AITO: The Association of Independent Tour Operators
Inside Travel Group

Inside Travel Group Traveller Reviews

Reviews of Inside Travel Group

Overall Company Rating
99%
Excellent 497
Good 15
Average 4
Poor 1
Terrible 0
Reviews Submitted: 517
Reviews Accepted: 517
Reviews Rejected: 0
517 reviews
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Tailor-made Holidays in Japan by Steviewander, 5 Apr 2023
Holiday Rating:

Highlights of Japan in 23 days

We booked with Inside Japan and had the most wonderful holiday staying at 8 different hotels with lots of Shinkansen train travel between places. We did a lot of city, temples and garden exploring. We were treated to several memorable experiences such as a private tea ceremony, tickets to a geisha dance show and an Osaka food tour. We stayed in the most magnificent Ryokan with outstanding clear views of Mount Fuji.

We booked with Inside Japan and had the most wonderful holiday staying at 8 different hotels with lots of Shinkansen train travel between places. We did a lot of city, temples and garden exploring. We were treated to several memorable experiences such as a private tea ceremony, tickets to a geisha dance show and an Osaka food tour. We stayed in the most magnificent Ryokan with outstanding clear views of Mount Fuji.

Rating for tour operator:

Inside Japan organised a very good self guided tour for us. Our hotels were expertly chosen to accommodate our needs of having western breakfast options and being very close to transport hubs. We were given very good customer support whilst travelling Japan via email and we had a very useful info pack which detailed everything we needed to know. They were able to book and reserve places that perhaps we couldn’t have done ourselves and little things like including pocket wifi as standard was something I may have tried to skimp on if we had organised the trip ourselves - thankfully we didn’t and realised the pocket wifi was indispensable! Inside Japan also booked private transfers approximately when we most needed them and they were of excellent standard.

Hidden Japan by Jeannie, 5 Apr 2023
Holiday Rating:

Hidden Japan

Hidden Japan experienced and uncovered. Travelled from Kyoto though the artist's island of Shikoku and on to Hiroshima. Every day was a new experience, meeting a trainee geisha, visiting the puppet theatre, trying our hand at Kendo, riding on local buses, jumping on the bullet train, bathing in the hot baths and wearing a kimono to dinner. We walked and talked, laughed and ate incredible food and met some very interesting people.

Hidden Japan experienced and uncovered. Travelled from Kyoto though the artist's island of Shikoku and on to Hiroshima. Every day was a new experience, meeting a trainee geisha, visiting the puppet theatre, trying our hand at Kendo, riding on local buses, jumping on the bullet train, bathing in the hot baths and wearing a kimono to dinner. We walked and talked, laughed and ate incredible food and met some very interesting people.

Rating for tour operator:

Hidden Japan are consummate experts. The tour was comprised of many interesting and varied experiences and every single day we immersed ourselves in the local culture.

Tailor-made Holidays in Japan by Sophie, 4 Apr 2023
Holiday Rating:

Honeymoon trip of a lifetime

Touring around Japan for 11 days with a wheelchair.

Touring around Japan for 11 days with a wheelchair.

Rating for tour operator:

Inside Japan organised a wonderful tour that I cannot rate highly enough. Any issues we had were swiftly taken care of and everything went very smoothly despite our additional support needs

Japan Unmasked by James, 19 Mar 2023
Holiday Rating:

Fantastic Tour of Japan

Had a great tour of Japan visiting a variety of places both on and off the beaten track. Our tour guide was fantastic - very knowledgeable about the places we were visiting and able to really bring them to life, but also incredibly helpful in researching and booking individual experiences that people wanted, and catering to everyones interests as much as possible.

Had a great tour of Japan visiting a variety of places both on and off the beaten track. Our tour guide was fantastic - very knowledgeable about the places we were visiting and able to really bring them to life, but also incredibly helpful in researching and booking individual experiences that people wanted, and catering to everyones interests as much as possible.

Rating for tour operator:

Inside Japan were amazingly helpful. I had originally booked my holiday for October 2020. Throughout covid they were great at keeping in touch with the key information on what was happening, and were incredibly flexible in rearranging my tour 3 times around covid restrictions, and then my own preferences. Once the tour finally went ahead, everything operated smoothly with my flights, airport transfer, meeting up with the group, and throughout the whole tour. I couldn't have been better looked after, and this care extends not just for the tour, but from the moment you leave your house to the moment you return.

Tailor-made Holidays in Japan by Happy Traveller, 17 Mar 2023
Holiday Rating:

Inside Japan with the experts.

Inside Japan delivered a highly professional, informative and exciting itinerary. All our requests were fulfilled with some delightful additions which enriched the overall experience.

