AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 822
Good 36
Average 3
Poor 3
Terrible 0
Reviews Submitted: 864
Reviews Accepted: 863
Reviews Rejected: 1
863 reviews
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Experience Travel Group by Harsant family, 28 Apr 2015
Holiday Rating:

Holiday of a life time to Sri Lanka

We had a family holiday of a lifetime, 2 and a half weeks in beautiful Sri Lanka. We experienced amazing scenery, wonderful food, welcoming people and a wealth of culture and history. From whale watching and elephant safaris to historical temples and beautiful beaches, Sri Lanka provided the perfect destination.

We had a family holiday of a lifetime, 2 and a half weeks in beautiful Sri Lanka. We experienced amazing scenery, wonderful food, welcoming people and a wealth of culture and history. From whale watching and elephant safaris to historical temples and beautiful beaches, Sri Lanka provided the perfect destination.

Rating for tour operator:

Experience Travel were an excellent tour operator who listened to our requirements and designed the perfect itinerary that suited our children (5 and 7) as well as ourselves. Once we arrived in Sri Lanka we were provided with a knowledgable and enthusiastic guide who dealt with our every need and helped to make this a trip we will never forget.

Experience Travel Group responded to this review on 29 Apr 2015:

Dear Sara,

We're so pleased that you and your family had such a wonderful holiday in Sri Lanka. Please do recommend us to others - that is so important to us! Thank you for taking the time to write this review and we hope to hear form you again.

Regards,

Sam

Myanmar Encompassed by gill, 23 Apr 2015
Holiday Rating:

a holiday of cultural and food highlights.

Three weeks in Thailand and Myanmar, exploring the cultures and food. wonderful people , sights, sounds and smells. Some brilliant guides and efficient transfers.

Three weeks in Thailand and Myanmar, exploring the cultures and food. wonderful people , sights, sounds and smells. Some brilliant guides and efficient transfers.

Rating for tour operator:

Experience Travel did an amazing job matching our requirements to an itinerary

Experience Travel Group responded to this review on 24 Apr 2015:

Dear Gillian,

Thank you so much for taking the time to post this review. We're so pleased you had such a great time.

Kind regards,

Sam Clark and the ETG Team

Sri Lankan Family Adventure by CatHolme, 21 Apr 2015
Holiday Rating:

3 weeks travelling through Sri Lanka with 2 children

Overall, 10/10. I have travelled extensively in Asia and have never visited a country which is so friendly, has such incredible food and which has such variety. We will definitely return to explore further…North and East perhaps.

Overall, 10/10. I have travelled extensively in Asia and have never visited a country which is so friendly, has such incredible food and which has such variety. We will definitely return to explore further…North and East perhaps.

Rating for tour operator:

I will certainly use Experience Travel again who understood our family requirements superbly. The itinerary was well thought through, the hotel choices extremely well made, and most importantly, they were excellently supported by their in-country team who were available 24/7 (even over New Year) to deal with any issues or answer any questions we had as we were travelling.

Experience Travel Group responded to this review on 22 Apr 2015:

Dear Catrina,
We're so pleased you and your family had such a great holiday. Becky had already shared your feedback with the rest of the team here so thank you so much for giving us so much detail. It really is helpful. We'll also pass on your kind comments to Javana and the Kulu/Horathapola team.
We look forward to hearing from you again and if you can recommend us to others that would be fantastic!
Kind regards,

Sam Clark
Co-founder and MD

Sri Lanka Laid Back - Deluxe by Jane Brown, 19 Apr 2015
Holiday Rating:

Easter exploring Sri Lanka

We had a wonderful holiday in Sri Lanka, organised by Experience Travel. We toured around the country, staying on the South Coast, in the Hill Country, the Cultural Triangle and stayed in a safari lodge on the east side of the country. We watched whales off the coast of Mirissa and saw many elephants during our stay and the bird life was fantastic. We stayed in small hotels and were well looked after. In all, it was a fantastic holiday, and ...

We had a wonderful holiday in Sri Lanka, organised by Experience Travel. We toured around the country, staying on the South Coast, in the Hill Country, the Cultural Triangle and stayed in a safari lodge on the east side of the country. We watched whales off the coast of Mirissa and saw many elephants during our stay and the bird life was fantastic. We stayed in small hotels and were well looked after. In all, it was a fantastic holiday, and completed lived up to our expectations.

