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Journey Latin America / Journeyscape

Journey Latin America / Journeyscape Traveller Reviews

Reviews of Journey Latin America / Journeyscape

Overall Company Rating
97%
Excellent 566
Good 33
Average 8
Poor 6
Terrible 3
Reviews Submitted: 616
Reviews Accepted: 616
Reviews Rejected: 0
616 reviews
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Argentina Wildlife by Diana, 25 Apr 2024
Holiday Rating:

It was a good experience from the planning stage to the end, an excellent holiday

We travelled to Northern Argentina visiting Salta, Purmamarca, Humahuaca, Tilcara, Cachi and Cafayate. Fantastic scenery and very good hotels. The transport arranged was excellent and everything worked as planned.

We travelled to Northern Argentina visiting Salta, Purmamarca, Humahuaca, Tilcara, Cachi and Cafayate. Fantastic scenery and very good hotels. The transport arranged was excellent and everything worked as planned.

Rating for tour operator:

Attentive, kept us informed and delivered everything as planned.

Spirit of Colombia by Sukyjane, 24 Apr 2024
Holiday Rating:

Colombia met and exceeded expectations.

Saw many aspects of the country and visited differen locations, both in cities and out in the countryside and on the coast, we saw much of the diversity and incredible nature Colombia has to offer.

Saw many aspects of the country and visited differen locations, both in cities and out in the countryside and on the coast, we saw much of the diversity and incredible nature Colombia has to offer.

Rating for tour operator:

The trip was well thought through and offered both excursions and some relaxation time as requested. It vas a good balance of discovering what Colombia had o offer in terms of culture and nature.

Spirit of Colombia by Maria, 20 Apr 2024
Holiday Rating:

Colombia a lovely country to visit

We had 15 magical days in a country known to many for its violent past, a trip which totally changed our view and gave us the appetite to return one day soon

We had 15 magical days in a country known to many for its violent past, a trip which totally changed our view and gave us the appetite to return one day soon

Rating for tour operator:

Journey Latinoamérica was very profesional and knowledgeable at organising the trip, they spare no detail to make the trip enjoyable and safe

Value Mexico by North Walsham Traveller, 19 Apr 2024
Holiday Rating:

8 day tour of Mexico

This was a short but fabulous holiday, a one week trip to Mexico

This was a short but fabulous holiday, a one week trip to Mexico

Rating for tour operator:

Journey Latin America. Sophie Barber put together a tailor made trip. It was booked at short notice with a minimum of fuss. I sent her a brief and they listened to our requirements, were flexible and delivered exactly what we wanted. Everything was quality. We had a couple of operational hiccups but Sophie rectified these issues immediately.

Active Patagonia by mammarooney60, 19 Apr 2024
Holiday Rating:

One to remember

Valparaiso .. Puerto Varas .. Bariloche .. Santiago.. 12 days I'll never forget.. Some great memories and friends made.

Valparaiso .. Puerto Varas .. Bariloche .. Santiago.. 12 days I'll never forget.. Some great memories and friends made.

Rating for tour operator:

JLA .. I was travelling solo and cannot fault the help, advice and suggestions I was given.

Active Chile: Trek in Torres TDP by Russ S, 18 Apr 2024
Holiday Rating:

Journal Latin America

A 2 week visit to Chile with internal flights and day excursions.

A 2 week visit to Chile with internal flights and day excursions.

Rating for tour operator:

Very proficient and excellent planning/assistance,

Journey Latin America / Journeyscape by Em, 11 Apr 2024
Holiday Rating:

Lack of quality in the service provided

Terrible experience on our outbound business class flights where Journey Latin America failed to inform us of 2 flight changes which meant we had a very stressful and unnecessarily difficult journey. Had we not run 15 minutes flat across Amsterdam airport we would have missed our connection and our holiday would have been ruined. Their handling of our consequent complaint was poor. Several other issues with the trip planning, including a lack ...

Terrible experience on our outbound business class flights where Journey Latin America failed to inform us of 2 flight changes which meant we had a very stressful and unnecessarily difficult journey. Had we not run 15 minutes flat across Amsterdam airport we would have missed our connection and our holiday would have been ruined. Their handling of our consequent complaint was poor. Several other issues with the trip planning, including a lack of attention to detail and duty of care for us as clients. Very disappointed in Journey Latin America for what was a very expensive (£20k) holiday. Won't use again.

Rating for tour operator:

Journey Latin America - meant to specialise in trips to South America. We found the quality of the service they delivered to be poor, particularly given the cost of the holiday.

Journey Latin America / Journeyscape responded to this review on 21 May 2024:

We are sorry there were two schedule changes to your connecting flights in Amsterdam and that we could have been clearer when we resent you the e-tickets reflecting the changes. Although we sought to resolve this satisfactorily, we were unable to meet your request for a full refund of the flights as the connection was still over and above the standard recommended connection time at Amsterdam. However, we have addressed this internally as it is clear this was stressful and we are sorry this incident impacted upon your trip and experiences with our company.

Explore&Relax: Argentina &Brazil by Travel lover, 6 Apr 2024
Holiday Rating:

A Fantastic Experience

A part organised and part individually planned holiday to Brazil, Argentina and Chie

A part organised and part individually planned holiday to Brazil, Argentina and Chie

Rating for tour operator:

Kept in touch and gave us lots of advice based on clear knowledge of the regions.

Pure Patagonia by Mike, 4 Apr 2024
Holiday Rating:

Discovering Uruguay and North West Argentina

An interesting exploration of the coastal region of Uruguay (Montevideo, Colonia and Jose Ignacio), Iguazu Falls and the amazing scenery in the Salta-Cachi-Cafayate region of Argentina, staying in some lovely boutique hotels with plenty of food and wine!

An interesting exploration of the coastal region of Uruguay (Montevideo, Colonia and Jose Ignacio), Iguazu Falls and the amazing scenery in the Salta-Cachi-Cafayate region of Argentina, staying in some lovely boutique hotels with plenty of food and wine!

Rating for tour operator:

Journey Latin America did a great job helping us plan and execute the holiday, including coordinating a number of internal flights given the distances between locations. They provided knowledgeable advice and were quick to respond to our queries both before and during the trip.

Central America discovery by Talina, 3 Apr 2024
Holiday Rating:

Alcion tour AP2423, 09/03/2024-31/03/2024

Excelent trip, very good guide

Excelent trip, very good guide

Rating for tour operator:

Very helpful