Prestige Travel Traveller Reviews

We found the organisation of our trip, from start to finish absolutely excellent. The reps on the ground at the airport fantastic, the arrangements for the ferry, and the transfers to the ferry and the hotels, faultless. We travel a lot, (up to seven times a year), and with many different companies, on many tailor made holidays, and this was up there with the best. We will definitely use this company again. Maureen Ashley

Prestige Holidays. Please read above comments

We took a week's break in Tenerife (Puerto de la Cruz) in March, our first visit to the Canary Islands. We wanted to stay in a specific hotel, Hotel Tigaiga, highly recommended by my sister-in-law. Prestige was one of the few tour operators using this hotel, which is why we went with them. The hotel did not disappoint--it was terrific in every respect--and we enjoyed exploring the town. We went on a day's bus tour of that part of the island, which took us up to a snow-clad Mount Teide. An enjoyable week--except for the awful flights both ways--see below.

I delayed writing this review in the hope that I would get a response to my feedback given to Prestige at the end of the holiday, but since that did not happen, I will share my comments here. Most of the service provided by Prestige was O.K. (except that their instructions for finding the ground transportation desk at Tenerife airport were completely wrong since they had not been updated after a remodel at the airport). What was truly unacceptable by a "luxury" holiday company was their use of Thomas Cook airlines for the flights. The planes had been modified to squeeze in as many passengers in "cattle class" as possible, even to the extent of removing the seat-back pockets. There was NO legroom for an even moderately comfortable flight and the seats were hard and cramped. No food was provided (unless you paid) while other tour groups were being served a hot meal--surely not an unreasonable expectation when on a "luxury" holiday at the high price paid. A great disappointment. Will not use Prestige again.

No need to tell you any more than what I have said above but I would like to report about the flight. Both ways,but in particular the return one to Gatwick. British Airways are not nearly as attractive to travel with than in the past. The food was perfectly adequate (and for years has not been good anyway!) and free alcohol. The air hostesses were not as smartly dressed as they used to be, but were very polite. On both journeys the seat tables were grubby and had not been cleaned, and the seats would only JUST lean back very slightly. As I had not been well I found sitting for 4 hours in such a very restricted position very uncomfortable indeed. There were only 2 loos for all the Tourist class and almost always a queue for both. But leaving that aside there is something which can and should be done for people wanting help with wheelchairs or buggies - neither of which I needed, though in order to be with my friend I did go in a buggy on the way back. She had requested a wheelchair but was met at the aircraft by a girl asking if she could walk a reasonably short way. We did. Getting to two deserted buggies she and I and about 6 other people stopped. Eventually an oldish man and a girl who appeared very lacking in knowledge started pushing people in wheelchairs up to the buggies - putting 4 of us in the front one and leaving a spare seat, and ditto in the one behind and going away again. When they finally came back they put one more person in the front buggy and one in the back and then announced that a lady wanted to 'go to the toilet' from the back buggy (embarrassing for her anyway!). With great difficulty she got there, but BOTH buggies were delayed until she came very slowly out. We then set off at a snail's pace, and by the time we got to the luggage collection hall, some suitcases from our flight had been removed from the trolley and left in the middle of the floor. Luckily I saw them as ours were rather distinctive and managed to collect them before they were fetched by the security people. I do not know what happened to the more disabled people's luggage as we then left. The whole exercise was totally inefficient and I dread to think what the poor disabled lady who could barely move must have suffered. There should be 100% efficient people loading and driving the buggies and getting on with the job to get people to their luggage on time. On my own I would neither have wanted or needed a buggy let alone a wheelchair, but some people do, and having seen what I saw I think the Airports should be put thoroughly through their paces and provide a proper service. What was offered was shaming - and how much worse for foreigners who were unfamiliar with either the country or the language. As far as Ultimate Travel and Prestige are concerned both did us very well and Iabel Faria could not have been kinder or more helpful. Thank you very much. I doubt if I would go again but simply because of the conditions at the Airport and the very uncomfortable seating in the aeroplane. With apologies for the grumble and I do hope you can try and persuade both the Airport and British Airways to improve their standards. Yours sincerely Diana Holderness (Lady)

Excellent (as already referred to) both Ultimate Travel and Prestige Holidays and also Isabel Faria in Madeira) were excellent - but neither British Airways nor Gatwick Airport did them justice. The first has gone badly downhill over the years and the Airport people need really pulling up and told to do an efficient job of work.

