AITO: The Association of Independent Tour Operators
Discover Adventure Ltd

Discover Adventure Ltd Traveller Reviews

Reviews of Discover Adventure Ltd

Overall Company Rating
96%
Excellent 133
Good 9
Average 4
Poor 2
Terrible 2
Reviews Submitted: 150
Reviews Accepted: 150
Reviews Rejected: 0
150 reviews
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Cycle Rajasthan by MJP, 23 Aug 2024
Holiday Rating:

None refund ( medical condition)

Had to cancel following a heart attack and subsequent complications, following two emails and phone conversations my request for a deposit refund was flatly refused under the excuse of terms and conditions. WOW wasn’t expecting that, my illness is life changing and had huge repercussions…. But t&c’s are t&c’s Johnathan l suggest staff are trained to be a little more empathetic. Very disappointed.

Had to cancel following a heart attack and subsequent complications, following two emails and phone conversations my request for a deposit refund was flatly refused under the excuse of terms and conditions. WOW wasn’t expecting that, my illness is life changing and had huge repercussions…. But t&c’s are t&c’s Johnathan l suggest staff are trained to be a little more empathetic. Very disappointed.

Rating for tour operator:

As above

Discover Adventure Ltd responded to this review on 23 Sep 2024:

Hello Mervyn,
We are sorry to read your review.
Our team was very sympathetic to your circumstances and wished you a speedy recovery on multiple occasions. We also understood how disappointed you were to not be able to complete the challenge.
As we explained to you, costs had been outlaid, and your non-refundable registration fee was used to cover these costs. Our Terms and Conditions are in place to protect our clients just as much as they are there to protect us as a business. Every person who signs up for a challenge with us agrees to these terms and conditions and is aware that the registration fee is non-refundable.
We also clarified that we would be more than happy to help you with any travel insurance claim and provide any required information or documentation. We instruct our customers to get travel insurance as soon as possible after booking to ensure they are covered in events just like these.
Again, we are exceptionally sorry to hear of your circumstances, and equally disappointed that you will not be able to join us in Rajasthan. We hope your recovery is going well and wish you all the best.
Kind Regards,
Team DA

Sahara Mini Adventure by Lauren, 29 Mar 2023
Holiday Rating:

Great, from start to finish!

I completed the Saharan Mini Adventure in February and had the most amazing experience. It was challenging, emotional, and a lot of fun. I can’t wait to book the next trip.

I completed the Saharan Mini Adventure in February and had the most amazing experience. It was challenging, emotional, and a lot of fun. I can’t wait to book the next trip.

Rating for tour operator:

The whole DA team have been friendly and helpful - the whole experience from booking to landing back in England was smooth and faultless. We couldn’t have asked for a better guide than Vic - he immediately put us at ease when we arrived at the airport a little nervous, and kept our spirits up when we were tired. Thank you, DA.

Paris to Geneva Cycle by TheCyclist, 30 Jul 2020
Holiday Rating:

London to Geneva Bicycle Ride

With Discover Adventure (DA) leading and guiding me, I cycled from London to Geneva via Dover, Calais, Arras, Compiegne, Paris, Sens, Semur-en-Auxois and Lons-le-Saunier. The trip was an amazing one, as it brought up so many hidden qualities that I was not even aware of.

With Discover Adventure (DA) leading and guiding me, I cycled from London to Geneva via Dover, Calais, Arras, Compiegne, Paris, Sens, Semur-en-Auxois and Lons-le-Saunier. The trip was an amazing one, as it brought up so many hidden qualities that I was not even aware of.

Rating for tour operator:

DA is an incredibly amazing tour company that provides superb adventures, while maintaining a high level of safety and back-up systems. Their care, arrangements, catering and planning were all above exellence. They challenge all their adventurers to look farther than they would normally, and so bring out the best in them. I very definitely highly recomnend DA to any would-be adventurer to make yse of DA and their valuable and trusted expertise.

Lands End to John O Groats by Bob, 10 Sep 2019
Holiday Rating:

Land's End to John O'Groats cycle

The ride was physically harder than I expected. Completed it due to lots of positive support and encouragement. The support team were competent, capable and outstanding in extra support. Accommodation was either good or better. Amazing experience.

The ride was physically harder than I expected. Completed it due to lots of positive support and encouragement. The support team were competent, capable and outstanding in extra support. Accommodation was either good or better. Amazing experience.

Rating for tour operator:

Discover Adventure. All bookings etc done by email. All question and problems dealt with promptly. On the tour I was surprised ( and delighted) at the standard of the accommodation. Felt very supported and the bike maintenance enroute was often done before needing to ask.

