AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 768
Good 34
Average 2
Poor 3
Terrible 0
Reviews Submitted: 807
Reviews Accepted: 806
Reviews Rejected: 1
806 reviews
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Experience Travel Group by Bobmax, 26 Jun 2014
Holiday Rating:

Best Holiday ever

It's the first time I have wanted to tell all my mates what I did and saw on holiday. Great organisation , could not fault it

It's the first time I have wanted to tell all my mates what I did and saw on holiday. Great organisation , could not fault it

Rating for tour operator:

Everything perfectly organised from start to finish. Agent was very knowledgeable, and helpful

Experience Travel Group responded to this review on 27 Jun 2014:

Hi Bob
Thanks for taking the time to leave feedback and I'm so pleased you had such a great time. I look forward to creating your next trip - Burma I think you mentioned! Best wishes, David

Classic Vietnam Explorer by joph, 26 Jun 2014
Holiday Rating:

Family holiday to Vietnam, Cambodia and Thailand

Our family of four (two adult children) went to Vietnam and Cambodia, and then the younger two went on to Thailand for a fortnight of independent travel. We wanted a mix of culture, adventure and relaxation from our trip, and Experience Travel arranged a great programme with all of these, from cooking school and an art tour to quad biking and cycling at Ankor Wat. All four of us went on a Vespa tour in Ho Chi Minh, which was real highlight, ...

Our family of four (two adult children) went to Vietnam and Cambodia, and then the younger two went on to Thailand for a fortnight of independent travel. We wanted a mix of culture, adventure and relaxation from our trip, and Experience Travel arranged a great programme with all of these, from cooking school and an art tour to quad biking and cycling at Ankor Wat. All four of us went on a Vespa tour in Ho Chi Minh, which was real highlight, and took us on an adventurous food tour, ending in the V'Ung coffee lounge with live singers. It was just what we had wanted!

Rating for tour operator:

Experience Travel were really helpful and liaised closely with us before we left, so we felt very secure. The local arrangements were excellent, and all the activities we did were very well organised. We stayed in some lovely hotels, being able to choose from a range beforehand.

Experience Travel Group responded to this review on 27 Jun 2014:

Thank you very much for your kind words Jane, i am so glad that you enjoyed your holiday and that the kids managed to get to Thailand!

I will look forward to hearing from you soon.

Experience Travel Group by Archie, 26 Jun 2014
Holiday Rating:

A fantastic introduction to Sri Lanka

Superbly efficient travel company Everything worked well Great hotels Excellent driver Would definitely use this agency again 5*

Superbly efficient travel company Everything worked well Great hotels Excellent driver Would definitely use this agency again 5*

Rating for tour operator:

5*

Experience Travel Group responded to this review on 26 Jun 2014:

Great to hear Peter. We will be very pleased to hear from you again and please do tell your friends!
Many thanks,

Sam

Experience Travel Group by WetherbyWhaler, 1 May 2014
Holiday Rating:

Angkor Wat and Vietnam

We travelled as a family with 2 boys age 8 and 9. Lucy Reeves was fantastic throughout the organisation, different itinerary changes, booking and assistance with visas etc She suggested various activities to do as a family which were all fantastic, including quad biking, vespa tour, lantern making and cycling We incuded an overnight on Halong Bay (Jasmine Junk) and another overnight on Basaac 1 on Mekong Delta, both outstanding ...

We travelled as a family with 2 boys age 8 and 9. Lucy Reeves was fantastic throughout the organisation, different itinerary changes, booking and assistance with visas etc She suggested various activities to do as a family which were all fantastic, including quad biking, vespa tour, lantern making and cycling We incuded an overnight on Halong Bay (Jasmine Junk) and another overnight on Basaac 1 on Mekong Delta, both outstanding

Rating for tour operator:

FAULTLESS

Experience Travel Group responded to this review on 06 May 2014:

Hi Lynne,

Thanks so much for your feedback, I'm glad you enjoyed the trip!

