AITO: The Association of Independent Tour Operators
First Class Travel Group

First Class Travel Group Traveller Reviews

Reviews of First Class Travel Group

Overall Company Rating
95%
Excellent 33
Good 2
Average 5
Poor 0
Terrible 1
Reviews Submitted: 41
Reviews Accepted: 39
Reviews Rejected: 2
39 reviews
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First Class Travel Group by Bear, 8 Aug 2019
Holiday Rating:

Breathtaking scenery

A fantastic tour through The Rockies

A fantastic tour through The Rockies

Rating for tour operator:

Very good

First Class Travel Group responded to this review on 09 Aug 2019:

Dear Mrs James,

We're thrilled that you had a great time in Canada. If you are looking to plan your next holiday in the future, please get in touch with us, our travel experts would be happy to help!

Warm Regards,

Meera

First Class Travel Group by David, 22 Mar 2019
Holiday Rating:

Good holiday but some hotel mark-ups excesssive

Our holiday is yet to come though I have done two previous holidays with First Class to Canada and everything went smoothly so I have no reason to think our forthcoming holiday will be any different.

Our holiday is yet to come though I have done two previous holidays with First Class to Canada and everything went smoothly so I have no reason to think our forthcoming holiday will be any different.

Rating for tour operator:

My reason for down-grading from excellent is their pricing for a holiday to Canada later in the year. Our travel agent accidentally sent us the First Class invoice so we had a cost breakdown of each step. I compared the cost that I could book the hotels for online with what they charged, obviously excluding any tour agent discount, in their itemised invoice. When I excluded flight and car hire costs the First Class cost for hotels was, on average, 17% higher than I could have got booking direct. Given that First Class will get a discount that wasn't available to me this seems excessive. One hotel in particular stood out. We have booked into the Fairmont at Lake Louise for two nights. I could have booked the same room for £1250 - they charged us £1844. I recognise that they have to have a mark up but 17% on top of the tour operator's discount seems excessive. We have complained to First Class via our travel agent but to paraphrase their reaction 'tough, deal with it' Consequently, if I book with First Class again, I will make sure I get an itemised account in advance so I can judge whether such as the Fairmont Lake Louise is really worth nearly £1000 a night

First Class Travel Group responded to this review on 26 Apr 2019:

Dear Mr Myers,

Thank you for your kind words and we're happy that you have previously been satisfied with our service. We hope you have a wonderful holiday in September and if we can be of any assistance in the meantime then please let us know.

Regards

Meera, First Class Holidays

First Class Travel Group by GDavid, 18 Mar 2019
Holiday Rating:

Outstanding trip to Australia

I travelled to Australia with my wife and children, we took part in a few excursions including a trip to the Great Barrier Reef and Daintree Rainforest. An amazing trip.

I travelled to Australia with my wife and children, we took part in a few excursions including a trip to the Great Barrier Reef and Daintree Rainforest. An amazing trip.

Rating for tour operator:

I was recommended First Class Holidays by a friend and I was very pleased with their professionalism. I admittedly can be a little fussy with accommodation but everything was fantastic and up to my usual high standard.

First Class Travel Group responded to this review on 18 Mar 2019:

Hi George,

Thank you for taking the time to leave feedback. We're so glad you had a great trip and we hope you think of us for your future holidays.

Best,

Ella

First Class Travel Group responded to this review on 18 Mar 2019:

We are so glad you enjoyed your trip and the accommodation chosen met your requirements; I will be sure to pass on your kind comments to the team.

Best,

Ella

First Class Travel Group by Retired, 6 Mar 2019
Holiday Rating:

Slick

A wonderful way to see and experience New Zealand. Stunning scenery, lovely hotels with excellent service and food, a great bunch of fellow travellers with the added bonus of gorgeous weather throughout.

A wonderful way to see and experience New Zealand. Stunning scenery, lovely hotels with excellent service and food, a great bunch of fellow travellers with the added bonus of gorgeous weather throughout.

Rating for tour operator:

Everything was catered for from beginning to end. Staff friendly and approachable. Much work carried out behind the scenes to ensure an enjoyable holiday.

First Class Travel Group responded to this review on 06 Mar 2019:

Dear Mr Smart,

Thank you so much for your kind words and we are thrilled that you had a great time in New Zealand. If you require our services in the future, please don't hesitate to contact us.

Regards,

Meera, First Class Holidays

First Class Travel Group by gallickwanderer, 22 Feb 2019
Holiday Rating:

Memorable Cities, Stunning Landscapes, Idyllic Islands and Beautiful People

We travelled nonstop to Perth Australia, Hopped to Melbourne, Skipped to Christchurch, Skirted around New Zealand, took a breather in Auckland and skipped across to cruise and snorkel around Fiji and finally circumnavigated the globe back home to london via Los Angeles

We travelled nonstop to Perth Australia, Hopped to Melbourne, Skipped to Christchurch, Skirted around New Zealand, took a breather in Auckland and skipped across to cruise and snorkel around Fiji and finally circumnavigated the globe back home to london via Los Angeles

Rating for tour operator:

Miles Morgan Travel helped us to put our ideas all together and did a wonderful job of planning the whole itinery

First Class Travel Group responded to this review on 18 Mar 2019:

Hi Richard,

Thanks for taking the time to leave feedback, it sounds like you had an incredible trip.

