AITO: The Association of Independent Tour Operators
First Class Holidays

First Class Holidays Traveller Reviews

Reviews of First Class Holidays

Overall Company Rating
95%
Excellent 31
Good 2
Average 5
Poor 0
Terrible 1
Reviews Submitted: 39
Reviews Accepted: 37
Reviews Rejected: 2
37 reviews
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First Class Holidays by green2amber, 7 Jul 2017
Holiday Rating:

Perfect from start to finish

We enjoyed a trip to Canada organised through First Class holidays. We were able to mix and match the package to create a flexible holiday for us. Every single aspect of the logistics worked perfectly once we were in Canada. The quality of the experience was exceptional and we have already recommended FCH to other people. We cannot praise them enough. The only disappointment was Air Transat who cancelled the direct flight to Calgary from ...

We enjoyed a trip to Canada organised through First Class holidays. We were able to mix and match the package to create a flexible holiday for us. Every single aspect of the logistics worked perfectly once we were in Canada. The quality of the experience was exceptional and we have already recommended FCH to other people. We cannot praise them enough. The only disappointment was Air Transat who cancelled the direct flight to Calgary from Manchester thus adding several hours to an already long journey. Making a charge for blankets on the overnight flight back is utterly outrageous. Having said that, the planes were light, clean and good leg room for economy.

Rating for tour operator:

Everything worked perfectly. A first class holiday from a first class provider. They earn their name.

First Class Holidays responded to this review on 11 Jul 2017:

Dear Mr Yates, Many thanks for your kind comments and we are delighted that you enjoyed your holiday to Canada. It is an amazing destination and one of our favourites. Your feedback regarding Air Transat is noted and we will passed to the Product team for review. We look forward to helping you any future travel arrangements that you may need via Dalescrest Travel. With best regards, First Class Holidays.

First Class Holidays by magic hands, 31 Oct 2016
Holiday Rating:

Superb Canadian Fall colours!

All hotels were very good indeed but the Lac Taureau Hotel in Quebec province was absolutely lovely. The hotel food was very good, if somewhat expensive but the room had an excellent kitchen and was great for home cooking. The rooms were spacious and everything we could have wished for. Great surroundings for walking and other outdoor activities. Quebec City was great; Montreal was great, Ottawa was great. My only complaint of the whole trip ...

All hotels were very good indeed but the Lac Taureau Hotel in Quebec province was absolutely lovely. The hotel food was very good, if somewhat expensive but the room had an excellent kitchen and was great for home cooking. The rooms were spacious and everything we could have wished for. Great surroundings for walking and other outdoor activities. Quebec City was great; Montreal was great, Ottawa was great. My only complaint of the whole trip was with the Avis Car hire company. The office in Quebec was buried right inside the Hilton Hotel with no advertising where it was. Overall a negligible complaint.

Rating for tour operator:

I have used 1st Class Holidays in the past and will certainly use them again.

First Class Holidays responded to this review on 01 Nov 2016:

Many thanks for taking the time to review your recent holiday with us to Eastern Canada. We are delighted that all the hotels and travel arrangements lived up to you expectations.

First Class Holidays responded to this review on 01 Nov 2016:

Thanks for choosing to travel with 1st Class Holidays again and we certainly look forward to assisting you and Mrs Cassidy with any future travel plans.

First Class Holidays by westyallegro, 19 Oct 2016
Holiday Rating:

Bespoke Itinerary

Ist Class Holidays organised our 3 week tour of California with suggested stopovers, hotels, routes etc. A well put together tour which met all our needs and with just the right amount of time in each centre.

Ist Class Holidays organised our 3 week tour of California with suggested stopovers, hotels, routes etc. A well put together tour which met all our needs and with just the right amount of time in each centre.

Rating for tour operator:

Ist Class Holidays' experience was well received.

First Class Holidays responded to this review on 19 Oct 2016:

Many thanks for you kind remark, we a delighted that you enjoyed your holiday with us.

First Class Holidays responded to this review on 19 Oct 2016:

Thank you for you positive feedback - we will pass on you kind comments to all who were involved

First Class Holidays by WP, 16 Oct 2016
Holiday Rating:

Holiday of a lifetime, a special treat for a special birthday - 1st Class!

The highlight and main purpose of our holiday was a two day trip on the Rocky Mountaineer, 'Journey Through The Clouds' through the Canadian Rocky Mountains between Jasper and Vancouver. Our adventure began in Calgary, picking up a rental car, driving to Banff, our first overnight stop then to lake Louise for the second stop and Jasper where we picked up the train. The organisation by 1st Class was exemplary with nothing left to chance - our ...

