AITO: The Association of Independent Tour Operators
First Class Holidays

First Class Holidays Traveller Reviews

Reviews of First Class Holidays

Overall Company Rating
95%
Excellent 31
Good 2
Average 5
Poor 0
Terrible 1
Reviews Submitted: 39
Reviews Accepted: 37
Reviews Rejected: 2
37 reviews
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First Class Holidays by GDavid, 18 Mar 2019
Holiday Rating:

Outstanding trip to Australia

I travelled to Australia with my wife and children, we took part in a few excursions including a trip to the Great Barrier Reef and Daintree Rainforest. An amazing trip.

I travelled to Australia with my wife and children, we took part in a few excursions including a trip to the Great Barrier Reef and Daintree Rainforest. An amazing trip.

Rating for tour operator:

I was recommended First Class Holidays by a friend and I was very pleased with their professionalism. I admittedly can be a little fussy with accommodation but everything was fantastic and up to my usual high standard.

First Class Holidays responded to this review on 18 Mar 2019:

Hi George,

Thank you for taking the time to leave feedback. We're so glad you had a great trip and we hope you think of us for your future holidays.

Best,

Ella

First Class Holidays responded to this review on 18 Mar 2019:

We are so glad you enjoyed your trip and the accommodation chosen met your requirements; I will be sure to pass on your kind comments to the team.

Best,

Ella

First Class Holidays by Retired, 6 Mar 2019
Holiday Rating:

Slick

A wonderful way to see and experience New Zealand. Stunning scenery, lovely hotels with excellent service and food, a great bunch of fellow travellers with the added bonus of gorgeous weather throughout.

A wonderful way to see and experience New Zealand. Stunning scenery, lovely hotels with excellent service and food, a great bunch of fellow travellers with the added bonus of gorgeous weather throughout.

Rating for tour operator:

Everything was catered for from beginning to end. Staff friendly and approachable. Much work carried out behind the scenes to ensure an enjoyable holiday.

First Class Holidays responded to this review on 06 Mar 2019:

Dear Mr Smart,

Thank you so much for your kind words and we are thrilled that you had a great time in New Zealand. If you require our services in the future, please don't hesitate to contact us.

Regards,

Meera, First Class Holidays

First Class Holidays by gallickwanderer, 22 Feb 2019
Holiday Rating:

Memorable Cities, Stunning Landscapes, Idyllic Islands and Beautiful People

We travelled nonstop to Perth Australia, Hopped to Melbourne, Skipped to Christchurch, Skirted around New Zealand, took a breather in Auckland and skipped across to cruise and snorkel around Fiji and finally circumnavigated the globe back home to london via Los Angeles

We travelled nonstop to Perth Australia, Hopped to Melbourne, Skipped to Christchurch, Skirted around New Zealand, took a breather in Auckland and skipped across to cruise and snorkel around Fiji and finally circumnavigated the globe back home to london via Los Angeles

Rating for tour operator:

Miles Morgan Travel helped us to put our ideas all together and did a wonderful job of planning the whole itinery

First Class Holidays responded to this review on 18 Mar 2019:

Hi Richard,

Thanks for taking the time to leave feedback, it sounds like you had an incredible trip.

Best,

Ella

First Class Holidays responded to this review on 18 Mar 2019:

We will be sure to pass on your kind comments to the team at Miles Morgan.

Best,

Ella

First Class Holidays by DeeMcDee, 3 Aug 2018
Holiday Rating:

Superb trip to Alaska & Canada

From reaching Vancouver to traveling onto Alaska with HAL and then onto Banff we had great time .The hotels were good the HAL ship the Nieuw Amsterdam could not be faulted. Meals were excellent and nothing was too much trouble for the staff. We found people welcoming and helpful.

From reaching Vancouver to traveling onto Alaska with HAL and then onto Banff we had great time .The hotels were good the HAL ship the Nieuw Amsterdam could not be faulted. Meals were excellent and nothing was too much trouble for the staff. We found people welcoming and helpful.

