Serenity Holidays Traveller Reviews

An unforgettable experience.

Cape Verde Experience ticked every box.

As stated

Kept us fully informed of events etc.

Worst holiday ever. Horrible, old, dirty and broken items in the room. Had to pay extra for a sea view. The beach and the staff are the only good things about this hotel.

Much better service on previous trips.

A relaxing holiday at the Ngala Lodge which is a mini paradise, both in its natural environment and the food that it serves.

Very professional.

The Ocean Bay Resort is a wonderful place to stay, in a quiet area. This allows to enjoy both the excursions by Gambia Experience, and the many contacts with local restaurants, guides and craftsmen (and -women!). It was the perfect balance for a first-time Africa experience. Definitely leave the Hotel and mix with the locals.

In the run up to the holiday, they provided more information than I ever got from a tour operator, like maps and a guide book. Buba, the tour rep, was working his socks off to be always available and making the holiday stress free. The only tiny drawback is with the airline (Titan), not the operator as such: the onboard entertainment requires you to carry your own tablet, and didn't work on my hardware (and many others, judging by the reviews)

2 week b&b in the Gambia. Excellent hotel best breakfast in the area. Lovely staff lots of excursions. Love the people- need a guide to show you around local places. Plenty of restaurants to visit good quality

Well organised. Good communication. Excellent journey seamless. Hotel very good. Local rep excellent

Check in at LGW not good and flight took off 50m late (But, sadly, this seems to be the norm for Gatwick these days!) Hotel good, except for some attitude issues with some of the reception staff. Facilities, pool, beach, half day island excursion and Santa Maria all excellent

Very efficient, helpful and friendly Would have liked an online check in option at Gatwick though!

Enjoy meeting people , hot and sunny everyday, hotel was good . Enjoyed all the trips.

very good , helpful

It was a happy and relaxing experience. Fabulous beaches, excellent food, helpful staff.

Very helpful and pleasant.

We booked with Cape Verde Experience and they arranged excellent accommodation at the Sal Cabo Verde Hilton, transfers and airport lounge access were included. The monopoly of of TUI for flights to Cape Verde meant that the holiday was spoiled by the check-in, seat allocation and service on the flights. The layout and ventilation in the aircraft were bordering on in human. Three Lavatories for 240 people (when not blocked). Poor ventilation at the rear of the plane, my wife feinted. Access to the lavatories continually blocked by refreshment carts.

Cape Verde provided a good on-line reservation system and travel documentation. Their representatives on arrival did not respond to our complaints about outward flight. The representative for the return eventually helped on the day we left. Value for money looks poor when I compare withe independent travel.