AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 764
Good 34
Average 2
Poor 3
Terrible 0
Reviews Submitted: 803
Reviews Accepted: 802
Reviews Rejected: 1
802 reviews
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Cambodia and Vietnam Classic by Into the Wild Blue Yonder, 30 Mar 2015
Holiday Rating:

Exploring Vietnam, Siem Reap and Bangkok

Four age 60ish ladies travelled well with the guidance and care of Experience Travel's on the ground guides & drivers. The hotel accommodations were well located and appointed and the restaurant recommendations by the guides were good local places.

Four age 60ish ladies travelled well with the guidance and care of Experience Travel's on the ground guides & drivers. The hotel accommodations were well located and appointed and the restaurant recommendations by the guides were good local places.

Rating for tour operator:

Very responsive to all pre planning aspects, going the extra mile to help plan time and distance aspects so there was sufficient time to see each place visited. While we were on the trip there was a glitch with the names on passports versus the names the airline tickets had been booked in, but the needed change was handled well.

Experience Travel Group responded to this review on 02 Apr 2015:

Dear Janie,

Thank you so much for taking the time to review our holiday. We're so pleased you had great holiday. We're also delighted that you appreciated the work of our guides on the ground. We think that they really make the holiday experience and that's why we work so hard to select and train the guides we work with and encourage them to offer fantastic restaurant recommendations and so on.

Please do recommend us to others as we rely on word of mouth to grow our business.

Kind regards,

Sam Clark
Co-founder and MD

Experience Travel Group by Edney, 28 Mar 2015
Holiday Rating:

Holiday ruined by bad experiences....

Unfortunately the accommodation at Casa Helonica although luxurious, meant access to our WC in Pagoda Gold bungalow was at the end of a path descending a few steps, negotiating a water pond and needing a torch to access it. You need to be aware of this before reserving. If we had been informed we would have refused this accommodation. The second bungalow called Ankor Temple offers a more convenient stay. We also experienced other unfortunate ...

Unfortunately the accommodation at Casa Helonica although luxurious, meant access to our WC in Pagoda Gold bungalow was at the end of a path descending a few steps, negotiating a water pond and needing a torch to access it. You need to be aware of this before reserving. If we had been informed we would have refused this accommodation. The second bungalow called Ankor Temple offers a more convenient stay. We also experienced other unfortunate incidences during our holiday in Sri Lanka, too numerous to list which meant we came back with photographs documenting these rather than the great holiday we were expecting..

Rating for tour operator:

We were extremely let down by Experience Travel Group and would not recommend them. We felt the holiday was not good value for money.

Experience Travel Group responded to this review on 02 Apr 2015:

Dear Edward,

We're really sad that despite our repeated efforts to solve your issues whilst you were in Sri Lanka and once you got home we were unable to leave you with a positive holiday experience. Both our local 'Experience Manager' and the staff in the UK spoke to you numerous times, changed your accommodation on 2 occasions and offered upgrades, refunds and meals to try and mitigate the issues you encountered at 2 of your hotels during your 3 week tour.

We contend that our holidays offer excellent value for money and that we did absolutely everything within our power, in difficult circumstances, to solve your issues. We believe in delighting all of our guests and we're sorry we didn't achieve this in your case. We're glad that your poor review enables us to demonstrate that the reviews on this site are independent and that the vast majority of overwhelmingly positive reviews are the real reflection of the high level of service we offer.

Kind regards,

Sam Clark
Co-founder and MD

Boutique Sri Lanka & Maldives by Travel Monkeys, 25 Mar 2015
Holiday Rating:

Holiday of a lifetime

Our trip was to see all the sites of Sri Lanka and this included Safaris and all the sites in the cultural triangle followed by a week on a lovely small Maldive Island called Koomandu. it was a wonderful experience. The hotels and food were incredible and just small enough to be homely but with very high standards

Our trip was to see all the sites of Sri Lanka and this included Safaris and all the sites in the cultural triangle followed by a week on a lovely small Maldive Island called Koomandu. it was a wonderful experience. The hotels and food were incredible and just small enough to be homely but with very high standards

Rating for tour operator:

We live in Crete so arranged this by phone. The service was very professional and they got the itinerary to perfection. Our Chauffeur /guide was amazing and knowledgeable and became a friend for life. We saw so much and experienced such a great deal that cannot wait to arrange another trip. Sri Lanka was hectic but stunning and the Maldives provided the ultimate rest and relaxation. well done you are a credit to the travel industry with your expertise, service and friendship are first class

Experience Travel Group responded to this review on 25 Mar 2015:

Dear Beverley,

Wow! What amazing feedback. We're all so pleased - I've just read it out to the whole office! We'll pass on your comments to Suresh as well. Thank you so much for taking the time to post this review - really appreciated and we look forward to arranging another trip with you!

Kind regards,

Sam Clark
Co-founder and The Experience Travel Group

Essential Sri Lanka - Deluxe by MarkC, 23 Mar 2015
Holiday Rating:

Everything was Brilliant!

We spent 3 weeks in Sri Lanks, seeing most of the main tourist sights and staying in the most wonderful villas and hotels.

We spent 3 weeks in Sri Lanks, seeing most of the main tourist sights and staying in the most wonderful villas and hotels.

Rating for tour operator:

Experience Travel did a great job in arranging a fantastic holiday for us.