Best,

Lucy

Experience Travel Group by The wrinklies, 26 Apr 2014
Holiday Rating:

Excellent organisation, well delivered by Experience Travel and there local agencies.

From the time we arrived at Heathrow to returning we were cosseted and treated like the old folk we are. There were times we felt a little too well looked after but travelling in Cambodia, Laos and Vietnam we knew we were safe and able to enjoy all that was offered.

From the time we arrived at Heathrow to returning we were cosseted and treated like the old folk we are. There were times we felt a little too well looked after but travelling in Cambodia, Laos and Vietnam we knew we were safe and able to enjoy all that was offered.

Rating for tour operator:

Nick listened to our requirements and devised an itinerary that mainly suited us and kept us informed prior to the trip and responded to all our queries.

Experience Travel Group responded to this review on 28 Apr 2014:

Thanks for your feedback Susan, i am so glad that you enjoyed your holiday.

Experience Travel Group by olideacon, 17 Apr 2014
Holiday Rating:

Incredible Honeymoon in Sri Lanka

We spent an outstanding 2.5 weeks of honeymoon in Sri Lanka, staying in 5 different hotels. The trip was truly a holiday of a lifetime. From relaxing on a beautiful empty beach, to the luscious tea countryside and on into the fascinating cultural triangle, it had everything we could've wished for. And every step of the way, the friendliest people and world class service. We really can't recommend the place enough. Our only issue: Emirates handled ...

We spent an outstanding 2.5 weeks of honeymoon in Sri Lanka, staying in 5 different hotels. The trip was truly a holiday of a lifetime. From relaxing on a beautiful empty beach, to the luscious tea countryside and on into the fascinating cultural triangle, it had everything we could've wished for. And every step of the way, the friendliest people and world class service. We really can't recommend the place enough. Our only issue: Emirates handled our delay badly on the way out, not a good start to honeymoon.

Rating for tour operator:

Experience travel were truly outstanding in their assistance in booking our honeymoon. You need experts for this expensive a trip - and they have bucketloads of experience and local knowlegde. They listened to us, put together a great package at a great price, adjusted the bits we were less keen on and worked with us during a super busy time to build our dream holiday. Matt, Sam and the team were first class and we really really can't thank them enough for an incredible time. We would completely recommend them to anyone looking to visit South East Asia, especially Sri Lanka. Thanks guys!

Experience Travel Group responded to this review on 21 Apr 2014:

Hi both,
That's fantastic news - thanks so much for taking the time to give us such a positive referral!
All the best for your future married life - look forward to seeing you again!
Sam

Experience Travel Group by Bob, 17 Apr 2014
Holiday Rating:

Cambodia and Vietnam with mekong Delta travel

Excellent

Excellent

Rating for tour operator:

Very thorough

Experience Travel Group responded to this review on 21 Apr 2014:

Thanks Bob! Appreciate you taking the time to rate us here - much appreciated.

Experience Travel Group by Hods, 10 Apr 2014
Holiday Rating:

A wonderful diverse experience

Started off in Negombo for 2 days at the Wallawwa to recuperate from flight. Drove to Tea Trails - Norwood for a wonderful sublime experience. Visited Norwood tea factory for a tour with the manager of Tea Trails. Train ride from Hatton to Haputale and then a night's stay at Kelburne View with the most outstanding views and pretty gardens. On to Yala for a 2 day stay at Kul safaris. Wonderful experience - great staff. Then off to South Coast ...

