AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 822
Good 36
Average 3
Poor 3
Terrible 0
Reviews Submitted: 864
Reviews Accepted: 863
Reviews Rejected: 1
863 reviews
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Experience Travel Group by Mr N G 14, 1 Aug 2014
Holiday Rating:

Family of 4 in Sri Lanka and the Maldives

Travelling with a 4-year old and a 7-year old from Dubai (where we live) to Sri Lanka for 9 days then 4 nights in the Maldives. Sri Lanka was excellent, if a little tiring for the kids. We stayed in a variety of hotels and villas which were really nice places to stay, but just short of excellent for our kids for various nit-picky reasons. Our driver was a legend and showed us around his country professionally and with great charisma. He became ...

Travelling with a 4-year old and a 7-year old from Dubai (where we live) to Sri Lanka for 9 days then 4 nights in the Maldives. Sri Lanka was excellent, if a little tiring for the kids. We stayed in a variety of hotels and villas which were really nice places to stay, but just short of excellent for our kids for various nit-picky reasons. Our driver was a legend and showed us around his country professionally and with great charisma. He became the fifth member of the family and was very watchful over the kids if they strayed too close to flora and fauna that we might have not considered a danger. Maldives was a mixed bag. It would have been great for us as a couple, but with no kids club on the island, dining times too late for the kids and few activities for them, it became quite frustrating. We would have loved to do the diving, sailing etc together but couldn't. The work around was one of us looking after the kids whilst the other did an activity. Not ideal after a hard 9 days or so of exploring Sri Lanka. This was not the tour operator's fault as the Resort in the Maldives has misleading information on their website.

Rating for tour operator:

Good chat about what we were looking for, who was in our family and what we are like. A few ideas put together by our consultant, a few tweaks by us and the final plan was executed very nicely for us with minimal effort on our behalf. The grade is short of excellent because of the few non-kiddy friendly places we stayed in (low walls around a cliff garden in one place, bedrooms accessed from the bar in another, non flexible meal times and lack of kids activities in another)

Experience Travel Group responded to this review on 04 Aug 2014:

Dear Nick,
Thanks you so much for taking the time to write this review. We'll contact you directly about those child friendly issues as we pride ourselves on the attention to detail in this area and your feedback will be much appreciated. Glad you enjoyed the company of Iresh in Sri Lanka and Frances' service in the UK - we'll make sure we pass on the compliments.
Kind regards,
Sam

Experience Travel Group by Melanie, 29 Jul 2014
Holiday Rating:

An amazing adventure that far exceeded our expectations.

Having just returned from a magical holiday in Sri Lanka I feel I have to praise Experience Travel for providing a holiday that was perfect in every detail. All our guides were exceptional and our driver who was with us for nearly 2 works cannot be praised enough. Sri Lanka is a beautiful island and it's people are welcoming and friendly. I would definitely recommend Experience Travel.

Having just returned from a magical holiday in Sri Lanka I feel I have to praise Experience Travel for providing a holiday that was perfect in every detail. All our guides were exceptional and our driver who was with us for nearly 2 works cannot be praised enough. Sri Lanka is a beautiful island and it's people are welcoming and friendly. I would definitely recommend Experience Travel.

Rating for tour operator:

We used Experience Travel

Experience Travel Group responded to this review on 29 Jul 2014:

Dear Melanie,
That's wonderful to hear. Thank you so much for taking the time to write this review - it really means so much to us.
Regards,
Sam and the Experience Travel Team!

Experience Travel Group by AlexanderCarrs, 28 Jul 2014
Holiday Rating:

Family holiday in Vietnam

We spent a couple of days in Hong Kong before flying to Vietnam for a 2 week tour. We travelled from the North to the South with our 11 year old boy. Highlights included street food tours, Halong Bay junk cruise, cooking classes, ancient markets, fabulous beaches and an incredible vespa evening in Saigon. Our guides were caring and full of fascinating information. The local people were friendly and efficient and the food was amongst the best ...