Experience Travel Group responded to this review on 23 Mar 2015:

Dear Mark,

Your feedback and posting a review is much appreciated. We're so pleased you had a great time and were able to spend 3 weeks in Sri Lanka. Please do recommend us to others!

Kind regards,

Sam Clark
Co-founder and MD

Essential Sri Lanka - Deluxe by Nellie, 23 Mar 2015
Holiday Rating:

Tour of Sri Lanka and relaxing in the Maldives

We had an absolutely fabulous time. Sri Lanka far exceeded our expectations it is a lovely clean green and friendly country. We would definitely visit again. The Maldives was as amazing as we expected.

We had an absolutely fabulous time. Sri Lanka far exceeded our expectations it is a lovely clean green and friendly country. We would definitely visit again. The Maldives was as amazing as we expected.

Rating for tour operator:

Experience Travel were very good and arranged an excellent tour for us. We only had one unfortunate experience in the whole 14 days holiday.

Experience Travel Group responded to this review on 23 Mar 2015:

Dear Lynn,

Thank you so much for taking the time to review our services. I'm so glad that the majority of your trip was a great success. We've looked at the internal feedback you gave us and we're really sorry to hear that the tea experience lunch was arranged for 4pm instead of lunchtime as we had planned. This is a new experience that we have recently launched and we're not sure what could have happened. We shall follow up immediately, find out for you and contact you directly.

Once again, I appreciate your taking the time to write this review of our services and so pleased you enjoyed Sri Lanka.

Kind regards,

Sam Clark
Co-founder and MD


Essential Sri Lanka - Deluxe by Hilfield, 23 Mar 2015
Holiday Rating:

A crafted unigue holiday experience

Sri Lanka tour with a guide driver to visit some of main points of interest, would need numerous visits to see all the treasures. We enoyed the whole experience from the moment we left our front door in the Emirates supplied car to our return home in the same manor. The whole tour exceeded our expections with our the driver guide being excellent. The history of the country, the friendly people who could not do enough, the excellent food and ...

Sri Lanka tour with a guide driver to visit some of main points of interest, would need numerous visits to see all the treasures. We enoyed the whole experience from the moment we left our front door in the Emirates supplied car to our return home in the same manor. The whole tour exceeded our expections with our the driver guide being excellent. The history of the country, the friendly people who could not do enough, the excellent food and the amazing unigue places we stayed all contributed to make this the best holiday yet. So many good memories.

Rating for tour operator:

Our operator knew the country well and this showed in the detailed itinerary that enabled to see everything without being part of the mass parties of the visiting tourists. Would recommend to all.

Experience Travel Group responded to this review on 23 Mar 2015:

Dear Graham,

We're delighted to hear you had such a good holiday. Thank you very much for taking the time to write a public review for us.

Kind regards,

Sam Clark
Co-founder and MD

Essential Sri Lanka - Deluxe by Worcs/Warwicks4, 19 Mar 2015
Holiday Rating:

Well organised and a great holiday

balance of culture and sight seeing using lovely hotels

balance of culture and sight seeing using lovely hotels

Rating for tour operator:

helpful and responsive

Experience Travel Group responded to this review on 19 Mar 2015:

Dear Tim,

We very much appreciate your taking the time to write this review. We hope to hear from you again soon.

Regards,

The Experience Travel Group Team

Cambodia and Vietnam Classic by Smithy, 17 Mar 2015
Holiday Rating:

Excellent holiday with very good tour guides and standards of accomodation

The holiday was tailored well to our wishes. The flexibility this gave us greatly enhanced our experience. The holiday was relaxed and unhurried giving enough time to wind down between our sightseeing.

The holiday was tailored well to our wishes. The flexibility this gave us greatly enhanced our experience. The holiday was relaxed and unhurried giving enough time to wind down between our sightseeing.

Rating for tour operator:

Experience travel arranged an excellent holiday with very good tour guides and accomodation

Experience Travel Group responded to this review on 17 Mar 2015:

Dear Kathleen,

We're so please you had a great holiday. Flexibility is at the heart of what we do so we appreciate you taking the time to write this.

Best,

Sam
Managing Director

Boutique Sri Lanka & Maldives by Lampoon, 14 Mar 2015
Holiday Rating:

Relaxing

simple relax after a two week holiday in Sri Lanka

simple relax after a two week holiday in Sri Lanka

Rating for tour operator:

Experience Travel were superb from start to finish. The knowledge of their UK staff and of their operators on the ground in both Sri Lanka and the Maldives is the best we have ever experienced.

Experience Travel Group responded to this review on 23 Mar 2015:

Dear Michael,

Thank you so much for taking the time to post this review. We're so pleased that you both enjoyed your holiday and thank you for the kind words.

Regards,

Sam Clark
Co-founder and MD

Experience Travel Group by Captainkit, 13 Mar 2015
Holiday Rating:

3.5 weeks travel primarily in Laos and Cambodia

Brilliant trip. Tailor made to our needs and for what we got we felt very reasonably priced

Brilliant trip. Tailor made to our needs and for what we got we felt very reasonably priced

Rating for tour operator:

Brilliant. Really listened to our needs and everything in a very complex trip worked like clockwork.

Experience Travel Group responded to this review on 13 Mar 2015:

Dear Christopher,

Thank you so much for taking the time to write this review. Great to hear you enjoyed it - we love putting together those sort of trips!

Kind regards,

Sam Clark
Co-founder & MD