AITO: The Association of Independent Tour Operators
Prestige Travel

Prestige Travel Traveller Reviews

Reviews of Prestige Travel

Overall Company Rating
96%
Excellent 158
Good 17
Average 2
Poor 3
Terrible 2
Reviews Submitted: 182
Reviews Accepted: 182
Reviews Rejected: 0
182 reviews
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Prestige Travel by vindy, 19 May 2017
Holiday Rating:

Excellent holiday

Went to Malta, Fantastic hotel, wonderful location, wonderful views

Went to Malta, Fantastic hotel, wonderful location, wonderful views

Rating for tour operator:

Booked with Epworth Travel, who booked with Prestige Holidays. No problems encountered. Epworth Travel, very efficient and extremely friendly and supportive

Prestige Travel responded to this review on 24 May 2017:

So pleased you enjoyed the holiday we booked for you!
John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 24 May 2017:

Obviously Epworth Travel and Prestige Holidays make for a winning combination!
do let them know when you are ready for another break so we can look after you again,
best wishes
John Dixon

Prestige Travel by CDW52, 13 May 2017
Holiday Rating:

First time in Eastern Europe

We booked a five day taster of Croatia by staying in Dubrovnik and were not disappointed. Everyone involved in our stay was so helpful and friendly and, even though we had tried to learn a few words in Croatian, it was unnecessary as everyone, even the older residents, spoke English. Dubrovnik is obviously a tourist hotspot but it was not (in early May) so crowded as to be uncomfortable. Our Hotel arrangements, transport and the one organised ...

We booked a five day taster of Croatia by staying in Dubrovnik and were not disappointed. Everyone involved in our stay was so helpful and friendly and, even though we had tried to learn a few words in Croatian, it was unnecessary as everyone, even the older residents, spoke English. Dubrovnik is obviously a tourist hotspot but it was not (in early May) so crowded as to be uncomfortable. Our Hotel arrangements, transport and the one organised trip we went on were superbly done. A lovely, very historic City for a short break

Rating for tour operator:

There was plenty of information in the brochure to enable us to select the break was wanted and all the details were correct with the right kind of small details about our Hotel to ensure us of a great stay.

Prestige Travel responded to this review on 17 May 2017:

Hello Mrs Williams
I am delighted to see that you enjoyed your visit to Dubrovnik including the Hilton Hotel.
John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 17 May 2017:

That is exactly how we like to do things for our clients. Information is key to finding the right holiday and that is why we provide as much as we can.

It was our pleasure to have you with us on this occasion. when you are ready for another break just let Foresta Travel know and we will do the rest!
Best wishes
John Dixon MD Prestige Holidays

Prestige Travel by BermyGurl, 6 May 2017
Holiday Rating:

Trip of a lifetime

Wanted to go home for 38 years. Finally did it, with my family in tow. Excellent from start to finish, beautiful hotel, perfect room, food to die for. Trains, flights, taxis all ran to perfection. I did not want to leave!

Wanted to go home for 38 years. Finally did it, with my family in tow. Excellent from start to finish, beautiful hotel, perfect room, food to die for. Trains, flights, taxis all ran to perfection. I did not want to leave!

Rating for tour operator:

booked our holiday at Co-Op Travel. Super friendly, nothing too much trouble. Went that bit further to help us get the holiday we wanted

Prestige Travel responded to this review on 08 May 2017:

Good Morning Mrs Baldock
I am so pleased that you enjoyed your holiday which we arranged for you, you waited a long time to go back!
Thank you so much for entrusting your travel arrangements to us.
Best wishes
John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 08 May 2017:

When you are ready for another break just let Coop Travel know and we will take great care of you again.
John Dixon MD Prestige Holidays

Prestige Travel by Teddy, 22 Apr 2017
Holiday Rating:

Interesting place.

We went to Lanzarote and chose a rural hotel. This was on the edge of a village, and we could walk in for our evening meal. It was near the Timanfaya volcanic area, which made a very interesting trip. We also visited the artistic installations made by Cesar Manrique. Food was good, as were the local wines, though expensive. We were interested to see how they grew the vines. The weather (beginning of April) was not as sunny as we were expect...

We went to Lanzarote and chose a rural hotel. This was on the edge of a village, and we could walk in for our evening meal. It was near the Timanfaya volcanic area, which made a very interesting trip. We also visited the artistic installations made by Cesar Manrique. Food was good, as were the local wines, though expensive. We were interested to see how they grew the vines. The weather (beginning of April) was not as sunny as we were expecting, and there was a very cold wind.

Rating for tour operator:

They were very helpful when I rang to make the booking. They rang the hotel to find out the answers to a couple of queries. However, the tickets were not checked before despatch, so I had to ring to get them altered. We never saw the local representative, though we could have rung him if necessary. Having said that, the arrangements all worked well, plane, hire car etc.

Prestige Travel responded to this review on 24 Apr 2017:

Good morning Mrs Clarke
Thank you for letting us see your comments.I am so pleased that you had an enjoyable holiday even if the weather was not as good as expected.
I am grateful for your custom on this occasion and would welcome the opportunity to be of service when you are ready for another break.
John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 24 Apr 2017:

I am sorry there was a problem with the tickets.