We booked a very last minute four day break through Wexas Travel who arranged our travel and accommodation arrangements with Prestige Holidays. We had a pain free in and out flight to Lanzarote on EasyJet, a taxi transfer from and to our Hotel - Seaside Los Jameos Playa Hotel with Full Board. Excellent hotel, lovely and very helpful staff and excellent food. Prestige Holidays local representative met us at the airport and ensured our taxi transfers were organised and visited us at our hotel the next day to check we had no problems. All in all a fantastic four day break. Well done to all concerned.

Provided my wife and me with exactly what we wanted. A four day break, all arranged at very short notice, very reasonably priced, excellent value for money in a very good hotel - Seaside Los Jameos Playa Hotel in Lanzarote. Excellent agent in Lanzarote who met us at the airport and ensured we had taxi transport from and to the airport. All worked like clockwork.

My trip was taken both as a holiday and to see family who now live in Malta. I wanted a nice place to stay in a location that was convenient for me to travel to and from their new home and to move around Malta seeing the places of interest. The hotel, Golden Tulip Vivaldi, was 4* and was both good and not so good in parts. The interior needed an complete make over but otherwise was clean, bright and, with the exception of one unhelpful receptionist, had staff that were friendly and keen to please. Location was very good for our purposes and our rooms had balconies with lovely sea view. Our rooms, however, were well overdue for renovation.

I booked a Prestige package holiday to Malta, travelling October/November 2015. Expecting a 'luxury' experience as their hype suggested I found that I all I actually received was just a basic flight with a budget airline and a b&b stay. The hotel was my choice but Prestige made no effort to ensure that I was given one of the refurbished rooms even though I requested, and paid well over the odds for, two 'superior' rooms. The price I paid was more than twice that shown in the brochure which gave me to believe I was getting a service that was reassuringly expensive but was no more than I could have put together myself by using an internet booking site - for a lot less money. Shoddy service from their Maltese agent compounded my dis-satisfaction. My letter of complaint to Prestige received a reply that was a carefully worded rebuff that put all the onus back on me. Significantly, the question of price paid against brochure price was not addressed. I would not use Prestige again.

Went to Coste Adeje in Tenerife using an adults only hotel from their brochure. Brilliant hotel & already booked with Prestige for return next Spring.

We had booked to go to another hotel after 1 week(not in their brochure)but turned out it was having major structural alterations. When Prestige knew we were very unhappy about this they 'pulled out all the stops' to enable us to stay where we were, despite the hotel being so popular it was fully booked. The 2 representatives & the company itself are so well known & respected by the hotel that they achieved the impossible. We know other people with a large operator have been unable to get a change.