We spent a couple of days in Hong Kong before flying to Vietnam for a 2 week tour. We travelled from the North to the South with our 11 year old boy. Highlights included street food tours, Halong Bay junk cruise, cooking classes, ancient markets, fabulous beaches and an incredible vespa evening in Saigon. Our guides were caring and full of fascinating information. The local people were friendly and efficient and the food was amongst the best we have tasted anywhere. Vietnam totally exceeded all our expectations and we can't wait to return.

Rating for tour operator:

Experience Travel tailor-made an independent family tour which combined the highlights of Vietnam with some time to relax by the beach. The tours were exciting and of a high quality and the accommodation far exceeded our expectations. The holiday was excellent value for money and proved to be a fabulous country for a family trip leaving memories that will last a lifetime.

Experience Travel Group responded to this review on 28 Jul 2014:

I am so glad that you enjoyed your holiday Jane and that the experiences matched up to what you were looking for and gave you the insight into the country that you were after.

I look forward to hearing from you again in due course.

Thanks

Nick

Experience Travel Group by Myerscough family, 25 Jul 2014
Holiday Rating:

A fantastic family holiday in Vietnam

Experience Travel enabled us to put together a fantastic Tailor made family holiday and to really get an insight into vietnamese food, culture and heritage.

Experience Travel enabled us to put together a fantastic Tailor made family holiday and to really get an insight into vietnamese food, culture and heritage.

Rating for tour operator:

Experience Travel. Extremely efficient and very good customer service

Experience Travel Group responded to this review on 25 Jul 2014:

Experience Travel Group responded to this review on 25 Jul 2014:

That's great to hear David. Many thanks for taking the time to write this review.

Experience Travel Group by Bilbo, 20 Jul 2014
Holiday Rating:

An excellent introduction to Sri Lanka

A real mixture of places and experiences, from the tea plantations in the central hills, to the cultural triangle steeped in Buddhist history and then on to a fantastic deserted beach with a juggle bungalow on the white sand. We were very impressed with Sri Lanka with its friendly people and relaxed atmosphere and would love to return.

A real mixture of places and experiences, from the tea plantations in the central hills, to the cultural triangle steeped in Buddhist history and then on to a fantastic deserted beach with a juggle bungalow on the white sand. We were very impressed with Sri Lanka with its friendly people and relaxed atmosphere and would love to return.

Rating for tour operator:

Experience Travel Group organised a really good itinerary for us, which managed to accommodate all our interests (walking and hills for Steve, culture and history for Claire and a fantastic beach for the teenage Isabel). We had a meeting with them to talk about the country and then they produced various options and so we planned the itinerary together to come up with the perfect package - great service from start to finish and on the ground the driver and guide was excellent.

Experience Travel Group responded to this review on 21 Jul 2014:

Great news - thank you Claire.

Experience Travel Group by Clara_15, 7 Jul 2014
Holiday Rating:

We fell in love with Vietnam

Choosing Experience Travel Group to organize our vacation to Vietnam was the best decision, as our vacation was perfectly organized, all transfers were very smooth and we were very well looked after (3 cities, 2 boat cruises, 2 internal flights). We have seen so many nice places, met great people and had the most amazing food. We fell in love with Vietnam, the Vietnamese people are so friendly and charming and the country is beautiful. All the ...

Choosing Experience Travel Group to organize our vacation to Vietnam was the best decision, as our vacation was perfectly organized, all transfers were very smooth and we were very well looked after (3 cities, 2 boat cruises, 2 internal flights). We have seen so many nice places, met great people and had the most amazing food. We fell in love with Vietnam, the Vietnamese people are so friendly and charming and the country is beautiful. All the tours that were fitted in our vacation program were magnificent (cycling and street food tour in Hanoi, Ha Long cruise, HoiAn, Vespa tour Saigon at night, Mekong Delta), all the locations we visited won our hearts and at the end of our vacation we just didn’t want to leave. We loved it! It certainly was our best vacation so far.

Rating for tour operator:

Destination Asia did a great job in looking after us throughout our vacation and making sure our program runs smoothly. We had so many things packed it, and each experience was delightful, thrilling, enriching, touching, charming due to our guides, who did their best to show us real Vietnam. Big thank you to all our guides, and special thanks to our Hanoi guide.

