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Undiscovered Destinations

Undiscovered Destinations Traveller Reviews

Reviews of Undiscovered Destinations

Overall Company Rating
97%
Excellent 217
Good 26
Average 1
Poor 0
Terrible 1
Reviews Submitted: 245
Reviews Accepted: 244
Reviews Rejected: 1
244 reviews
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Undiscovered Destinations by Cantab, 13 Dec 2024
Holiday Rating:

Exploring the centre of Colombia

This was an imaginative itinerary that began and ended in Bogota and which visited some of the highlights in the centre of the country. The stand-out was San Agustin , with its incredibke archaeology. There were also some beautiful old towns, notably Villa de Leyva, Popayan and Honda. We also learned about coffee and cacao production. What struck me about central Colombia was just how beautiful it was.

This was an imaginative itinerary that began and ended in Bogota and which visited some of the highlights in the centre of the country. The stand-out was San Agustin , with its incredibke archaeology. There were also some beautiful old towns, notably Villa de Leyva, Popayan and Honda. We also learned about coffee and cacao production. What struck me about central Colombia was just how beautiful it was.

Rating for tour operator:

I have travelled with Undiscovered Destinations quite a number of times. Their great strength lies in their imaginative and well-planned itineraries. They live up to their name.

Undiscovered Destinations responded to this review on 14 Dec 2024:

Thank you for your excellent feedback. We are delighted that you enjoyed your travels in Colombia. And thank you for your kind comments about our itineraries.

Undiscovered Destinations by V, 8 Dec 2024
Holiday Rating:

Another great experience

This was our first tailor-made trip with Undiscovered Destinations. It was to celebrate our silver wedding anniversary and we wanted to do a couple of different things and change some hotels from the existing itinerary offered. All of our requests were accommodated and we had a fantastic time - the guides, accommodation and transportation were all up to the standard we'd expect.

This was our first tailor-made trip with Undiscovered Destinations. It was to celebrate our silver wedding anniversary and we wanted to do a couple of different things and change some hotels from the existing itinerary offered. All of our requests were accommodated and we had a fantastic time - the guides, accommodation and transportation were all up to the standard we'd expect.

Rating for tour operator:

We've travelled with Undiscovered Destinations a number of times and they always offer a great experience from booking through to the trip itself.

Undiscovered Destinations responded to this review on 09 Dec 2024:

Thank you for your positive feedback. We are pleased that you enjoyed your travels with us in Cambodia.

Undiscovered Destinations by PatP, 4 Dec 2024
Holiday Rating:

Something different

Trip to Saint Helena, travelling via Johannesburg. Local representatives were Aaron Legg Tours - highly recommended

Trip to Saint Helena, travelling via Johannesburg. Local representatives were Aaron Legg Tours - highly recommended

Rating for tour operator:

Undiscovered Destinations provide a personal but professional service. They handled difficulties arising from a cancelled flight very well

Undiscovered Destinations responded to this review on 05 Dec 2024:

Thank you for your feedback and for your positive comments about our local partner. I am pleased that my colleague Jason was on hand locally escorting the tour and was able to assist booking new travel arrangements following the cancellation of your flight back to Johannesburg.

Kind regards,

Jim Louth
Founder and Owner, Undiscovered Destinations

Undiscovered Destinations by Kat, 11 Nov 2024
Holiday Rating:

Madagascar custom tour

Everything was excellent from the assistance received during the booking process to the local guides to the accommodations to the adventure itself

Everything was excellent from the assistance received during the booking process to the local guides to the accommodations to the adventure itself

Rating for tour operator:

Everything went perfectly from our airport pickup to our final goodbye. If there were any issues they were hidden from us

Undiscovered Destinations responded to this review on 12 Nov 2024:

Thank you for your excellent feedback. We are delighted that you enjoyed your travels with us in Madagascar.