Rating for tour operator:

Experience Travel provided us with an excellent itinerary and organised our whole holiday extremely well. We had no worries during our time in Sri Lanka, and everything went exactly to plan

Experience Travel Group responded to this review on 20 Apr 2015:

Dear Isabel,
We really appreciate you taking the time to write this review and delighted to hear you had such a great holiday. It's an amazing country for wildlife - where else in the world could you see blue whales off the coast, elephants inland and amazing wildlife everywhere you turn?

Kind regards,

Sam Clark
Co-founder and MD

Classic Vietnam and Luxury Beach by Chris, 15 Apr 2015
Holiday Rating:

The holiday of a lifetime !

My wife and I celebrated a significant wedding anniversary by spending two and a half weeks in Vietnam. We toured from north to south, exploring a considerable amount of this beautiful country. Our experiences gave us a lot of variety and some enjoyable challenges. It would be hard to match Vietnam as a holiday destination.

My wife and I celebrated a significant wedding anniversary by spending two and a half weeks in Vietnam. We toured from north to south, exploring a considerable amount of this beautiful country. Our experiences gave us a lot of variety and some enjoyable challenges. It would be hard to match Vietnam as a holiday destination.

Rating for tour operator:

Experience Travel Group was a brilliant find. Though not cheap, they hugely enhanced the quality of our holiday, making it money extremely well spent. They pay great attention to detail and seem to specialise in selecting experiences and places which are off the beaten track. I would definitely use them again and am delighted to recommend their services.

Experience Travel Group responded to this review on 15 Apr 2015:

Dear Chris,

Thank you so much for taking the time to give us such a positive referral. We're really pleased you enjoyed our experiences and Vietnam as a country so much.

Kind regards,

Sam Clark Co-founder and MD

Sri Lanka Laid Back - Deluxe by NewSriLankaConvert, 11 Apr 2015
Holiday Rating:

fantastic, relaxing and smooth

One week in Sri Lanka - visiting the tea plantations and 5 days on the beach.Trip was about culture, great food and relaxation.

One week in Sri Lanka - visiting the tea plantations and 5 days on the beach.Trip was about culture, great food and relaxation.

Rating for tour operator:

The agent I worked with at Experience Travel Group understood exactly what level of quality and the type of vacation I was looking for and delivered exactly what I needed despite the fact that I had made many changes throughout the booking process due to work conflicts. The resulting trip was smooth with absolutely no issues.

Experience Travel Group responded to this review on 13 Apr 2015:

That's fantastic to hear. So glad you had a lovely holiday and thank you for taking the time to write this review.

Kind regards,

The Experience Travel Group Team

Classic Vietnam Explorer by The Smiths, 5 Apr 2015
Holiday Rating:

Amazing trip to a beautiful country - Vietnam

We spent 16 nights in Vietnam, visiting Hanoi, Halong Bay, Hoi An, Nha Trang and Ho Chi Minh. We loved every place we stayed, they were all special in their own way. The tour went very smoothly, with knowledgeable guides and some great excursions. Special shout out to the Street Food Tour in Hanoi, the Red Bridge Cookery School in Hoi An and the vespa tour with Vespa Adventures in Ho Chi Minh

We spent 16 nights in Vietnam, visiting Hanoi, Halong Bay, Hoi An, Nha Trang and Ho Chi Minh. We loved every place we stayed, they were all special in their own way. The tour went very smoothly, with knowledgeable guides and some great excursions. Special shout out to the Street Food Tour in Hanoi, the Red Bridge Cookery School in Hoi An and the vespa tour with Vespa Adventures in Ho Chi Minh

Rating for tour operator:

Efficient, knowledgeable, recommended excellent tours and was happy to revisit the itinerary for us when we needed to change it. They also sorted the Visa on Arrival process for us which worked well

Experience Travel Group responded to this review on 07 Apr 2015:

Dear Tamzin,

Great to hear you had such a great holiday. Thank you for taking the time to write this review and please do mention us to others so we can help them discover Asia too!

Kind regards,

The Experience Travel Group Team

Sri Lanka's Adventurous North by Sri Lanka lovers, 5 Apr 2015
Holiday Rating:

Tour of north and eastern Sri Lanka

Our second trip to Sri Lanka but to areas we had not visited before. We wanted to include the Jaffna peninsula and the unspoilt east coast.

Our second trip to Sri Lanka but to areas we had not visited before. We wanted to include the Jaffna peninsula and the unspoilt east coast.

Rating for tour operator:

Our travel consultant was very knowledgeable and came up with an interesting itinerary which covered the ideas we had and more. Our driver guide was superb, hotel choices excellent and would recommend this company to other holiday makers.

