AITO: The Association of Independent Tour Operators
Ffestiniog Travel

Ffestiniog Travel Traveller Reviews

Reviews of Ffestiniog Travel

Overall Company Rating
97%
Excellent 421
Good 49
Average 11
Poor 2
Terrible 0
Reviews Submitted: 483
Reviews Accepted: 483
Reviews Rejected: 0
483 reviews
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Ffestiniog Travel by Mr R W 24, 31 Aug 2024
Holiday Rating:

Switzerland train tour

We went by train from London via Paris to Chur Zermatt Interlaken and Luzern and return to London

We went by train from London via Paris to Chur Zermatt Interlaken and Luzern and return to London

Rating for tour operator:

Clear excellent knowledge and experience in arranging this sort of trip

Ffestiniog Travel by HeatherR, 20 Aug 2024
Holiday Rating:

Trains and hotels for an independent trip in Europe

We used Ffestiniog Travel to book trains and hotel rooms for an independent journey via London, Amsterdam, Austria, Italy, Switzerland and France.

We used Ffestiniog Travel to book trains and hotel rooms for an independent journey via London, Amsterdam, Austria, Italy, Switzerland and France.

Rating for tour operator:

Kate was very helpful in suggesting the best routes, and selecting good seats for us too. The hotels suggested were all within an easy walk of the train stations, comfortable and within budget. The package of information that arrived with the tickets was excellent, with useful hints on everything to make the journeys stress-free. Highly recommended for taking the hassle out of booking a multi-leg journey.

Ffestiniog Travel by Andy the cyclist, 19 Aug 2024
Holiday Rating:

Custom travel booking

we just wanted train tickets and hotels before and after a boat bike holiday from Bruges to Amsterdam

we just wanted train tickets and hotels before and after a boat bike holiday from Bruges to Amsterdam

Rating for tour operator:

Clearly understood what we were looking for and provided good service

Ffestiniog Travel by Brian M, 14 Jul 2024
Holiday Rating:

a very satisfactory holiday

ffestiniog arranged the flights, rail links and hotel for us. The hotel was of good quality and well placed in the city. Ffestiniog also arranged some of the excursions which again worked very well.

ffestiniog arranged the flights, rail links and hotel for us. The hotel was of good quality and well placed in the city. Ffestiniog also arranged some of the excursions which again worked very well.

Rating for tour operator:

Ffestiniog always respond promptly to requests and provide an excellent service.

Ffestiniog Travel by Zug Reisender, 13 Jul 2024
Holiday Rating:

Rail tour of central Germany avoiding the 2024 Euros

Visiting the places I wanted to go to (Berlin, Wittenberg, Leipzig, Weimar, Erfurt, Eisenach and Bonn) on a 10-day interrail pass

Visiting the places I wanted to go to (Berlin, Wittenberg, Leipzig, Weimar, Erfurt, Eisenach and Bonn) on a 10-day interrail pass

Rating for tour operator:

Efficient, well-prepared rail travel arrangements and appropriate hotel bookings all smoothly arranged.

Ffestiniog Travel by Kate & Pete , 5 Jul 2024
Holiday Rating:

An excellent introduction to the north coast of Spain

Stays in the major coastal cities using local transport to get around. Plenty of free time to explore personal interests in visiting the tourist sights available.

Stays in the major coastal cities using local transport to get around. Plenty of free time to explore personal interests in visiting the tourist sights available.

Rating for tour operator:

Efficient administration, good tour leaders and can adapt tours to accomodate individual preferences.

Ffestiniog Travel by Swiss fan, 4 Jul 2024
Holiday Rating:

Fabulous Switzerland

Everything ran like clockwork and we definitely will be returning! Plenty of time allowed between train connections so there was never any concern. And negotiating the RER in Paris was easy (bragging!!) The hotel was excellent, both in position for excursions and in quality.

Everything ran like clockwork and we definitely will be returning! Plenty of time allowed between train connections so there was never any concern. And negotiating the RER in Paris was easy (bragging!!) The hotel was excellent, both in position for excursions and in quality.

Rating for tour operator:

Booked unescorted tour with Ffestiniog Travel and from the first point of contact everything was easy. Good explanations over a transport question, and full and comprehensive details sent two weeks before the holiday departure, so plenty of time to digest the details.

Ffestiniog Travel by Mutley, 2 Jul 2024
Holiday Rating:

Tour of Green Spain combining rail travel, scenery and historic cities

The tour used local trains to travel the northern coast of Spain. The hotels were excellent and the cities fascinating. The trains were often very infrequent and very slow, but they enabled journeys through impressive mountain and coastal scenery.

The tour used local trains to travel the northern coast of Spain. The hotels were excellent and the cities fascinating. The trains were often very infrequent and very slow, but they enabled journeys through impressive mountain and coastal scenery.

Rating for tour operator:

Ffestiniog Travel successfully organised a tour that was challenging in terms of frequent onward travel and infrequent trains. Good documentation was provided and an accompanying coach carried luggage and was available as back-up if trains were cancelled.

Ffestiniog Travel by John, 1 Jul 2024
Holiday Rating:

Overall OK, but too many avoidable mishaps.

A rail holiday with a planned itinerary, that became a 'rail replacement bus" holiday that was less organised.

A rail holiday with a planned itinerary, that became a 'rail replacement bus" holiday that was less organised.

Rating for tour operator:

They are polite and responsive. Lack the quality of organisations that charge similar levels for tours.

Ffestiniog Travel responded to this review on 02 Jul 2024:

Dear Mr Hale,

I am truly sorry to hear about your experience on the Green Hills of Spain tour recently. Sadly, the temporary line closures were not publicised by the rail operator and, as FEVE trains cannot be reserved in advance, we were not made aware of the situation prior to your departure from the UK.

I completely understand your disappointment however, I do believe your tour leader arranged private transportation to ensure your journeys were as comfortable as possible.

With best regards,
Maria Cook

Ffestiniog Travel by Happy Traveller, 30 Jun 2024
Holiday Rating:

A memorable tour of Western Canada and the USA

Covering Banff, the Rocky Mountaineer, Vancouver, Seattle, Portland, Sacramento, and San Francisco; with rail travel throughout

Covering Banff, the Rocky Mountaineer, Vancouver, Seattle, Portland, Sacramento, and San Francisco; with rail travel throughout

Rating for tour operator:

Offer a well-thought standard tour and then willing and knowledgeable to add bespoke parts