Rating for tour operator:

Our tour operator -The Cruise Advisory Service of Ringwood- is a very professional organisation who can be relied on to deliver your requests, they are very helpful with lots of knowledge and experience and great advice .

First Class Holidays responded to this review on 03 Sep 2018:

Dear Mrs Camps,

Many thanks for your kind comments and we are delighted that you enjoyed your holiday to Canada and Alaska. We look forward to helping you in any future travel arrangements and we will make sure to pass your comments onto The Cruise Advisory Service of Ringwood. With best regards, First Class Holidays.

First Class Holidays by Mrs D B 18, 30 Jul 2018
Holiday Rating:

As their name says "First Class Holiday" is how we would describe the holiday we have just been on.

We travelled around the Rockie Mountains in Canada starting at Calgary and finishing in Vancouver. We hired a car and for just under 3 weeks we drove at our own pace following the route they had planned out for us. The holiday went without any hitches and the itinerary they set out for us was fantastic. The accommodation was excellent and the attractions they had booked for us were amazing.

We travelled around the Rockie Mountains in Canada starting at Calgary and finishing in Vancouver. We hired a car and for just under 3 weeks we drove at our own pace following the route they had planned out for us. The holiday went without any hitches and the itinerary they set out for us was fantastic. The accommodation was excellent and the attractions they had booked for us were amazing.

Rating for tour operator:

When speaking to the staff in the office when we booked the holiday they were very knowledgeable as they had been on the holidays so knew the area and the hotels. They were always happy to answer any questions we had once we had booked our holiday and were very helpful when we had an issue with a visa. I would highly recommend the company and we will be using them again the future.

First Class Holidays responded to this review on 31 Jul 2018:

Dear Mrs Baggaley, thank you for your kind feedback, we are thrilled that you had a great self-drive holiday in Canada and were happy with the itinerary that we provided for you. I hope that First Class Holidays may be of assistance with your future travel arrangements and we look forward to being of service. Kind regards, First Class Holidays.

First Class Holidays by Mike, 16 Mar 2018
Holiday Rating:

Experience of a Lifetime

All that I required was fulfilled. Being the first time I had visited New Zealand I could not have asked more from my Travel Agent. Everything I requested was arranged to the letter. New Zealand is a great country to visit.

All that I required was fulfilled. Being the first time I had visited New Zealand I could not have asked more from my Travel Agent. Everything I requested was arranged to the letter. New Zealand is a great country to visit.

Rating for tour operator:

The agent at First Class Holidays and the tour operator were excellent.

First Class Holidays responded to this review on 16 Mar 2018:

Dear Mr Dillon, thank you for your feedback and I am delighted that your holiday to New Zealand was so enjoyable and the arrangements to your satisfaction. I hope that Triangle Travel and First Class Holidays may be of assistance with you future travel arrangements and we look forward to being of service. Kind regards, Steve Taylor, First class Holidays.

First Class Holidays by Jangle, 13 Oct 2017
Holiday Rating:

Unforgettable

We had a wonderful 7 week trip to Canada which went without a hitch, thanks to meticulous planning, for which we are extremely grateful. We travelled unescorted right across the continent from Vancouver and Vancouver Island all the way to New Brunswick, PEI and Nova Scotia using road, rail and ferries. What an experience.

We had a wonderful 7 week trip to Canada which went without a hitch, thanks to meticulous planning, for which we are extremely grateful. We travelled unescorted right across the continent from Vancouver and Vancouver Island all the way to New Brunswick, PEI and Nova Scotia using road, rail and ferries. What an experience.

Rating for tour operator:

First Class Holidays were great. My contact at the company, Liz Jepson, was friendly and approachable, but also very knowledgeable and professional. I really appreciated her advice and reassurance at every stage of the process because I was parting with a not insubstantial amount of money for this epic adventure.