Undiscovered Destinations by Africa traveller, 11 Nov 2024
Holiday Rating:

Ivory Coast, a land of many different peoples

A comprehensive tour around the Ivory Coast

A comprehensive tour around the Ivory Coast

Rating for tour operator:

Undiscovered destinations.

Undiscovered Destinations responded to this review on 12 Nov 2024:

Thank you for your feedback. We are pleased that you enjoyed your tour to the Ivory Coast.

Undiscovered Destinations by Senior traveller, 13 Oct 2024
Holiday Rating:

Visit Indonesia!

Sulawesi then Java to Bali

Sulawesi then Java to Bali

Rating for tour operator:

Small independent UK company

Undiscovered Destinations responded to this review on 16 Oct 2024:

Thank you for your feedback. We are pleased that you enjoyed your rail adventure across Indonesia. We are also very grateful for the detailed feedback that you provided to us directly.

Undiscovered Destinations by pennard, 5 Oct 2024
Holiday Rating:

Central Asia - very interesting and learnt a lot about the three countires visited, Uzbeckistan, Turkmenistan and Tajikistan

lots of travelling and visiting historical sights with on the whole knowledgeable guides.

lots of travelling and visiting historical sights with on the whole knowledgeable guides.

Rating for tour operator:

Third time of travelling with them, very satisfied.

Undiscovered Destinations responded to this review on 06 Oct 2024:

Thank you for your feedback and for choosing to travel with us. We are delighted that you enjoyed your trip to Central Asia and the Silk Road.

Undiscovered Destinations by 333, 30 Sep 2024
Holiday Rating:

Excellent

Well organised, great guide, comfortable transport.

Well organised, great guide, comfortable transport.

Rating for tour operator:

Efficient, knowledgeable and friendly.

Undiscovered Destinations responded to this review on 30 Sep 2024:

Thank you for your positive feedback. We are pleased that you enjoyed your travels in Turkmenistan.

Undiscovered Destinations by Grete Howard, 19 Sep 2024
Holiday Rating:

An amazing adventure in Mongolia to include the Eagle Festival

A tailor made private tour for two. The holiday was in two parts, with the first week spent touring central Mongolia, which was a leisurely paced road trip, with plenty of time for me to indulge in my photography hobby. The driver and guide were both incredibly helpful in ensuring that we could stop in suitable places, return to places in more favourable conditions, and I never felt rushed or pressurised during these stops. In fact, I felt ...

A tailor made private tour for two. The holiday was in two parts, with the first week spent touring central Mongolia, which was a leisurely paced road trip, with plenty of time for me to indulge in my photography hobby. The driver and guide were both incredibly helpful in ensuring that we could stop in suitable places, return to places in more favourable conditions, and I never felt rushed or pressurised during these stops. In fact, I felt positively encouraged, and was frequently asked "do you want to take photos here?" or "do you want to send your drone now?". The accommodation was mostly in gers (yurts) apart from in Ulaanbaatar, although there were a couple of occasions where we were offered to stay in a chalet or the main building in the resort. As someone with walking difficulties and back problems, I was concerned about the lack of en-suite facilities, something that I brought up with Mark at UD before booking. He discussed this at length with their local partners in Mongolia, and in every accommodation we were supplied with eco-toilets, or housed in gers that already offered these facilities. The guide made sure that we were able to experience as many local customs and foods as possible, including many ad-hoc events not part of the itinerary. She was very laid back, friendly, helpful, and professional at all times; and both she and the driver made us feel like VIPs at all times. The second week was at the eagle festival in the far west of the country, and totally different from the first half. The facilities here were very much more basic, as it was a small temporary camp set up just for the festival. As someone with limited mobility, I am very glad we were provided with a 'portapotty', as the shared toilets were a short trek from the gers, across uneven ground as well as two small streams, and I often saw people waiting in a queue to use them (there were only two toilet tents for 30 gers). Two simple metal framed beds were provided in the ger, and a fire was lit at night. The fire was very effective in heating the small space, in my opinion too much so, as within an hour of being lit, the temperature in the ger rose to 30°C, then dropped during the next few hours. The weather was very changeable in this part of the country, dropping to -2° during the night, and rising to almost 20°C in the day when the sun came out. Layers are a must, and I wish I'd brought my thick padded jacket and waterproof trousers. We encountered sunshine, rain, snow, fog, hail, and strong winds during our stay. The festival itself was an amazing experience. It was small and casual and the participants were incredibly patient when asked to be photographed. Although billed as an 'Eagle Festival' where the nomad hunters display their skills as eagle masters; there was so much more on offer: wrestling (Mongolia's national sport), archery (both on foot and horseback), equine games, and horse races. It was described as a 'Mini Naadam Festival', and in my opinion well worth the simple accommodation and adverse weather. We had a different driver and guide here, and the driver was incredibly caring about my disability, positioning his car so that I could photograph the goings-on through the open window when he was able, or at least being in such a position that I did not have to walk far, and could wait in the car until the events started. A couple of times a chair was procured for me from seemingly nowhere. Again, we felt like VIPs. One of the highlights of the trip was spending time with an eagle master and his family in their ger, learning about their way of life, sharing lunch with them, witnessing a private eagle hunting display, and even being able to handle the eagle ourselves. Such an honour and excitement. All in all it was an incredible trip, and we were treated extremely well, ate a lot of good food, saw and experienced some amazing things, and came away with a lot of fabulous photos. I can wholeheartedly recommend this trip for anyone who is happy to forego some of their usual creature comforts in return for a fantastic adventure. Go now before the country changes and becomes more mainstream.