Experience Travel Group responded to this review on 07 Jul 2014:

So pleased to hear. Thank you talking the time to leave us such positive feedback!

Experience Travel Group by Mrs K A 14, 30 Jun 2014
Holiday Rating:

Eye opening trip to Cambodia

We spent 6 days exploring Cambodia with the help of Experience Travel. They organised the whole trip - flights, hotels and guides and drivers. We visited ancient temples and floating villages in Siem Reap which were impressive - and the genocide museum, the killing fields and the Royal Palace in Phnom Penh. Cambodia has suffered hugely in recent decades - we knew very little of the political history before we went. Their experience has been ...

We spent 6 days exploring Cambodia with the help of Experience Travel. They organised the whole trip - flights, hotels and guides and drivers. We visited ancient temples and floating villages in Siem Reap which were impressive - and the genocide museum, the killing fields and the Royal Palace in Phnom Penh. Cambodia has suffered hugely in recent decades - we knew very little of the political history before we went. Their experience has been devastating - not pleasant - we are glad we now know more about it The Cambodian people were very friendly and welcoming - hotels provide great service and guides are knowledgeable and informative. A great holiday

Rating for tour operator:

Very efficient - all went smoothly

Experience Travel Group responded to this review on 01 Jul 2014:

Dear Cathy,

Thank you so much for taking the time to leave this review. It is much appreciated and we're so pleased you had such a great holiday.

Kind regards,

Sam

Experience Travel Group by Bobmax, 26 Jun 2014
Holiday Rating:

Best Holiday ever

It's the first time I have wanted to tell all my mates what I did and saw on holiday. Great organisation , could not fault it

It's the first time I have wanted to tell all my mates what I did and saw on holiday. Great organisation , could not fault it

Rating for tour operator:

Everything perfectly organised from start to finish. Agent was very knowledgeable, and helpful

Experience Travel Group responded to this review on 27 Jun 2014:

Hi Bob
Thanks for taking the time to leave feedback and I'm so pleased you had such a great time. I look forward to creating your next trip - Burma I think you mentioned! Best wishes, David

Classic Vietnam Explorer by joph, 26 Jun 2014
Holiday Rating:

Family holiday to Vietnam, Cambodia and Thailand

Our family of four (two adult children) went to Vietnam and Cambodia, and then the younger two went on to Thailand for a fortnight of independent travel. We wanted a mix of culture, adventure and relaxation from our trip, and Experience Travel arranged a great programme with all of these, from cooking school and an art tour to quad biking and cycling at Ankor Wat. All four of us went on a Vespa tour in Ho Chi Minh, which was real highlight, ...

Our family of four (two adult children) went to Vietnam and Cambodia, and then the younger two went on to Thailand for a fortnight of independent travel. We wanted a mix of culture, adventure and relaxation from our trip, and Experience Travel arranged a great programme with all of these, from cooking school and an art tour to quad biking and cycling at Ankor Wat. All four of us went on a Vespa tour in Ho Chi Minh, which was real highlight, and took us on an adventurous food tour, ending in the V'Ung coffee lounge with live singers. It was just what we had wanted!

Rating for tour operator:

Experience Travel were really helpful and liaised closely with us before we left, so we felt very secure. The local arrangements were excellent, and all the activities we did were very well organised. We stayed in some lovely hotels, being able to choose from a range beforehand.

Experience Travel Group responded to this review on 27 Jun 2014:

Thank you very much for your kind words Jane, i am so glad that you enjoyed your holiday and that the kids managed to get to Thailand!

I will look forward to hearing from you soon.

Experience Travel Group by Archie, 26 Jun 2014
Holiday Rating:

A fantastic introduction to Sri Lanka

Superbly efficient travel company Everything worked well Great hotels Excellent driver Would definitely use this agency again 5*

Superbly efficient travel company Everything worked well Great hotels Excellent driver Would definitely use this agency again 5*

Rating for tour operator:

5*

Experience Travel Group responded to this review on 26 Jun 2014:

Great to hear Peter. We will be very pleased to hear from you again and please do tell your friends!
Many thanks,

Sam