Our local staff are always on hand if needed.

Great to see that all the arrangements we made for you worked well.

Best wishes

John

Prestige Travel by JM, 20 Apr 2017
Holiday Rating:

A super holiday, excellent accommodation

Our flights from Gatwick to Catania were all on time, we were met at the airport for a pleasant taxi ride to our hotel. Our hotel in Modica was superb, staff helpful and friendly; food excellent. The rep contacted us by phone, so we knew there was someone nearby should we require help - which we didn't.

Our flights from Gatwick to Catania were all on time, we were met at the airport for a pleasant taxi ride to our hotel. Our hotel in Modica was superb, staff helpful and friendly; food excellent. The rep contacted us by phone, so we knew there was someone nearby should we require help - which we didn't.

Rating for tour operator:

Excellent service

Prestige Travel responded to this review on 20 Apr 2017:

Hello Ms Mason
Thank you so much for these comments from which i was delighted to see that you had a very enjoyable time in Sicily, one of our favorite islands.

Prestige Travel responded to this review on 20 Apr 2017:

We pride ourselves on the levels of service we strive to maintain.
When you are ready for another break or for a long haul adventure, perhaps in Canada,
just let Alba travel know and it will be our pleasure to look after you once again.
Meanwhile thank you for travelling with us!
best wishes
John Dixon MD Prestige Holidays

Prestige Travel by Traveller !, 6 Apr 2017
Holiday Rating:

Malta trip very much worthwhile.

Malta was chosen as we had not been there before. Was amazed at how much building work is going on and also how built up the main areas are which distracted a bit from our expectations. Away from these areas are the main visiting sites which are quite stunning. The people working there were of varied origins but all were very friendly. Our hotel "The Cavalieri Art Hotel" was not up to the standard we were expecting and we had to get some matters ...

Malta was chosen as we had not been there before. Was amazed at how much building work is going on and also how built up the main areas are which distracted a bit from our expectations. Away from these areas are the main visiting sites which are quite stunning. The people working there were of varied origins but all were very friendly. Our hotel "The Cavalieri Art Hotel" was not up to the standard we were expecting and we had to get some matters resolved with the management which they did quite quickly. There was an issue with the hot water that lasted into two days and when this was queried we were given conflicting stories which indicated waffle as opposed to real answers. As it was the start of the season there appeared to be a shortfall in staff available especially in the bar where there was usually one person covering drinks and food even in Happy Hour !!! There was also an issue changing a beer barrel which lasted 24 hrs!!!

Rating for tour operator:

Thomas Cook were excellent. Prestige Holidays however, initially caused problems by not booking the correct aircraft seats and giving details regarding access to boarding passes. On contacting them their staff were quite abrupt and un-friendly. I assume this was because I booked through Thomas Cook and should have queried problems with them and not Prestige. This however in my book does not require persons to be "Official sounding" when talking to end clients.

Prestige Travel responded to this review on 06 Apr 2017:

Good morning Mr Cross
i am truly sorry that our level of courtesy and service let us down and disappointed you.
I have spoken to our whole team and told them that I expect our usual standards to be maintained for each and every client every time regardless of how they book.

John Dixon MD Prestige Holidays

Prestige Travel by AndyB60, 31 Mar 2017
Holiday Rating:

Villa Courtes

I stayed at Villa Courtes which i highly recommend to stay in Tenerife. You are right on top of the town centre of Playas de las America, where you have lots of Restraunts, and Bars and shops. Lots of entertainment. If any single people go to Tenerife i recommend to stay here

I stayed at Villa Courtes which i highly recommend to stay in Tenerife. You are right on top of the town centre of Playas de las America, where you have lots of Restraunts, and Bars and shops. Lots of entertainment. If any single people go to Tenerife i recommend to stay here

Rating for tour operator:

Jean Flood my Prestige Holiday Rep was very helpful

Prestige Travel responded to this review on 31 Mar 2017:

Hello Mr Brill
I am delighted you had such a great holiday at the Villa Cortes and I see you are planning to back next year.
I am very grateful for your loyal custom. Between Beaver Travel and Prestige Holidays we will always look after you!

best wishes John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 31 Mar 2017:

Glad you liked Jean.
Best Wishes
John

Prestige Travel by Running Free, 28 Feb 2017
Holiday Rating:

Madeira Heaven

Booking - Excellent; Travel - Smooth; Hotel - Brilliant; Summary - We will be back!

Booking - Excellent; Travel - Smooth; Hotel - Brilliant; Summary - We will be back!

Rating for tour operator:

Prestige Holidays have looked after us very well; professional in dealing with all aspects of our holiday.

Prestige Travel responded to this review on 01 Mar 2017:

Hello Mr Tunley and thank you for your succinct summary above.

I am so pleased you enjoyed your holiday. we look forward to helping when you are ready for another break

best wishes

John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 01 Mar 2017:

Thank you again!
Our aim is to be professional, considerate and courteous at all times.