Inside Japan delivered a highly professional, informative and exciting itinerary. All our requests were fulfilled with some delightful additions which enriched the overall experience.

Rating for tour operator:

Inside Japan staff proved to be the most effective, communicative and helpful individuals I have ever encountered. Their attention to detail was impeccable. Having travelled through 120 countries and lived in America, England and Kuwait I have comparisons to make this judgement.. Inside Japan is a polished, professional and friendly organisation setting a benchmark for all travel agencies.

Inside Travel Group responded to this review on 17 Mar 2023:

Thank you Judy, very much appreciate your feedback and thank you for travelling with us. All the best, Simon King, Director.

Tailor-made Holidays in Japan by Mason, 11 Mar 2023
Holiday Rating:

Great private tailored experience!

We had a 10 day self guided experience planned by InsideJapan Tours. We explored Tokyo, Hakone, Osaka, and Kyoto. We also had three wonderful private tour guides. One was a food tour and they were all fantastic.

We had a 10 day self guided experience planned by InsideJapan Tours. We explored Tokyo, Hakone, Osaka, and Kyoto. We also had three wonderful private tour guides. One was a food tour and they were all fantastic.

Rating for tour operator:

InsideJapan Tours helped tweak one of their standard self-guided experiences to meet our needs. It was easy and a great experience planning.

Tailor-made Holidays in Japan by Kim S, 9 Mar 2023
Holiday Rating:

Japan adventure with Inside Japan Tours

Almost four weeks in Japan visiting the Snow and Ice Festival in Sapporo, the red-cranes in Kushiro and then visits to Tokyo, Hakone, Nagano, Takayama, Kyoto, Hiroshima and Osaka. A mix of independent travel with personalised experiences and tours.

Almost four weeks in Japan visiting the Snow and Ice Festival in Sapporo, the red-cranes in Kushiro and then visits to Tokyo, Hakone, Nagano, Takayama, Kyoto, Hiroshima and Osaka. A mix of independent travel with personalised experiences and tours.

Rating for tour operator:

Inside Japan Tours are a specialist agency that goes above and beyond. Great advice, excellent organisational skills, good communicators that tailored a tour to meet our requirements.

Winter Highlights by KC, 3 Mar 2023
Holiday Rating:

Japan Winter Highlights was everything I hoped for!

I’ve always wanted to visit Japan in the winter, mostly because I love wildlife and have always wanted to see snow monkeys in the wild…in their “hot tub”. The Winter Highlights tour from InsideJapan Tours was well-paced, well-balanced in terms of types of activities, had a spectacular trip leader, Brett, and enough free time to do some exploration on our own. It was a beautiful trip.

I’ve always wanted to visit Japan in the winter, mostly because I love wildlife and have always wanted to see snow monkeys in the wild…in their “hot tub”. The Winter Highlights tour from InsideJapan Tours was well-paced, well-balanced in terms of types of activities, had a spectacular trip leader, Brett, and enough free time to do some exploration on our own. It was a beautiful trip.

Rating for tour operator:

Sally, travel agent from InsideJapan Tours and trip leader, Brett, both made the experience fun, they were both well organized and prompt with their replies and providing information. The company has set up beautiful accommodations and a great variety of activities.

Tailor-made Holidays in Japan by Derek T, 2 Mar 2023
Holiday Rating:

Winter Adventure

Tokyo, Hakone, Osaka, Kyoto, Hakuba in 2 weeks, and then self arrangements for 2 weeks.

Tokyo, Hakone, Osaka, Kyoto, Hakuba in 2 weeks, and then self arrangements for 2 weeks.

Rating for tour operator:

Our tour operator arranged us a tour schedule that made the most logistical sense without losing out too much on travel time. This was the best I could have asked for.

Tailor-made Holidays in Japan by Take me back to Japan!, 9 Feb 2023
Holiday Rating:

Fabulous introductory trip to Japan.

Inside Japan tours helped us optimise our limited time in Japan (1 week) with a well-constructed itinerary, great guides and unique accommodation that added to our experience. All the smaller details were taken care of so we didn't waste our time trying to make decisions and work out the how's and where's.

Inside Japan tours helped us optimise our limited time in Japan (1 week) with a well-constructed itinerary, great guides and unique accommodation that added to our experience. All the smaller details were taken care of so we didn't waste our time trying to make decisions and work out the how's and where's.

Rating for tour operator:

Inside Japan were great to deal with - they were responsive, and knew just what to organise for us to optimise our time. We didn't give them much time either so there was a bit of pressure to get things booked and in place. It all went smoothly and we had confidence that everything was done with integrity and with us having the best experience at the heart of what they did. The team in Japan were invaluable with organising medical assistance for one of our family members - it was no trouble and eased our anxiety significantly.