Rating for tour operator:

I cannot recommend Undiscovered Destinations enough. Over the years, we have used over 70 different tour operators for our travel arrangements, and UD are up there amongst the very best in the market. Nothing is ever too much trouble. We only ever take private trips these days, and UD will bend over backwards to work out suitable arrangements to fit in with my requirements and mobility issues. They work with some incredible local teams, who all pass on their excellent customer service and caring attitude. I would also recommend booking your flights through them, as if something goes wrong while you are away, they will sort it for you while you continue to enjoy your trip, as happened to us recently when an airline cancelled one of the flights with no suitable replacement. I think the fact that we have booked numerous trips with them over the last ten years (this was the 13th time we have travelled with them, with another one booked for January and discussions about a trip next summer) speaks for itself.

Undiscovered Destinations responded to this review on 19 Sep 2024:


Undiscovered Destinations responded to this review on 19 Sep 2024:

Together with our local team in Mongolia, we are delighted that you enjoyed your trip to the country, including your time at the Eagle Festival. We are pleased that you were well looked after and that you felt like ‘VIPs.’ In our experience this is typical of the Mongolian people, as they go out of their way to make visitors feel welcome.

We would also like to take this opportunity to say how grateful we are for your loyalty and continued custom. With so many travel providers to choose from, we feel privileged that you should place your trust in Undiscovered Destinations and our local partners. It is hugely appreciated.

Best regards and happy travels,

Mark, Jim, and the team at UD

Undiscovered Destinations by Eric, 1 Sep 2024
Holiday Rating:

Fantastic wildlife experience

Many very good game drives with excellent guides who were very experienced so that I saw a lot of wildlife. Also, I had a private guide and driver on the tour who spoke perfect English and was interested to make me understand as much of his culture as possible m

Many very good game drives with excellent guides who were very experienced so that I saw a lot of wildlife. Also, I had a private guide and driver on the tour who spoke perfect English and was interested to make me understand as much of his culture as possible m

Rating for tour operator:

E xcellent

Undiscovered Destinations responded to this review on 02 Sep 2024:

Thank you for your wonderful feedback. We're delighted that you enjoyed your trip to Malawi, Zambia and Mozambique. And many thanks for choosing to travel with Undiscovered Destinations as we know you have done several trips with us and will be leaving soon on your next adventure. Best regards from Team UD.