Everest Base Camp Trek by ALouise, 5 Apr 2019
Holiday Rating:

Everest Base Camp - A once in a lifetime experience I am now confident I will be back again in the Himalayas!

I had the most incredible time on the Everest Base Camp Trek. From the busy streets of Kathmandu to the icy cold of the High Himalayas, the trip had it all. We woke to views of Everest from our bedroom in the teahouse, we ate enough garlic soup to last you a lifetime and got to spend 19 days with a great bunch of supportive and friendly people, who I am now lucky enough to call friends. It was supposed to be a once in a lifetime experience but ...

I had the most incredible time on the Everest Base Camp Trek. From the busy streets of Kathmandu to the icy cold of the High Himalayas, the trip had it all. We woke to views of Everest from our bedroom in the teahouse, we ate enough garlic soup to last you a lifetime and got to spend 19 days with a great bunch of supportive and friendly people, who I am now lucky enough to call friends. It was supposed to be a once in a lifetime experience but now I am sure I will be back in the Himalayas.

Rating for tour operator:

Discover Adventure were great throughout the whole process. We had lots of information before we went on the trip with itineraries, kit lists, training plans etc and we were kept updated by the team on some minor changes to the travel arrangements. We were met in the airport by the team and the trip began. Whilst we were abroad, DA had two crew with us the whole time including a Doctor to support us and to resolve any issues that arose. We received full trip briefings once we were in Nepal and were kept up to date with the plans and itinerary. We also had the support of a team of local crew who facilitated the whole trip and allowed it to run like a dream. DA organised all the accommodation and food where included (all the time we were in the mountains) and even arranged a city tour of Kathmandu which was excellent. The trip ran very smoothly and Discover Adventure were great throughout. I would thoroughly recommend.

Discover Adventure Ltd by polly, 28 Feb 2019
Holiday Rating:

Fabulous

Snow shoeing in the Transylvanian alps and sleeping in an ice hotel for one night

Snow shoeing in the Transylvanian alps and sleeping in an ice hotel for one night

Rating for tour operator:

Discover Adventure are exactly that, giving people, especially solo travelers, the chance to discover adventure , under safe conditions

Northern Lights Winter Trek by JSCambs, 8 Nov 2018
Holiday Rating:

Northern Lights Trekking November 2018

This was a fantastic experience, the challenge was harder than expected but the camaraderie in the group was excellent, with everyone helping each other on tough sections. The DA staff were very good and the local guides excellent.

This was a fantastic experience, the challenge was harder than expected but the camaraderie in the group was excellent, with everyone helping each other on tough sections. The DA staff were very good and the local guides excellent.

Rating for tour operator:

DA were well organised and support staff included a doctor with the group.

Discover Adventure Ltd by Stick, 20 Oct 2018
Holiday Rating:

Discovery Adventure Great Wall of China Trek - Excellent, well-managed and glorious

Discovery Adventure Great Wall of China Trek - this took us to Beijing and the wall. 10 Day holiday, 8 days of trekking which varied between easy and steep. The trekking was hard at times but not too long so overall not so exhausting. The areas we visited were off the beaten track led by a very knowledgeable guide with excellent English language skills. The sanitation was occasionally challenging but what we expected. The actual walking ...

Discovery Adventure Great Wall of China Trek - this took us to Beijing and the wall. 10 Day holiday, 8 days of trekking which varied between easy and steep. The trekking was hard at times but not too long so overall not so exhausting. The areas we visited were off the beaten track led by a very knowledgeable guide with excellent English language skills. The sanitation was occasionally challenging but what we expected. The actual walking was superb.

Rating for tour operator:

pre-holiday advice was excellent but occasionally the planning was a bit haphazard although this was partly due to the Chinese admin.

Discover Adventure Ltd by Mrs C B 18, 19 Oct 2018
Holiday Rating:

Amazing

One of the best things I have ever done . It was so well organized.

One of the best things I have ever done . It was so well organized.

Rating for tour operator:

First class

Discover Adventure Ltd by Shannon, 30 Sep 2018
Holiday Rating:

Great Wall of China Trek

China was fantastic - an absolute dream come true! It was challenging and really tough at times but the sense of achievement I had was unreal. The culture and the views were stunning: I couldn't have asked for a better experience. The extension offered which I went on was also amazing, well planned and definitely added something to the trip - loved it from beginning to end!

China was fantastic - an absolute dream come true! It was challenging and really tough at times but the sense of achievement I had was unreal. The culture and the views were stunning: I couldn't have asked for a better experience. The extension offered which I went on was also amazing, well planned and definitely added something to the trip - loved it from beginning to end!

Rating for tour operator:

Discover Adventure is absolutely brilliant - I always say I'd never go with anyone else! Their service and support are excellent, and the trips are fantastic!