1. Julie-Anne Vaughan, Portfolio Manager, Oasis Travel, Lisburn gave me incorrect information, verbally, when I first booked our Malta holiday with her - and I was (unusually) not given any written details regarding the cost of my holiday before I left her office. I was astounded, when I received this information in writing, by letter, five days later, to discover that the holiday costs were £1,000 more than I had been quoted (verbally). I was given the option to cancel - but, by then, I had car parking and family arrangements made that I could not cancel (without great difficulty). 2. The courier, on our arrival at Malta Airport, greeted us and gave us an envelope from "Oswald Arringo Limited, Sliema, Malta" - which we opened on arrival at our hotel. This contained letters from yourself, the Director of Oswald Arringo Limited and one from Helena Pavanello, Guest Relations, Phoenicia Hotel. The "Oswald" letter promised that their representative would contact us, by phone, after our arrival but if he/she could not reach me he "will leave a message with reception". No such phone call was made and no message was left at reception. (however, a call had been put through to our room on 13th September 2015 - and when my wife answered it the caller asked to speak with me; when my wife said that I was out - the caller hung up and had not identified themselves; no further calls or messages were received). 3. The hotel facilities were excellent although the swimming pool was very far from the hotel. The service given by all the hotel staff was exemplary - except for two problems: A. On one occasion, the Concierge forgot to book a "Three Cities Tour by 1932 Vintage Bus" (through "Supreme Travel") and after having waited for half an hour for the bus to arrive - I got the Concierge to check with the company; they stated that no booking had been received (although I had been given a ticket) but that they would send the bus back to the Phoenicia - which they did - fifteen minutes later (a total delay of 45 minutes). The tour was excellent but the bus did not leave us back at our hotel but terminated at Sliema; the driver got us to wait a further 20 minutes until a "Hop on, hop off Sight-seeing Bus" arrived to take us back to our hotel! (a full delay - for the tour of 1 hour and 5 minutes!). B. When I was presented with my bill, when I asked for same on 22nd September, it was double the amount that I had expected to pay; when I examined the details - I discovered that they had charged me for the three evening meals that I had "pre-paid" for through yourselves; this was despite the fact that they had reassured me, when I signed the bill for each meal (which I thought unusual) that it would be deducted at the end! This was resolved - but when I spoke with the Hotel Manager - no apology or reason was given - although he was friendly enough. 4. Oswald Arrigo Limited's complimentary voucher for "The Malta Experience" was appreciated - and used on Sunday 20th September - but it was only a slide show with background music - and no commentary, as promised. 5. The hotel will close in January 2016 for a major upgrading and extension; this is definitely overdue - but, generally, their staff was fantastic. 6. Malta and Gozo (which we visited on a full day tour) were very interesting and we enjoyed the Malta Independence Day celebrations which took place on 21st September. Malta/Gozo are Historically, archeologically and religiously significant - if not unique. Unfortunately, the very high temperatures/humidity were greater than expected and were a little unpleasant for two pensioners in their mid 70's. I also had a sinus infection when on holiday - exacerbated by the need to (constantly) use the air conditioning every night. However, I would recommend the Phoenicia Hotel and Malta/Gozo.

Much promised - but not all delivered. Fortunately the hotel and concierge were generally good; apart from this - we were "abandoned". One was expected to be "pro-active".

Second time we have used Prestige Holidays to book a holiday and they have delivered once again with private transfers, pre-booked seats on the plane and a hotel that delivered what was promised. We booked a junior suite at the Grand Hotel Gardone Riviera on Lake Garda. The Service from the staff was more 5 Star than 4, Food from table d'hote menue was very varied, plentiful and exremeley well cooked and presented. The desserts were a wonder every evening. The location of the hotel could not be more breath taking. Prestige recommended private transfers and what a great recommendation it was as the coach stops at all the hotels around the lake and takes about 2 hours compared to 45 minutes direct. The return pick up at 7.00am was slick to say the least with the taxi waiting outside bang on time

Prestige booked our seats on the plane and recommended private transfers and the confirmation and ongoing communications by email & post were clear

Excellent service re transfers except the rudeness and lack of help on the ferries. Hotel Pastura at Postira was good though some staff were a little disinterested. Lovely views of harbour from hotel but views to it were not good - it is a very ugly building, though nice inside. Wonderful place inthe sun but a bit desperate in the rain. Mistakenly thoght that Split would offer something to do in the dry but there is only so long that one can spend in Diocletian's palace basement.

Good service re transfers and valuable info from a very courteous rep, Sanja.

One week on La Gomera at hotel La Jardin Tecina May 2015. For a relaxing, peaceful holiday, this hotel takes some beating. It's location on the cliff top overlooking the sea, set in the most beautiful gardens is just idyllic. If you love to hike over quite demanding terrain in stunning surroundings then this is for you

Prestige's services and staff were exceptional at all times and we wouldn't hesitate to recommend them