Serenity Holidays Traveller Reviews

Lots of positives; staff, food, entertainment, atmosphere. However: No taxi on arrival, having to pay for use of the safe and the spa (which wasn't fully functional.) Inferior room: no robe or towels, no tea/coffee or kettle, empty fridge, towels were old and stained, drains were blocked so water didn't drain away (had to ask 3 times before this was addressed), no full length mirror, furniture is old and tired, 2 single beds pushed together so uncomfortable to sleep on. Lack of information at check in re towels and wrist band (found out through other guests.) Air conditioning not working in gym, steam rooms not operating in spa, flies sitting on the food in the restaurant. Not what we would expect for what we paid or for a hotel of this rating.

Helpful and always available, just feel like we have been way overcharged.

We had a fabulous time drinking in the sites that surround you in The Gambia. Very thought provoking putting ones own life into perspective.

The Gambia Experience were extremely helpful, supportive and informative.

1 week trip to experience the island and relax

All went extremely smoothly, very good

holiday great except the return journey to airport and service at airport too many people no organisation poor service by staff . not enough passport control staff only 2 for non Gambians . From hotel to check in over 3 hours. we had tremendous help from Gambia Experience rep

Always helpful everything explained

Chalston Beach Resort, great place to stay, friendly staff, great rooms, very clean. Yummy food, no complaints

Serenity holidays, very helpful friendly staff.

Perfect from start to finish.

Met their rep 3 years ago, and resolved to travel with Cape Verde Experience in future - and did!

Three lodges in The Gambia and Senegal, all completely different experiences - beach, bush/wildlife and river/mangrove

Gambia Experience - clearly know their region

We have just spent 8 weeks at the hotel we were looked in the hotel & on the beach absolutely nothing to complain about

Very helpful

We were part of a large group visiting The Gambia to celebrate the 20th Anniversary of the opening of our school The Don McMath Foundation in Kotu South.

Gambia Experience are very knowledgeable and helpful when booking holidays through them. It was no problem for them to order private transfer for 10 of us from and returning to the airport.

Great value holiday. Good service from The Gambia Experience. Lovely people. Good food options. Let down by poor country infrastructure

Good information and package options. Very helpful and great choice of hotels