Experience Travel Group responded to this review on 07 Apr 2015:

Dear John,

That's really great to hear - we really enjoy arranging trips to Jaffna - and other areas less well known in Sri Lanka.
Do please recommend us to other - word of mouth referrals are the way we grow our business.

Kind regards,

Sam Clark
Co-founder and MD

Cambodia and Vietnam Classic by Mike, 4 Apr 2015
Holiday Rating:

Cambodian and Vietnam - definitely a classic tour!

Classic sums it up. A well planned holiday full of great experiences done at a pace that was well judged. Flights, hotels and guides blended seamlessly to provide numerous memorable experiences. Difficult to choose highlights but Ankor Wat at dawn, overnight Halong cruise, and Ho Chi Minh city activities probably stand out. Not forgetting the 'Master Chef meets Generation Game', Red Bridge cooking school! All in all a memorable and fun holiday.

Classic sums it up. A well planned holiday full of great experiences done at a pace that was well judged. Flights, hotels and guides blended seamlessly to provide numerous memorable experiences. Difficult to choose highlights but Ankor Wat at dawn, overnight Halong cruise, and Ho Chi Minh city activities probably stand out. Not forgetting the 'Master Chef meets Generation Game', Red Bridge cooking school! All in all a memorable and fun holiday.

Rating for tour operator:

Experience travel group and in particular Lauren were a delight to deal with and Their attention to detail and personal interest in making this a an excellent holiday was outstanding. Their contracted guides were delightful and knowledgeable hosts who took the trouble to make minor amendments to itinerary timings to allow for special events (Tet) and to give us the best possible experience at crowded locations. Equally, the contracted drivers made us feel comfortable and safe in some, at times chaotic traffic. The company passes on to the guides the ages of the group travelling, in our case all seniors, a good move though we believe we confounded some of the guides by our agility! Finally, no holiday is complete without at least one minor hitch. In our case, I mentioned a couple of points to the company on our return: all minor, and primarily offered more by way of suggesting 'fine tuning'. The response, can only be described as 'above and beyond' what I might have expected. I have no hesitation in recommending this company to anyone.

Experience Travel Group responded to this review on 07 Apr 2015:

Dear Michael,

Thank you for taking the time to write such a great review of your holiday and our service. We're delighted that you all had such a good holiday and I'll pass on your comments to Lauren who will be very pleased. Thank you also for passing on your feedback - it is crucial for us in our attempts to continually improve our service.

We look forward to hearing from you again!

Kind regards,

Sam Clark and the Experience Travel Group Team

Essential Laos by Steve S, 2 Apr 2015
Holiday Rating:

Grand Tour of Laos

After enjoying three excellent holidays to Sri Lanka, Burma and Cambodia with Experience Travel, we booked a fourth to Laos and were not disappointed. The trip was an 18 day adventure travelling from the rugged north-west to the flatter paddies of southern Laos where the Mekong River flows over a giant doorstep of waterfalls into Cambodia. In between were the splendours of the Mekong River, the city of Luang Prabang, the temples of Wat Phou ...

After enjoying three excellent holidays to Sri Lanka, Burma and Cambodia with Experience Travel, we booked a fourth to Laos and were not disappointed. The trip was an 18 day adventure travelling from the rugged north-west to the flatter paddies of southern Laos where the Mekong River flows over a giant doorstep of waterfalls into Cambodia. In between were the splendours of the Mekong River, the city of Luang Prabang, the temples of Wat Phou and Vientiane, and the enigmatic Plain of Jars. Travelling by river and road in the north and the deep south was also an ideal way of experiencing smaller towns and rural life as well as appreciating the diverse ethnic make up of the country. We stayed in ten different and charming hotels which far exceeded our expectations. We usually left each one with regret that we were not staying longer at them. It was a great trip and a privileged insight into the life of this country.

Rating for tour operator:

We have come back to Experience Travel for several reasons. First, they've done their homework and really know about the countries they visit and the hotels on offer. Second, they are good listeners and readily adapt their tours for the things which especially interest us. Third, they seem well organised and have avoided the potential pitfalls posed by complicated trips such as this. Fourth, they work with reliable local companies that have provided us with great guides and drivers who are the key to the daily success of the trips.

Experience Travel Group responded to this review on 02 Apr 2015:

Dear Steve,

As always, so pleased that you come back to us a third time and really glad we could do it justice. I really appreciate your taking the time to say all this - it really means so much to all of us. We very much hope to hear from you again - a few countries still to go!

Kind regards,

Sam Clark
Co-founder and MD