John Dixon

Prestige Travel by Al, 24 Feb 2017
Holiday Rating:

Rest and exploration in Tenerife

Fixed quickly at very short notice. Very good hotel. Room a bit disappointing but hotel full. Good care by Prestige staff in resort.

Fixed quickly at very short notice. Very good hotel. Room a bit disappointing but hotel full. Good care by Prestige staff in resort.

Rating for tour operator:

See above.

Prestige Travel responded to this review on 24 Feb 2017:

Hello Mr Thomson and thank you for getting in touch.
I am delighted that you enjoyed your holiday, that you liked the hotel and that our local looked after you well.
It has been our pleasure to have you with us this time and I hope we may be of service when you are ready for another break. Just let Castaways know and we will look after the rest
Best wishes
John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 24 Feb 2017:

As above

Prestige Travel by Phil, 23 Feb 2017
Holiday Rating:

A very different Canary Island

We want a week's winter sun, we told Winchester's Independent Holiday Shop, but not in the Canaries. Ah, they replied, but have you considered La Palma? Indeed we hadn't, thinking they meant Las Palmas de Gran Canaria. No, we do mean La Palma, they emphasised. Tell us more, we replied. We liked what we heard, so we booked. In natural beauty, pear-shaped La Palma "rivals all the other [Canary] islands put together," wrote Noel Rochford in ...

We want a week's winter sun, we told Winchester's Independent Holiday Shop, but not in the Canaries. Ah, they replied, but have you considered La Palma? Indeed we hadn't, thinking they meant Las Palmas de Gran Canaria. No, we do mean La Palma, they emphasised. Tell us more, we replied. We liked what we heard, so we booked. In natural beauty, pear-shaped La Palma "rivals all the other [Canary] islands put together," wrote Noel Rochford in his 2015 guide. It's known as La Isla Bonita, 'the pretty island', so he could well be right. With an area of only 706 sq. kms, it claims that for its size it's the world's most mountainous island. In 2002 UNESCO declared it a World Biosphere Reserve, particularly for trees and ferns considered to be authentic living fossils. Our delightful Prestige Holidays 'cottage' stood 330m feet up, overlooking a steep slope down to the sea. Looking due east we could see the hazy outlines of Canarian neighbours Tenerife and La Gomera. Twelve kilometres north lay Santa Cruz de la Palma, the capital, with a small port serving some of the other islands and mainland Spain, as well cruise ships. The rugged, forested terrain dotted with volcanic cones, solidified lava flows and dikes declares its volcanic origin and gives the landscape a very special appeal. At the island's southern tip is Teneguía, in 1971 the last volcano to erupt, causing only one fatality, an elderly fisherman who was asphyxiated by lava fumes. Believed unlikely to erupt again, this must-see feature overlooks two more, the twin Faro de Fuencaliente lighthouses down at sea level. There's a great restaurant there, too. Volcanic origins dictate that main roads tend to stick to the coastal regions, although one key route does cross the island to link Santa Cruz with Los Llanos de Aridane, the island's second (and larger) city to the west. On its way it passes south of the huge Caldera de Taburiente National Park, a huge, crater-shaped bowl surmounted on its northern flank by the Roques de los Muchachos. At 2426m these 'Rocks of the Boys' are the island's highest point; up here the altitude and dryness of the climate offer dark skies and, after Hawaii, the Northern Hemisphere's second-best location for astronomical observatories. Depending on what time of day you go, you might well find yourselves way above the clouds. Around the coast cliffs plunge down to beaches of black volcanic sand; the subtropical climate makes bathing possible at any time of the year, while up in the mountains the passing Trade Winds help create a cooler continental climate. A network of more than a thousand kilometres of footpaths and trails virtually guarantees that many of your fellow airplane passengers will be stowing rucksacks in the overhead lockers. Walking routes range from what Rochford describes as 'easy' to 'very strenuous'. Most are well maintained and waymarked, although overlooking the Caldera de Taburiente we read a sign saying: 'This is a dangerous and narrow path, and it's in very bad condition. It's not a proper path for those who are afraid of heights. There is a high risk of slipping and possible landslides.' You can't say you weren't warned. Local bus services are good, but to see the island thoroughly, you need a car. Traffic is light - a boon on often extremely windy roads, with frequent hairpins. Restaurants offer a range of island specialities, particularly locally caught fish and shellfish, thus while octopus, mussels and prawns were no surprise, we hadn't expected to see Moray eel (morena) on a menu. We didn't try it a second time. Mass-market appeal is not what La Palma offers. As Prestige Holidays says: 'It would suit the more independent traveller seeking an unspoilt destination that is calm, peaceful and has some interesting history and nature at its best.' Hear, hear!

Rating for tour operator:

As their website shows, Prestige Holidays specialise in highly appealing destinations in various parts of the world. They clearly take great care to select the best hotels and properties.

Prestige Travel responded to this review on 24 Feb 2017:

Hello Mr Bryant
we have already exchanged emails but I wanted to thank you again for your kind comments.
I am truly delighted we got it right for you and we hope to be of help again when the time is right.

Prestige Travel responded to this review on 24 Feb 2017:

It is wonderful that you said this. If I had people would think I was exaggerating!!

best wishes

John Dixon MD Prestige Holidays