First Class Holidays responded to this review on 24 Oct 2017:

Dear Mrs Griffiths, thank you for your kind feedback and comments regarding the service provided by Liz. We pride ourselves on ensuring our clients travel arrangements run smoothly and I am delighted that your holiday to Canada was enjoyable. I hope we can be of service with your future travel arrangements and we look forward to being of service. With best regards, Steve Taylor. Brand & Strategy Manager, First Class Holidays.

First Class Holidays by Davesee62, 18 Sep 2017
Holiday Rating:

First Class Holidays review

Very efficient, and helpful when short notice requests were made. Would not hesitate to use your services again.

Very efficient, and helpful when short notice requests were made. Would not hesitate to use your services again.

First Class Holidays by Mr R M 17, 28 Jul 2017
Holiday Rating:

Magnificent Canada despite the fires.

Overall very enjoyable despite the forest fires in BC. Would recommend, however, that an Ocean View room is specified when booking Quality Resort Bayside in Parksville as rear views are mainly of a metal fence (or a container in our case). Views from restaurant across the Bay are beautiful.

Overall very enjoyable despite the forest fires in BC. Would recommend, however, that an Ocean View room is specified when booking Quality Resort Bayside in Parksville as rear views are mainly of a metal fence (or a container in our case). Views from restaurant across the Bay are beautiful.

Rating for tour operator:

Help from Discover Holidays (Diana He) was excellent, especially in finding alternative accommodation when smoke pollution in Clearwater was uncomfortably high (in fact Evacuation Alert was issued for the night we were due to stay). Also helped with Avis when we wished to return the car a day earlier to their Downtown office rather than the Airport.

First Class Holidays responded to this review on 31 Jul 2017:

Dear Mr Matthews, Thank you for your feedback and we are pleased that your holiday was enjoyable. Your comment regarding the Quality Inn Resort Bayside has been passed to our Reservation and Product teams for reference and future clients. The wildfires have been an exceptional event this year and we will forward your kind comments to Discover Holidays, our local partner in Western Canada. Thank you again for booking your holiday with Saville Travel and First Class Holidays and we hope we can be of service with your next trip. Kind regards, First Class Holidays.

First Class Holidays by Mel, 19 Jul 2017
Holiday Rating:

Canada & Alaska

The itinerary was just what we'd asked for and this fantastic trip from Niagra/Toronto to Calgary/Banff, the Rocky Mountaineer and the Alaskan Cruise from Vancouver went smoothly. 2 couples traveled together. The only issues were at the Chelsea Hotel Toronto and the Sandman Hotel, Vancouver. Neither had rooms allocated or were aware of our specific request to be on a lower floor. At the Sandman they were only expecting one couple and had to ...

The itinerary was just what we'd asked for and this fantastic trip from Niagra/Toronto to Calgary/Banff, the Rocky Mountaineer and the Alaskan Cruise from Vancouver went smoothly. 2 couples traveled together. The only issues were at the Chelsea Hotel Toronto and the Sandman Hotel, Vancouver. Neither had rooms allocated or were aware of our specific request to be on a lower floor. At the Sandman they were only expecting one couple and had to try and get the other booked in which thankfully they did. The Celebrity Infinity is a tired old ship but we had a nice cabin and made the best of it because of the locations and the entertainment on the ship was outstanding.

Rating for tour operator:

All of the local tour operators were excellent; the Toronto Bus Company provided a great day out at Niagra, faultless. We also booked a tour through Landsea based in Vancouver and Coastal Helecoptors based in Juneau who also provided a great service. The Rocky Mountaineer exceeded expectations.

First Class Holidays responded to this review on 20 Jul 2017:

Dear Mr Vincent, thank you for taking the time to provide feedback on your holiday and we are delighted that it met yours and your friends requirements. Your comments regarding the Chelsea Hotel Toronto and the Sandman Hotel in Vancouver are noted and have been forwarded to our Product team for review with our local suppliers. I hope that we may be of assistance with your future travel plans, together with Hays Travel. With best regards, First Class Holidays.