Serenity Holidays Traveller Reviews

Ngala Lodge remains a class act and excellent value for money

Very efficient

Island hopping in Cabo Verde. 5 Islands, 8 flights, 2 ferry trips and 7 hotels in 2 weeks. Very well organised and good information given. Great variety of hotels and very knwledgeable guides. The locations appear to have been selected with care

Serenity Holidays/ Cape Verde Experience. Very knowledgeable representatives and the whole company was friendly and accessible.

On arrival we found that the swimming pool was drained for at least another 6 days so transfered to the hotel next door.

Gambia Experience are first class, friendly and efficient.

14 nights spent at Leo's Resort Hotel in Brufut, The Gambia. The hotel is a private adult only six bedroom hotel owned by a wonderful Austrian couple. The owners and all their staff are warm, friendly and engaging. The rooms are spacious, well decorated and over look glorious views of the grounds and the sea. The air condition is superior in quality and I enjoyed a blissful night's sleep every night. The balcony lends itself to romantic sun sets. The bar area is pleasant and the restaurant at Leo's is highly regarded as one of the best in The Gambia. The extensive grounds have been given a lot of thought in how it has been decorated with various ornaments and craft pieces. There are a number of beautiful private seating areas which again lends itself for romantic evenings. Whilst in The Gambia I got married and a cast amount of our wedding photos were taken on the grounds of the hotel where the scenery made the photos look magical. The grounds lead to a private gated path which in turn leads to the beautiful picturesque Brufut beach. The Enter Air flight out was the worst airline I've ever experienced. The flights were moved forward by an hour where I was only notified days prior to my flight. The check in procedure with Enter Air was languorous and verging on incompetent. Had it not been for the Gambia Experience rep being present and demanded that they brought an additional staff member down to open a third lane to check passengers in the process would have taken a lot longer. There were only two toilets on the plane and the ques for the toilet were always long. There was a point when a tannoy announcement was made and all the cockpit used the toilet and passengers had to wait. The leg room was very restrictive and the general comfort of the flight was very poor. The flight staff were very obtuse and unfriendly. My ticket stated I would be served an in flight meal which I did not receive. I ended up paying £9 for a bottle of water and a heated cheese and tomato baguette that was as big as my finger. The baggage handling at Banjul is awful. My brand new suitcase was covered in a clay like substance and the wheels were badly damaged. The return flight was with Titan Airways, back to Gatwick which was a much more pleasant experience. This flight was delayed by over two and a half hours. Titan flight crew were very friendly, helpful and professional. They provided a more than satisfactory in flight meal. The staff had to deal with a number of challenging behaviours from passengers and issues but remained professional throughout. Upon landing at Gatwick the landing dock would not connect so I had to wait an hour and half for a bus to drive me to immigration. Owing to the delays I ended up missing the last train out of Gatwick by seven minutes and had to wait an additional two and half hours for the first train out.

Gambia Experience identified issues that were encountered by passengers and sought to address them. The only issues I experienced were on the inbound and outbound flights. Once through customs you are greeted by a warm smiling face and a cold bottle of water and then drive to your hotel. Whilst in The Gambia the holiday went perfectly well and never had any course to contact Gambia Experience.

We travelled for charity work and a short break to amazing Gambia. People were wonderful, the country is colourful and fabulous.

Sadly, Gambia Experience/Serenity seems to have reduced standards this year as had the Senegambia hotel.

2weejs in Bervily Apartment Calvi.We were ill when there and Debbie was very helful at arranging assisted travel on both dides.She checked in regularly and gave us lots of helpful information and booked meals fir us.Loved Calvi and took train rides to little villages nearby.

Debbie Clover helped with everything..problems prior to embarkation,suggestions re shopping,medical issues and outings.She checked in daily to see if we were ok . We were ill when there and was a rick especially in arranging assusted travel at short notice and even when not on duty.

Very relaxing, lovely friendly people and tasty food!

Helpful and professional

Three weeks passed very quickly with the hotelanticipating my every need. I have difficulty walking and there was always someone to help me. From the Hotel owner to a receptionestto waitress.Language was no problem as I speak French but I think t he receptionists speak English. The Corsican holiday rep (Debbie hated being caled that) I called her the Client Interface FacilatatorShe was really excellent and whilst friendly always kept a respectful customer/client relationship. Probably overall the best holiday experience in 50 years and I am now off to my new home in Cyprus. Au revoir.

I have used them many times before and they have never let me down

We loved everything about our holiday. The customer service was amazing from start to finish. The help and support for the whole team involved in Serenity Holidays. The personal attention for last minute changes both with Serenity and Le Home where we stayed were excellent. The car hire service was made easier by being collected by Avis and taken to collect a car. Both me and my husband we so impressed from start to finish with the thoughtfulness of everyone we spoke to.

Organised , professional, customer focused, personable,

We loved every minute of our stay.Accomodation was lovely,beautifull gardens, stunning mountains, nice beach.

Mrs Clover was nice and very helpful.