Best,

Ella

First Class Travel Group responded to this review on 18 Mar 2019:

We will be sure to pass on your kind comments to the team at Miles Morgan.

Best,

Ella

First Class Travel Group by DeeMcDee, 3 Aug 2018
Holiday Rating:

Superb trip to Alaska & Canada

From reaching Vancouver to traveling onto Alaska with HAL and then onto Banff we had great time .The hotels were good the HAL ship the Nieuw Amsterdam could not be faulted. Meals were excellent and nothing was too much trouble for the staff. We found people welcoming and helpful.

From reaching Vancouver to traveling onto Alaska with HAL and then onto Banff we had great time .The hotels were good the HAL ship the Nieuw Amsterdam could not be faulted. Meals were excellent and nothing was too much trouble for the staff. We found people welcoming and helpful.

Rating for tour operator:

Our tour operator -The Cruise Advisory Service of Ringwood- is a very professional organisation who can be relied on to deliver your requests, they are very helpful with lots of knowledge and experience and great advice .

First Class Travel Group responded to this review on 03 Sep 2018:

Dear Mrs Camps,

Many thanks for your kind comments and we are delighted that you enjoyed your holiday to Canada and Alaska. We look forward to helping you in any future travel arrangements and we will make sure to pass your comments onto The Cruise Advisory Service of Ringwood. With best regards, First Class Holidays.

First Class Travel Group by Mrs D B 18, 30 Jul 2018
Holiday Rating:

As their name says "First Class Holiday" is how we would describe the holiday we have just been on.

We travelled around the Rockie Mountains in Canada starting at Calgary and finishing in Vancouver. We hired a car and for just under 3 weeks we drove at our own pace following the route they had planned out for us. The holiday went without any hitches and the itinerary they set out for us was fantastic. The accommodation was excellent and the attractions they had booked for us were amazing.

We travelled around the Rockie Mountains in Canada starting at Calgary and finishing in Vancouver. We hired a car and for just under 3 weeks we drove at our own pace following the route they had planned out for us. The holiday went without any hitches and the itinerary they set out for us was fantastic. The accommodation was excellent and the attractions they had booked for us were amazing.

Rating for tour operator:

When speaking to the staff in the office when we booked the holiday they were very knowledgeable as they had been on the holidays so knew the area and the hotels. They were always happy to answer any questions we had once we had booked our holiday and were very helpful when we had an issue with a visa. I would highly recommend the company and we will be using them again the future.

First Class Travel Group responded to this review on 31 Jul 2018:

Dear Mrs Baggaley, thank you for your kind feedback, we are thrilled that you had a great self-drive holiday in Canada and were happy with the itinerary that we provided for you. I hope that First Class Holidays may be of assistance with your future travel arrangements and we look forward to being of service. Kind regards, First Class Holidays.

First Class Travel Group by Mike, 16 Mar 2018
Holiday Rating:

Experience of a Lifetime

All that I required was fulfilled. Being the first time I had visited New Zealand I could not have asked more from my Travel Agent. Everything I requested was arranged to the letter. New Zealand is a great country to visit.

All that I required was fulfilled. Being the first time I had visited New Zealand I could not have asked more from my Travel Agent. Everything I requested was arranged to the letter. New Zealand is a great country to visit.

Rating for tour operator:

The agent at First Class Holidays and the tour operator were excellent.

First Class Travel Group responded to this review on 16 Mar 2018:

Dear Mr Dillon, thank you for your feedback and I am delighted that your holiday to New Zealand was so enjoyable and the arrangements to your satisfaction. I hope that Triangle Travel and First Class Holidays may be of assistance with you future travel arrangements and we look forward to being of service. Kind regards, Steve Taylor, First class Holidays.

First Class Travel Group by Jangle, 13 Oct 2017
Holiday Rating:

Unforgettable

We had a wonderful 7 week trip to Canada which went without a hitch, thanks to meticulous planning, for which we are extremely grateful. We travelled unescorted right across the continent from Vancouver and Vancouver Island all the way to New Brunswick, PEI and Nova Scotia using road, rail and ferries. What an experience.

We had a wonderful 7 week trip to Canada which went without a hitch, thanks to meticulous planning, for which we are extremely grateful. We travelled unescorted right across the continent from Vancouver and Vancouver Island all the way to New Brunswick, PEI and Nova Scotia using road, rail and ferries. What an experience.

Rating for tour operator:

First Class Holidays were great. My contact at the company, Liz Jepson, was friendly and approachable, but also very knowledgeable and professional. I really appreciated her advice and reassurance at every stage of the process because I was parting with a not insubstantial amount of money for this epic adventure.

First Class Travel Group responded to this review on 24 Oct 2017:

Dear Mrs Griffiths, thank you for your kind feedback and comments regarding the service provided by Liz. We pride ourselves on ensuring our clients travel arrangements run smoothly and I am delighted that your holiday to Canada was enjoyable. I hope we can be of service with your future travel arrangements and we look forward to being of service. With best regards, Steve Taylor. Brand & Strategy Manager, First Class Holidays.

First Class Travel Group by Davesee62, 18 Sep 2017
Holiday Rating:

First Class Travel Group review

Very efficient, and helpful when short notice requests were made. Would not hesitate to use your services again.

Very efficient, and helpful when short notice requests were made. Would not hesitate to use your services again.