The highlight and main purpose of our holiday was a two day trip on the Rocky Mountaineer, 'Journey Through The Clouds' through the Canadian Rocky Mountains between Jasper and Vancouver. Our adventure began in Calgary, picking up a rental car, driving to Banff, our first overnight stop then to lake Louise for the second stop and Jasper where we picked up the train. The organisation by 1st Class was exemplary with nothing left to chance - our final itinerary, vouchers and map package, all presented in an A4 ring binder, had been FedExed to our first hotel in Banff and were passed to us when checking in. That everything fell in to place so smoothly was the result of a lot of people working together in the background but still leaving us feeling like independant travellers - superb!

Rating for tour operator:

There are a number of people to be credited with the success of our holiday which began with our travel agent Baldwins Travel Group in Tonbridge, Kent whom we first approached at very short notice in August. They recommended 1st Class Holidays whom, it seems, work closely with Discover Holidays in Vancouver. We opted for their 'Rockies Rail & Drive' eight day tour as a base then working with them through Baldwins to customise it to include extra time in Vancouver as well as a trip to Butchart Gardens on Vancouver Island visiting by ferry and taking a float plane trip back to Vancouver - another great experience that went seamlessly. A well oiled machine.....

First Class Holidays responded to this review on 17 Oct 2016:


Dear Mr & Mrs Purseglove

Many thanks for such positive feedback following your recent holiday to Western Canada.

We are delighted that the holiday met with your expectations.

First Class Holidays responded to this review on 17 Oct 2016:


We are delighted that the holiday met with your expectations & will pass on your kind comments to all concerned.

First Class Holidays by Mr D C 16, 19 Jun 2016
Holiday Rating:

Awesome

Everything we had hoped for and more. Our dream holiday became a reality, with the itinerary, the maps, hotel vouchers and admission vouchers all inclusive in one booklet. This took away any anxiety, of travelling.

Everything we had hoped for and more. Our dream holiday became a reality, with the itinerary, the maps, hotel vouchers and admission vouchers all inclusive in one booklet. This took away any anxiety, of travelling.

Rating for tour operator:

Our first experience of 1st Class Holidays, and we will definitely use again.

First Class Holidays responded to this review on 20 Jul 2016:

We are delighted that you enjoyed your holiday to Canada with us.

First Class Holidays responded to this review on 20 Jul 2016:

Many thanks for you kind feedback

First Class Holidays by happy son, 26 Jul 2015
Holiday Rating:

across canada then on to hawaii

i rang joey eddison at 1st class in manchester to organise a holiday for my parents across canada . they flew to toronoto then went to see niagara falls staying at hotal over night there .there veiw from hotel was looking straight at the falls ,mums first lifelong wish brill was her comment.next day they boarded the canadian to travel across canada 3 and half days of pleasure ,only fault at night train quite noisy hard to sleep take ear plugs...

i rang joey eddison at 1st class in manchester to organise a holiday for my parents across canada . they flew to toronoto then went to see niagara falls staying at hotal over night there .there veiw from hotel was looking straight at the falls ,mums first lifelong wish brill was her comment.next day they boarded the canadian to travel across canada 3 and half days of pleasure ,only fault at night train quite noisy hard to sleep take ear plugs. apart from that excellent experience.stayed in jasper for four days great places to visit.then on to rocky mountaineer 2 day trip stopping over night that was a amazing trip with beautiful scenery food delightful best time ever .next stop vancuover wonderful city nice pepole .last bit now over to hawaii for 7 days, great hotel , another dream ticked off amazing pepole amazing place very hot .all hotels they stayed at superb not one fault and during the 22 days they stayed at allot two very happy parents ,110% to, 1st class holidays ,dreams can come true yours D GEORGE

Rating for tour operator:

tour operator was joey eddison from 1st class holidays ,they were excellent with any problem or quiery i had, 110 % great service just brill

First Class Holidays responded to this review on 27 Jul 2015:

Thank you for your kind feedback. We're really pleased to hear that your holiday went well and you enjoyed the experience.

First Class Holidays responded to this review on 27 Jul 2015:

We're glad to hear that our service lived up to your expectations.

First Class Holidays by MacDonald Clan, 18 Jul 2015
Holiday Rating:

1st Class were just that

We did a self guided tour Vancouver, Victoria and Whistler for week 1 and it was really easy. All vouchers were there in our little booklet, along with contact numbers for confirming transfers. No problems encountered and all the hotels were great. The float plane transfer between Victoria and Whistler was superb. Week 2 was `chilling out` in Vancouver. We would not hesitate to look at 1st Class again for a Canadian Adventure.

We did a self guided tour Vancouver, Victoria and Whistler for week 1 and it was really easy. All vouchers were there in our little booklet, along with contact numbers for confirming transfers. No problems encountered and all the hotels were great. The float plane transfer between Victoria and Whistler was superb. Week 2 was `chilling out` in Vancouver. We would not hesitate to look at 1st Class again for a Canadian Adventure.

Rating for tour operator:

Our Itinerary was detailed and very useful. We had no problems at all with any vouchers. A pleasure to deal with.

