did what we wanted thx.

Prestige Travel responded to this review on 05 Aug 2016:

So pleased we were able to ensure you had such a great holiday Mr Harrison.
Thank you

John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 05 Aug 2016:

That's what we are for!!
John