Started off in Negombo for 2 days at the Wallawwa to recuperate from flight. Drove to Tea Trails - Norwood for a wonderful sublime experience. Visited Norwood tea factory for a tour with the manager of Tea Trails. Train ride from Hatton to Haputale and then a night's stay at Kelburne View with the most outstanding views and pretty gardens. On to Yala for a 2 day stay at Kul safaris. Wonderful experience - great staff. Then off to South Coast to The Last House which was probably our favourite hotel. Beautiful decor, food and beach. Then on to Aditya - lovely location, elegant, good distance from Galle Fort. Beach lovely but lots of litter which deterred you from walking along it. Finally a night at Lunguganga - lovely house and gardens, but I would not recommend staying in Cinnamon Hill - Damp and musty in April - Not really fit to stay in. Fortunately upgraded to main house otherwise I think I might have foiund alternative accommodation!

Rating for tour operator:

Some teething problems due to a change in staff. Our replacement was friendly but did not have the knowledge of our original tour rep and there a few mistakes that I had to keep on following up in our itinerary.

Experience Travel Group responded to this review on 11 Apr 2014:

Dear Clare,

Thank you for returning to travel with us and I am very glad you had a great holiday. I am sorry you experienced teething problems in the transition from one consultant to another once Harriet left. The service should be seamless and we shall follow up on this to ensure this is the case next time. I'll contact you privately too.

We look forward to seeing you again.

Kind regards,

Sam

Classic Vietnam Explorer by scotwithadevil, 9 Apr 2014
Holiday Rating:

Fantastic holiday in Cambodia and Vietnam

We used Experience Travel to book a private guided tour to Cambodia and Vietnam and are delighted that we did. We had the most amazing holiday ever! Thoroughly enjoyed every single experience that Experience Travel set up for us: Vespa 'Siagon by Night' Tour, Food Tour in Old Quarter of Hanoi, cycling round Hanoi, trip to Halong Bay, etc. Every single one of them was well organised and fantastic fun. The guides were all great: answered our endless ...

We used Experience Travel to book a private guided tour to Cambodia and Vietnam and are delighted that we did. We had the most amazing holiday ever! Thoroughly enjoyed every single experience that Experience Travel set up for us: Vespa 'Siagon by Night' Tour, Food Tour in Old Quarter of Hanoi, cycling round Hanoi, trip to Halong Bay, etc. Every single one of them was well organised and fantastic fun. The guides were all great: answered our endless questions, looked after us, told us jokes, bought us coffee and local sweets, acted as our own personal photographer, made sure we always had plenty of water and so much more. We also had time to explore by ourselves and chill out. A really well organised and smoothly run trip from the moment we contacted Experience Travel until we said our final farewells to our guide at Hanoi airport. We would certainly use Experience Travel again if we decide to travel to any of the other countries they cover and will be recommending them to our friends.

Rating for tour operator:

Experience Travel were well organised from start to finish. The whole holiday from initial enquiry to getting on the plane at Hanoi to come back home went really smoothly.

Experience Travel Group responded to this review on 10 Apr 2014:

Dear Nora,

That's brilliant to hear - just the kind of experiences that we really work hard to include. Thank you for taking the time to write this feedback.

Best,

Sam

Experience Travel Group by Mike T, 7 Apr 2014
Holiday Rating:

Amazing trip to SE Asia

A well planned and comprehensive trip hitting all the major sites in Cambodia, Laos, Vietnam, followed by 3 nights in Bangkok. Thoroughly well organised, with good local guides, safe drivers and a great selection of boutique hotels, Wonderful experience.

A well planned and comprehensive trip hitting all the major sites in Cambodia, Laos, Vietnam, followed by 3 nights in Bangkok. Thoroughly well organised, with good local guides, safe drivers and a great selection of boutique hotels, Wonderful experience.

Rating for tour operator:

Our tour consultant spent the time to understand what we wanted from the trip and went the distance in putting together a great itinerary/ programme. Very focussed and interactive experience. Would highly recommend.

Experience Travel Group responded to this review on 07 Apr 2014:

Hi Mike,

Thanks so much for your feedback and really happy to hear you had such a great trip and all went well. It was a real pleasure to help put together this trip for you.

All the best,
Matt