First Class Holidays responded to this review on 20 Jul 2015:

Thank you for your kind comments. We're really pleased to hear you enjoyed your holiday to Canada with us.

First Class Holidays by Bushy, 7 Jul 2015
Holiday Rating:

Very enjoyable, well-planned, efficiently organised tour.

We asked for a tour of Canada, mainly by rail, giving us a taste of the country. We hadn't visited the country before so left it completely to the tour operator to plan the experience for us and we thought they made an excellent job of that. We flew to Vancouver, stayed a few nights there then travelled to Whistler on the Rocky Mountaineer. Spent a few nights in Whistler then travelled to Jasper via Quesnel on the Rocky Mountaineer. Spent some ...

We asked for a tour of Canada, mainly by rail, giving us a taste of the country. We hadn't visited the country before so left it completely to the tour operator to plan the experience for us and we thought they made an excellent job of that. We flew to Vancouver, stayed a few nights there then travelled to Whistler on the Rocky Mountaineer. Spent a few nights in Whistler then travelled to Jasper via Quesnel on the Rocky Mountaineer. Spent some time in Jasper then moved on to Winnipeg travelling on the Via Rail 'Canadian'. After a few nights in Winnipeg, travelled to Toronto on the Canadian. Couple of nights in Toronto then on to Montreal by Via Rail. Two nights in Montreal then back to Heathrow from there.

Rating for tour operator:

Both Co-Op Travel (Worcester) and 1st Class Holidays were very efficient and helpful. The overall organisation was excellent and the travel pack provided by 1st Class Holidays explained everything in sufficient detail. We did cover a lot of ground in the time we were on holiday but the planning and the advice provided meant that we weren't worried about any aspects of the trip. Hotels were good; everything ran smoothly and the tour operator had pre-warned us of the possibility of any delays that occurred during the tour (trains running late) so that didn't come as a surprise. We will report a couple of minor hiccups to the tour operator. They changed the hotel in Vancouver from the original hotel booked but didn't change the pickup point for transfer to the Rocky Mountaineer - easily put right by speaking to the local operator. Also they booked a tour to the Columbia Icefield but didn't include the Ice Explorer Tour which I think virtually everybody would like to take. Again, easily put right by the local tour operator. Those are not criticisms but hopefully useful feedback. Overall, a thoughtfully planned itinerary and we wouldn't hesitate to travel with 1st Class Holidays again.

First Class Holidays responded to this review on 09 Jul 2015:

Thank you very much for your kind comments. We're glad to hear you enjoyed your Canada holiday with us.

First Class Holidays responded to this review on 09 Jul 2015:

Thank you for your valuable feedback. Your comments have been noted and will be used to help us improve our service.

First Class Holidays by Travelling barnowls, 24 May 2015
Holiday Rating:

Organisational excellence

Everything was very well organised with a very useful summary booklet and all the correct vouchers attached. Good info on the destination country. They even managed to organise superb weather in Alaska!!!! Very smooth transfers fro hotel to ship to train.

Everything was very well organised with a very useful summary booklet and all the correct vouchers attached. Good info on the destination country. They even managed to organise superb weather in Alaska!!!! Very smooth transfers fro hotel to ship to train.

Rating for tour operator:

Eton travel in Wokingham excellent as usual . Always available to answer queries and ready with suggestions for improving on our ideas.

First Class Holidays responded to this review on 26 May 2015:

Thank you for your kind comments, we're delighted to hear that you enjoyed your holiday and everything went smoothly.

First Class Holidays by PatriciaB, 4 Dec 2014
Holiday Rating:

Fantastic Canada holiday

We travelled to Western Canada this autumn and did a self drive tour from Calgary to Banff, Lake Louise and Jasper. We made the stunning drive along the.Icefield Parkway. Just amazing... Next we took the Rocky Mountaineer train in their 'Goldleaf' carriage to Whistler on the route through Quesnel. We loved our stay in Whistler and recommend the zip trek tour to anyone who likes the idea of flying through the forest! Our tour ended with another ...

We travelled to Western Canada this autumn and did a self drive tour from Calgary to Banff, Lake Louise and Jasper. We made the stunning drive along the.Icefield Parkway. Just amazing... Next we took the Rocky Mountaineer train in their 'Goldleaf' carriage to Whistler on the route through Quesnel. We loved our stay in Whistler and recommend the zip trek tour to anyone who likes the idea of flying through the forest! Our tour ended with another train journey to Vancouver where we spent 3 final nights at an amazing hotel overlooking the harbour and mountains. We can't wait to go back!

Rating for tour operator:

Everything ran incredibly smoothly. We got a lovely document pack with a full itinerary before travelling, and there was another document pack at our first hotel. There was an emergency phone number for peace of mind but thankfully we didn't need it. Would recommend 1st Class Holidays to anyone!

First Class Holidays responded to this review on 05 Dec 2014:

Thank you for your kind comments, we're so glad to hear you enjoyed your holiday to Canada.